What is the main job of a tour guide?

(a) according to the contract or agreement signed by the travel agency and tourists, arrange and organize tourists to visit and tour according to the reception plan;

(two) responsible for guiding tourists, explaining and introducing China (local) culture and tourism resources;

(three) to cooperate with and urge the relevant units to arrange transportation and accommodation. To protect the personal and property safety of tourists;

(4) patiently answer tourists' inquiries and help deal with problems encountered during the journey;

(five) reflect the opinions and demands of tourists, and assist in arranging tourists to meet and talk.

professional ethics

The professional ethics of tour guides is the embodiment of professional ethics. Generally speaking, the professional ethics of tour guides refers to the sum of relatively stable moral concepts, codes of conduct and moral qualities in the process of education. In short, it refers to the code of conduct that all tour guides should follow in their professional activities.

The professional ethics of tour guides mainly consists of eight elements: professional ethics, professional responsibility, professional attitude, professional discipline, professional skills, professional conscience and professional honor, which can be summarized as follows: abiding by the law, loving their posts and being dedicated; Quality service, guests first; Sincere and fair, reputation first; Neither humble nor supercilious; Unity and cooperation, the overall situation; Learn to make progress and improve your business.

quality requirements

The standard of good tour guide quality is to become a socialist tour guide with ideals, morality, culture and discipline. Its quality requirements can basically be summarized into six aspects: ideological quality, moral quality, knowledge quality, skill quality, psychological quality and physical quality.

Ideological quality

Patriotism and service consciousness

Moral quality

Healthy political quality and good moral quality.

Knowledge quality

Language, history and culture, policies and regulations, psychology and aesthetics, tourism business, transportation, customs, monetary insurance, posts and telecommunications, social and international knowledge, and tourism knowledge such as health and life.

Skill quality

Independent working ability, organization and coordination ability, public relations ability, tour guide explanation ability, special problem handling and emergency response ability.

psychological diathesis

Keen observation and perception, calm thinking and accurate judgment, strong self-control.