What complaints do travel agencies fear most?

What complaints do travel agencies fear most _ The complaints that travel agencies fear most are: 1. Platform complaints. There are many complaint platforms mainly focusing on travel complaints on the Internet, which are usually products developed for online media. Such platforms often help tourists to defend their rights through media exposure. The more influential the media, the greater the complaint resolution. 2. Complaints from tourism administrative departments. The complainant can make a complaint in the tourism administrative department by telephone, letter, visit, etc., and should fill in the Tourism Complaint Registration Form and attach relevant materials. The complaint handling needs to make a decision on whether to accept it within 1 days, and make a decision on handling it within 45 days. Complaints in the tourism administration department should be applied in written or oral form, and the complainants must be tourists, overseas travel agents, domestic travel operators and employees who have direct interests in this case. There must be a clear respondent, specific complaint instructions and factual basis, and the complaint content must fall within the scope of complaints stipulated in the complaint regulations. Complaint time that complaints travel agencies need to pay attention to 1. Complaint prescription. The validity period of the complaint requesting the protection of the legitimate rights and interests from the tourism complaint management organ is 6 days, which is counted from the time when the complainant knows or should know that his rights have been infringed. In special circumstances, the tourism complaint management organ may extend the validity period of the complaint. 2. Time limit for acceptance. After receiving a complaint or oral complaint, the complaint management organ shall, after examination, make a decision on whether to accept it within 7 days. If it is not accepted, it shall explain the reasons. 3. Time limit for responding to the lawsuit. After the complaint management organ makes a decision on acceptance, it shall promptly notify the respondent. The respondent shall make a written reply within 3 days from the date of receiving the notice. The limitation of travel complaints _ Understanding the provisions on the limitation of travel complaints will help complainants to file complaints in time and protect their legitimate rights and interests; It is also helpful for the accepting organ to accept and handle complaints in a timely manner. The Temporary Provisions on Tourism Complaints promulgated and implemented by the National Tourism Administration stipulates the following limitations: 1. Limitation of complaints: The limitation of complaints for requesting protection of legitimate rights and interests from the tourism complaint management authorities is 6 days, counting from the time when the complainant knows or should know that his rights have been infringed. In special circumstances, the tourism complaint management authorities may extend the validity of complaints. II. Time limit for acceptance: Upon receipt of a complaint or an oral complaint, the complaint management organ shall, after examination, make a decision on whether to accept it within 7 days, and explain the reasons for not accepting it. III. Time limit for responding to the lawsuit: The complaint management organ shall promptly notify the respondent after making the acceptance decision. The respondent shall make a written reply within 3 days from the date of receiving the notice. How long is the validity period of tourist complaints _ The National Tourism Administration recently announced the Measures for Handling Tourist Complaints, which will take effect on July 1, 21. After the implementation of the new Measures, the current Interim Provisions on Quality Margin of Travel Agencies, Detailed Rules for the Implementation of the Interim Provisions on Quality Margin of Travel Agencies and Interim Measures for Compensation for Quality Margin of Travel Agencies shall be abolished at the same time. According to the new "Measures", the validity period of tourist complaints will be extended from the current 6 days to 9 days. When receiving complaints, tourist complaint handling institutions shall make handling opinions within 5 working days. How long is the limitation of action for travel disputes _ Hello, the limitation of travel complaints. The Measures for Handling Travel Complaints stipulates that the time limit for travel complaints is within 9 days from the date of the end of the travel contract, and those exceeding 9 days from the date of the end of the travel contract will not be accepted. Limitation of bringing a lawsuit to the people's court. According to the General Principles of the People's Republic of China and the Civil Law of the People's Republic of China, the limitation period for requesting protection of civil rights from the people's court is three years. If the body is injured and claims compensation, the limitation of action shall be one year. During the tour, how can the travel company complain if it doesn't follow the contract? _ I suggest that you keep the relevant documents such as the contract, travel itinerary and invoice. If you don't have these documents, you can contact the travel agency to ask for them, and then contact 12311 within 9 days after the end of the trip. According to the regulations, the limitation of complaint for injured tourists requesting protection of their legitimate rights and interests from the tourism complaint management authority is 6 days. The limitation of complaint is counted from the time when the complainant knows or should know that his rights have been infringed. Under special circumstances, the tourism complaint management authority may extend the validity of the complaint. 2. Time limit for acceptance. After receiving a complaint or oral complaint, the complaint management organ will make a decision on whether to accept it within 7 days after examination. If it is not accepted, it will explain the reasons to the complainant.