Seek the answers to the questions of Jiangsu's Tour Guide Service Skills from 28 to 24.

28 Jiangsu Tour Guide Qualification Examination

Test questions of Tour Guide Service Skills

1. Fill in the blanks (.5 points for each space, ***2 points, please fill in the answer on the horizontal line in the questions)

1. In August 1923, Mr. General Manager of Shanghai Commercial Reserve Bank, with the support of his colleagues, created.

2. Home Visit Permit for Hong Kong and Macao Compatriots is issued by Guangdong Provincial Public Security Bureau, valid for years. Another entry and exit pass is also issued by the Guangdong Provincial Public Security Bureau and is valid.

3. Tour guides should handle travel faults in a timely, positive and proactive manner, and follow the principles of,,

.

4. Tourist visas belong to ordinary visas, and group visas can be issued to tour groups with visa holders above ""in China.

5. Tour guides should adopt different methods to adjust tourists' mood according to different situations when taking tours. To sum up, there are basically three kinds: namely,,.

6. The characteristics of tour guide service can be summarized as strong independence, openness, openness and close contact with clients.

7. Tour guides are valuable along the way, so they should respond and seize the opportunity in time.

8. The handling of individual requirements of tourists in catering includes special dietary requirements, requirements, requirements, requirements, requirements and requirements for postponing dinner time.

9. Domestic tourists who lose their ID cards should be verified by the local authorities and issued with certificates. If they lose their host certificates, they should report the loss to the local authorities

, and after verification, they should issue identification certificates, which will be approved and released by airport security personnel.

1. The tour guide explanation service refers to the tour guide's activities such as traveling and sightseeing, as well as the introduction and explanation on the tour site.

11. There are three main forms of civil aviation transportation flight, namely,,,.

12. The main reception department of a hotel refers to the department directly engaged in business activities such as guest reception and service, mainly including VIP, VIP and so on.

13. Tour guides should have strong independent working ability, which is embodied in: language expression ability,

, competition and enterprising.

14. Compared with group travel, individual travel is flexible.

15. According to the hotel market and guest characteristics, hotels around the world can be divided into business hotels, restaurants, restaurants, hotels and motels.

second, multiple-choice questions (.5 points for each question, ***25 points. Only one of the options in the following questions is correct, please fill in the English letters before the correct answer.

1. Open ticket is a kind of air ticket, which is ().

a. air ticket with a fixed date B. air ticket with a fixed flight

C. air ticket with a fixed seat D. non-scheduled air ticket

2. babies under two years old can carry () kilograms of luggage for free when traveling with their parents by air.

a.b.1c.2d.3

3. To be promoted to senior tour guide, you need to obtain the qualification of intermediate tour guide () or above and pass the examination.

A. Two years B. Four years C. Five years D. Six years

4. The staff who leads China citizens to travel abroad and provides them with full tour guide services is ().

a. overseas tour leaders B. accompanying tour guides throughout the journey

C. accompanying tour guides D. scenic spots and scenic spots tour guides

5. The Implementation Measures for the Management of Tour Guides, which came into effect on January 1, 22, stipulates that the scoring method for tour guides shall be annual ().

a.8 points system B．1 points system c．12 points system D．15 points system

6. In the process of welcoming the tour group, the tour guide should make the tour group get timely, warm and friendly warning at the welcoming place. The old place should accompany ().

a. Arrive at the airport 1 minutes in advance. B. Arrive at the airport 15 minutes in advance.

C. Arrive at the airport 2 minutes in advance. D. Arrive at the airport 3 minutes in advance.

7. Among the tourist reception services provided to tourists such as accommodation, catering, transportation, sightseeing, shopping and entertainment, () is the dominant one.

A. Accommodation service B. Catering service C. Tour guide service D. Shopping service

8. After receiving the task of receiving the tour group from the travel agency, the tour guide should make full preparations. The first thing to do is ().

a. Be familiar with the reception plan B. Implement the reception matters

C. Material preparation D. Psychological preparation

9. In order to ensure the healthy development of tourism, China is improving the four-level supervision and management system of tourism quality, of which () is the most basic unit and needs to be strengthened and improved at present.

A. Quality Supervision Institute of National Tourism Administration B. Quality Supervision Institute of Provincial Tourism Administration

C. Quality Supervision Institute of City (County) Tourism Administration D. Quality Management Department of Travel Agency

1. Beijing's gardens, palace buildings, towers and temples are combined with the history of ancient capital for nearly a thousand years with their unique humanistic atmosphere, which shows that tourist attractions have the characteristics of ().

a. wholeness B. regionality C. creativeness D. nationality

11. Sightseeing in ethnic minority areas, tourists can experience rich and unique ethnic customs, which belongs to ().

a. sightseeing type B. amorous feelings experience type

C. cultural study type D. scientific research and exploration type

12. The first person in China to choose "masterpiece of human oral heritage and intangible heritage" is ().

a. guqin B. Kunqu opera

C. Mongolian long-tune folk song D. Twelve Muqams of Uygur

13. The following is not a World Heritage Project ().

A. Zhoukoudian Peking Man Site B. Wulingyuan, Hunan

C. Lushan Mountain, Jiangxi D. West Lake, Hangzhou

14. The first batch of national key scenic spots announced by China in November 1982 * * * ().

a.26, B．32, C．4 and D．44

15. So far, China has published five batches of national key cultural relics protection units, and the total number has reached ().

A.518, B．75, C．1268, D．1532

16. The dispatching work of travel agencies refers to ().

a. selling tourism products B. organizing the implementation of the contract

C. tourism reception D. designing and promoting tourism products

17. travel agencies organize tourists to different places in the same travel route, region or the same tourist attraction by soliciting, and the forms of tourism calculated at individual prices are called ().

a. single consignment service B. selective tourism service

C. tourism consulting service D. group business

18. according to Chinese customs regulations, the total value of Chinese herbal medicines and Chinese patent medicines that passengers take abroad is limited to RMB ().

a. 1 yuan B. 15 yuan C. 2 yuan D. 3 yuan

19. The number of domestic flights in China is composed of the two-character English code of the airline performing the task and four Arabic numerals, of which the second digit means ().

a. the digital code of the airline that carries out the mission of the flight

b. the specific number of the flight

c. the digital code of the administration or the location of the airline to which the terminal of the flight belongs

d. the number of the departure flight or the return flight

2. When flying, the fee standard for infants under 2 years old is the adult fare ().

a.1% b.2% c.3% d.5%

21. According to the civil aviation regulations, if you apply for a refund 24 hours before the departure of the plane, the handling fee charged is () of the fare.

a.5% b.1% c.2% d.5%

22. There are Chinese phonetic letters () on the foreheads of trains of China's railway multiple units.

a.zb.t.c.d.k

23. If the tour group wants to ask the local escort for a meal change, it can do so before the meal ().

a. propose in half an hour; b.1 hour; c.2 hour; d.3 hour;

24. When talking with tourists, if there is disagreement, the tour guide should ().

A. Words are to the point B. Come to an abrupt end C. Change the subject D. Stop as soon as possible

25. When the questions asked by tourists are difficult to explain clearly, the form that tour guides should adopt at this time is ().

A. Give an answer without hiding. B. Give a well-founded answer.

C. Ask a rhetorical question. Avoid it with tortuous and implicit language.

26. The most common way for tour guides to apologize to tourists is ().

A. Sincere and remorse apology language B. Giving souvenirs

C. Smiling D. Providing other items for free

27. When tourists ask some unreasonable or impossible questions and demands, and the tour guide wants to refuse but can't or can't explain the reasons, the best choice is ().

A. Smile and say nothing B. Express understanding first, and then refuse

C. Try to politely refuse D. Use euphemism and vague language to make excuses

28. Tourists who are active and restless, enjoy watching and thinking, and enjoy activities alone are not good for group tours belong to ().

a. steady tourists B. lively tourists

C. melancholy tourists D. impatient tourists

29. when greeting overseas tourists, the inappropriate greeting is ().

a. ladies and gentlemen B. good morning

C. have you eaten D. you have worked hard

3. the first batch of China's geoparks are ().

a. Huangshan Mountain in Anhui, Wudang Mountain in Hubei B. Wutai Mountain in Shanxi, Yuntai Mountain in Henan

C. Maiji Mountain in Gansu, Wudalianchi in Heilongjiang in Zhangjiajie, Hunan, and Shilin in Yunnan

31. The tour guide service organically links other services in the tourist reception service, making them cooperate with each other to complete the tourist reception task, which reflects the () of the tour guide service.

a. propaganda and feedback. B. realization of economic benefits.

C. left-right coordination. D. ties.

32. Being a tour guide as the main occupation, but not a regular employee of a travel agency, and serving several travel agencies at the same time. Such a tour guide is ().

A. Amateur tour guides B. Full-time tour guides

C. Freelance tour guides D. Part-time tour guides

33. In order to strengthen the management of tour guides, the Hong Kong Special Administrative Region of China began to implement the system of holding certificates.

a.1997b.2c.24d.27

34. In today's world, the qualification certification of tour guides, the regulation and management of tour guides' professional forms and service quality standards are all important manifestations of tour guide service ().

A. Commercialization B. Liberalization

C. Standardization D. Professionalization

35. The first "3" in the highway number of National Highway 312 in China means ().

a. The highway is centered on the capital Beijing

b. The highway runs east-west in China'

c. The highway runs north-south in China' s territory

d. The arrangement order of the highway in the national highway

36. "Seeing the truth in details" embodies the way of tour guide service ().

A. Highly knowledgeable B. High-tech C. Diversified D. More humane

37. Among the following categories of tour guides, the one that conforms to the scope of work is ().

A. Full-time tour guide B. Chinese tour guide

C. Intermediate tour guide D. Overseas tour leader

38. When the tour group leaves the country, the local escort can only leave after the tour group ().

A. Arrive at the airport B. Check in

C. Check in D. Enter the quarantine area

39. Before the tour group leaves the hotel, the local escort should check out before () for no special reason.

a.1 "b.11: c.12: d.13"

4. According to the nature of the tour guide's explanation, the tour guide's language should be an artistic language, and language should be paid attention to ().

A. Moderation B. Fluency C. Musicality D. Popularity

41. "Eyes are the windows of the soul", and the eye language commonly used by tour guides is ().

A. Looking down B. Facing up C. Looking up D. Watching the guide all the time

42. A wonderful description can fully reveal the connotation of the scenery to the maximum extent, so as to achieve the realm of "seeing the person, hearing his voice, and being near the scene". Therefore, the tour guide words should be written as ().

a. accuracy