Traditional Culture Encyclopedia - Travel guide - What are the criteria for judging hotel stars?
What are the criteria for judging hotel stars?
The grade standards of hotels are divided by stars, which are divided into five standards from one star to five stars, with five stars being the highest (the People's Republic of China and National Star Hotel Rating Standards) . Hotel star rating refers to hotels that have passed the star rating of the National Tourism Administration and obtained the corresponding title. The higher the star rating, the higher the grade of the tourist hotel.
One-star hotel - must have heating and cooling equipment adapted to the local climate; supply hot water 16 hours a day; have at least 15 rooms (sets) available for rent; guest rooms and bathrooms must be fully tidied every day Once upon a time, bed sheets, quilts and pillowcases will be changed every other day or at the guest's request, and must be changed for every guest; services can be provided in English.
Two-star hotels--on the basis of the above (the same below), they also need to have wake-up service; 18-hour hot water supply; at least 20 rooms (sets) available for rent; International and domestic long-distance calls can be made through or using prepaid telecommunications cards; there is a color TV; bed sheets, quilts and pillowcases are changed daily or upon the guest's request; laundry service is provided; room service is provided upon the guest's request; 4 floors (including 4 floors) Buildings above the first floor have guest elevators. In addition to the above (the same below), a two-star hotel also needs to have a wake-up service; 18-hour hot water supply; at least 20 (sets) of rooms available for rent; and the ability to dial or use prepaid telecommunications cards to make international calls. , Domestic long-distance telephone calls; color TV; sheets, sheets and pillowcases are changed daily or upon guest's request; laundry service is provided; room service is provided upon guest's request; buildings above 4 floors (including 4 floors) have guest elevators .
Three-star or above hotels - need to have full-time bellmen, special luggage carts, 18-hour luggage service for guests; small luggage storage; credit card settlement services; at least 30 ( sets) of guest rooms available for rent; no less than 16 TV channels; 24-hour hot water, drinking water, free tea or coffee, 70% of rooms have small refrigerators; message and wake-up services are provided; clothes wet cleaning, Dry cleaning and ironing services; shoe shine services are provided; service staff have dedicated locker rooms, public toilets, bathrooms, restaurants, dormitories and other facilities.
Four-star hotels - need to have central air conditioning (except for villa-style resort hotels); have a background music system; provide foreign currency exchange services 18 hours a day; have at least 40 rooms (sets) available for rent; The area of ??70% of the guest rooms (excluding bathrooms) is not less than 20 square meters; international Internet access services are provided; the bathrooms have telephone sub-units and hairdryers; there are mini bars in the guest rooms; the restaurant tableware is equipped in complete sets according to Chinese and Western food habits and is not damaged; 3 There are a sufficient number of high-quality passenger elevators in buildings above the first floor, and the cars are elegantly decorated; they purchase tickets for transportation, movies, dramas, tours, etc.; they provide city sightseeing services; they can provide services in Mandarin and English, and the second one can be used when necessary Services are provided in foreign languages.
Five-star hotels - in addition to luxurious interior decoration, it is required that 70% of the guest room area (excluding bathrooms and corridors) is not less than 20 square meters; there are at least 40 (sets) of guest rooms available for rent; The interior is covered with high-grade carpets, or decorated with high-quality wooden floors or other high-grade materials; each room is equipped with a mini safe; there is an emergency room.
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