Travel agency management system

Reprint the following information for the reference of travel agency rules and regulations-employee code 1, legal person limited liability company 2. Shareholders shall bear limited liability with registered capital. 3. The management system implements the general manager responsibility system under the leadership of the chairman and a three-level vertical management system for general manager (deputy general manager), department manager and employees. The general manager, deputy general manager and manager of the finance department are appointed by the chairman, and their term of office is determined according to the articles of association and the chairman. Chapter ii labor regulations 1. The nature of employment is a full contract system. The company determines the employment standard according to the post and the post situation, and openly recruits. After passing the interview, physical examination, training and assessment, they can only be employed after being approved by the general manager (deputy general manager). At the same time, the hired personnel are required to submit the required documents and materials to the personnel department of the company and fill in the corresponding forms. Those with irregular documents are not allowed to go through formal employment procedures. L employees should promptly notify the personnel department of the company of changes in personal data. 2, physical examination All travel agency employees must go to the local health and epidemic prevention station for health examination before they officially take up their posts. The company organizes a health check-up for employees every year. Those who suffer from infectious diseases or other diseases that are not conducive to work and have not recovered after the prescribed medical treatment period shall be dismissed. The prescribed medical treatment period is one month. During the medical treatment period, employees only pay the basic living expenses, and the minimum wage standard promulgated by Jiaozuo Municipal Government is implemented. 3. The probationary employee must experience a probationary period of no more than four months from the date of employment. During the probation period, the company can dismiss incompetent employees at any time, and employees can also resign. 4. Contract employees shall sign labor contracts with the company from the date of employment, and the contracts shall take effect after being signed by the employees themselves, sealed by the company and verified by the labor department. After the expiration of the contract, the contract shall be suspended or renewed according to the wishes of the company and employees themselves. All employees employed by the company must sign confidentiality contracts with the company. 5. The salary payment company implements the monthly salary system, and pays the full monthly salary from June 1 to June 3 1 before June 55. The company implements the post salary system, and adjusts the salary according to the profitability and employee performance. After the employee's position and post change, the salary will be re-determined. 6. Transfer, promotion, appointment and removal The company transfers employees as needed, and employees should obey the arrangement. The company implements an internal promotion system, and the company will promote outstanding employees to higher positions in an eclectic manner. Managers at all levels should observe employees from all aspects and constantly discover internal talents. The growth and promotion of employees in the company depends on their enthusiasm, initiative, work skills and performance. If there are new opportunities, the company will give priority to employees. After promotion, if the employee is incompetent or negligent, the company may decide to dismiss or demote according to the situation. 7. Training: All employees have the obligation and right to participate in various trainings organized by the company and departments and meet the corresponding requirements. About the plan: the personnel department and all departments of the company make training plans as required and organize employees to participate in the training. About files: the company makes training files for employees. Training files are one of the important bases for employees' promotion, and the training results of employees will be truly recorded in the files. About the cost: * Training in the company is free, including teaching materials and tuition fees; * Training outside the company is paid training. Training expenses outside the company shall be paid in advance by the company, but employees shall sign corresponding training contracts with the company and abide by them. 8. Resignated employees who want to resign during the contract period must submit their resignation report in written form 30 days in advance, and go through the formalities according to the contract and the relevant regulations of the company after being approved by their departments and personnel departments. Those who leave the company without authorization shall go through the formalities after compensating the company for its losses. 9. The dismissing company may dismiss employees according to the contract and relevant regulations, and the notice of dismissal shall be delivered to employees in written form 30 days in advance, and the dismissed person shall go through the dismissal procedures according to the company's regulations. Chapter III Vacation System 1. On the premise of not delaying the work, the company can freely control the vacation time with the written consent of the leaders. Due to business needs, the company can temporarily arrange employees to go to work as usual on holidays. Holidays are usually the peak season for travel agencies. Due to the particularity of the tourism industry, we may ask you to work overtime or inform you to come back to work in a short time. When this happens, we ask you to cooperate fully. 2. Employees who have worked continuously for two years, such as paid leave, can get paid leave once a year for five days, and the leave will be extended by two days for each additional year of work, with a maximum of 15 days. During the employee's vacation, the original treatment remains unchanged. Without the approval of the department manager and the general manager's office, employees leaving early or returning to the company late within the specified date will be regarded as violating discipline and may lead to dismissal. 6. If employees' immediate family members (parents, parents-in-law, spouse, children or siblings) take time off, the company will give them three days' paid vacation. Employees who ask for funeral leave can only leave their posts with the consent of the department manager, and they can make up a leave note afterwards, which will be reviewed by the department manager and the personnel department. Chapter IV After employees who have worked in R&F for 2 years sign labor contracts with the company, the company will go through the formalities for employees to participate in Jiaozuo social security system according to regulations, and employees can enjoy social security. Chapter V Attendance System All employees must consciously abide by labor discipline and must not be late, leave early or leave their posts without permission. 1, about being late and leaving early 1) Those who arrive late and leave early for a total of 30 minutes (including 30 minutes) will be deducted from 50 yuan; 2) Every time you are late or leave early 10 minutes (including 10 minutes), 50 yuan will be deducted; 3) Those who arrive late or leave early for three times a month will be dismissed. 2. Regarding sick leave, personal leave and sick leave, any sick leave must be approved by the management before leaving the post. Leaving the post without approval will be regarded as a violation of discipline and may lead to dismissal; Anyone who is sick must issue a hospital certificate, and those who do not have a hospital certificate will be regarded as personal leave. 1) sick leave 1 day, or temporary sick leave less than 2 hours, shall be examined and approved by the department manager, and the leave slip and the certificate of the designated hospital shall be reissued within 24 hours afterwards; 2) If the sick leave lasts for more than 3 days (including 3 days), the party concerned shall issue a leave note and a diagnosis certificate from the designated hospital, which shall take effect only after being submitted to the department manager and the personnel department for approval; 3) If the employee can't go to work due to acute illness, he must call the department and provide a valid emergency certificate issued by the designated hospital within 24 hours afterwards. Otherwise, it shall be handled according to personal leave or relevant regulations; 4) Employees who are generally sick leave must submit a leave note 24 hours in advance, and attach a doctor's diagnosis certificate from the designated hospital, which will take effect after being approved by the department manager and reported to the personnel department for the record; If there is no diagnosis certificate, it shall be handled according to personal leave or regulations; 5) If the sick leave in that month is less than 7 days (including 7 days), the salary will be deducted +50 yuan every day; For more than 8 days (including 8 days), pay the basic living expenses. 6) If you leave your post for more than two hours after the sick leave is approved, it will be counted as half a day; More than five hours, according to a day. Any personal leave must be approved by the department manager before leaving the post. Leaving your post without approval will be regarded as absenteeism and lead to dismissal. 1) If the duration of one-day personal leave or temporary personal leave is less than 2 hours, it shall be examined and approved by the department manager, and the leave slip shall be completed within 24 hours afterwards; 2) If the personal leave is less than 3 days (including 3 days), the party concerned will issue a leave note, which will take effect after being submitted to the department manager for approval; 3) The employee's leave shall be submitted 24 hours in advance, approved by the department manager and put on record by the personnel department. 4) If there is something urgent at home while on duty, you can ask for leave at any time and leave your post after approval. Those who leave your post without approval will be treated as absenteeism; 5) If the personal leave in the current month is less than 6 days (including 6 days), the salary shall be deducted by the day; Pay the basic living expenses for more than 7 days (including 7 days) 10 days (including 10 days); If it exceeds 10 days, the salary of the current month will be deducted; If there are no special matters, the company will terminate the contract and deal with it according to relevant regulations if the personal leave exceeds 15 days; 6) If the leave of absence exceeds two hours after the leave of absence is approved, it shall be counted as half a day; More than five hours, according to a day. 4. The following situations are treated as absenteeism: * Those who arrive late and leave early for more than 30 minutes; * Entrusting others to attend attendance outside work, attending attendance on behalf of others or forging or altering attendance time; * 1 Absence from training as required by the company and departments; * AWOL; One day of absenteeism will deduct 40% of the total monthly salary. 5. About attendance 1) All employees go to work after attendance, and those who are absent will be treated as unattended; 2) The attendance sheet shall not be altered or scribbled. If there is any change, it must be signed by the department manager, otherwise it will be regarded as being late/leaving early; 3) At the end of the month, the department manager * * * reviews the attendance sheet of each employee and submits it to the personnel department of the company together with the attendance summary before the 2nd of each month; 4) Employees' rest time should be accurately filled in the attendance sheet for future reference; 5) The department manager is responsible for the supervision and implementation of attendance work, and special circumstances can be temporarily replaced by designated personnel; 6) If employees are transferred within the company, they must attend attendance at the corresponding departments; 7) The company will randomly check the attendance of employees and the implementation of department managers, and deal with those who practice favoritism in strict accordance with the company's rules and regulations. Chapter VI Complaint Handling 1, Tourist Complaints 1) All employees must listen carefully and patiently to the contents of tourists' complaints, lead the complaining guests aside so as not to affect their normal work, and immediately ask the department manager to handle tourists' complaints, and must not shirk their responsibilities under any excuse; 2) If the handling authority exceeds its own authority, it shall record the information of the other party, request to report it to the boss for handling as soon as possible, and thank him for pointing out the inappropriateness or apologizing for the inconvenience caused by tourists; 3) When dealing with tourists' complaints, be sincere and friendly, keep calm, don't raise your voice, encourage tourists to provide important details, and don't tell tourists that it is his fault; 4) No employee of the company shall promise responsibility to tourists or discuss liability compensation privately; 5) All complaint results shall be recorded. 2. Employee Complaints 1) The company welcomes employees to make criticisms or suggestions. All employees have opinions or suggestions on their own work or other aspects, and can exchange opinions directly with management personnel; 2) If employees are dissatisfied with the company or involve direct management personnel, they can complain to the company leaders in written form, and the content of the complaint must be true and detailed; 3) Under the principle of fairness, company managers must take a protective attitude towards complainants and complaints, and properly handle employees' complaints in time. Chapter VII Safety Rules All employees should observe daily safety matters. In case of emergency, all employees must obey orders, carry forward the spirit of being brave and taking care of the overall situation, and spare no effort to protect the company's property and the lives of tourists. In daily work, the safety principle of "whoever is in charge is responsible, whoever is on duty is responsible for operation" is particularly emphasized. Basic requirements: 1) Understand the relevant government laws, decrees and regulations, and let every employee master the rules of safe operation through training at ordinary times; 2) Employees should work in strict accordance with the operating procedures to eliminate unsafe hidden dangers. If there are signs of accidents or suspicious signs, they should immediately find out the reasons and deal with or report to relevant management personnel in time; 3) After work, make sure the doors and windows are closed before you go; 4) Regularly study safety regulations and cases to eliminate unsafe hidden dangers; 5) At work, all safety procedures formulated by the company must be observed. Must use the safe operating system specified by the company. 6) In case of personal injury accident at work, immediately report to the department manager and take measures; 7) When various safety accidents or hidden dangers occur, the accident status, causes, treatment process and results shall be recorded in detail for reference and guidance. Chapter VIII Health System See the company's health management system, and complete your own health area and public health area. Chapter IX Public Relations 1) All information that needs to be released by the company is handled by the company office; 2) In case of visits or inspections by relevant institutions such as industry and commerce, health, fire protection and streets, employees should immediately notify the manager, and at the same time, they must receive them politely and listen carefully; Don't argue with it and don't ignore it. So as not to worsen the situation; 3) If the handling authority is beyond the scope of this authority, please politely inform the relevant person in charge of the project and ask him to leave his name and contact number. Can't be indifferent; 4) Any employee shall not agree to any requirements put forward by the other party without permission, and the other party's personnel shall report to the manager immediately after leaving. Chapter 11 Reward 1 and reward object 1) Those who have worked actively and have been widely praised by travel agency colleagues and tourists; 2) Those who are courageous and collect money to win social honor for the company; 3) Contributors who put forward corresponding plans to improve management and service quality and obtain economic benefits; 4) Find the signs of accidents in time to prevent major accidents. 2. Reward 1) The department manager will report the deeds of outstanding employees to the personnel department of the company in writing, and will commend and reward them after approval by the general manager; 2) The reward method is spiritual reward, material reward or both. Chapter XII Strict employee discipline can help employees concentrate on their work and maintain a just, harmonious and safe working environment. Violation of the company system will lead to disciplinary action. According to the frequency and severity of violation of discipline, it can lead to dismissal or dismissal. 1. After the first verbal warning of the disciplinary procedure is officially issued, the management personnel shall record it in writing and include it in the employee files; If the second written disciplinary warning still appears after the verbal warning, the management personnel (department manager and general manager) will issue a warning sheet, which will record the details of the employee's disciplinary violation, and each sheet will be fined 10 yuan -50 yuan. According to the degree of disciplinary violation, the fine will be signed by the department manager. After the employee signs, a copy will be sent to the personnel department for filing (if the violation of discipline is true and the party refuses to sign, the fault list is still valid). This notice will inform employees that continuous violation of discipline will lead to dismissal. If an employee is dismissed or dismissed for the third violation of discipline, the personnel department will dismiss or dismiss him according to the circumstances of his violation of discipline. The above violations are accumulated every month, and the personnel department will announce the violations and ticket handling in that month every month. Deduction and punishment of attendance tickets such as being late, leaving early, sick leave and absenteeism. According to the company's relevant system. 2. Disciplinary action leads to dismissal 1) The company retains the property ownership, and the company property cannot be used by individuals, resulting in corresponding economic losses or joint liability; 2) Failing to obey the job transfer and assignment without justifiable reasons, and being absent from work within the specified time limit 1 day; 3) Those who maliciously contradict their superiors; 4) rude and arrogant service attitude, quarreling with tourists or making rude remarks, which has a very bad influence and causes certain consequences; 5) Failing to comply with the company's operating rules, being incompetent, negligent and inefficient in work, or causing complaints from tourists; 6) Violating the cashier's operating rules, resulting in a serious shortage of cash; (seven) taking advantage of his work, engaging in malpractices for personal gain, and making money from card suppliers; 8) Using high-priced suppliers, resulting in economic losses; 9) Those who have bad hobbies such as gambling, drinking and fighting, which seriously affect the work and social order; 1 1) people who spread gossip about other employees; 12) absenteeism for more than 2 days (including 2 days); 13) Three or more fault tickets have been issued (excluding three tickets). Commit other violations of the same nature as those mentioned in the above example. 3. Behavior leading to dismissal 1) All documents about the company are confidential, and malicious disclosure, unauthorized copying, misappropriation or taking out of the company's permitted scope include unauthorized removal or copying of this code; 2) All acts of stealing the property of the company and colleagues and any form of theft, in addition, the company will resort to the law when necessary; 3) Violating the company's financial discipline and causing certain consequences; 4) Without the consent of the boss, all company articles (including gifts) shall not be taken out of the workplace in any form, or put into the personal closet or given to others; 5) The tourists who participate in the company fail to pay or be the payee without any reason, or deliberately fail to record and report the sales truthfully, or fail to hand over the cash to the company's finance in time after receiving the payment; 6) Serious violation of the company's safety system, or non-compliance with safety operation rules, endangering the life safety of tourists; 8) For criminal offences outside working hours, the company will have the right to terminate the contract until it is dismissed or expelled; 9) Forge any records related to the company, such as working time attendance sheets, doctor's certificates and providing untrue or forged personal information; Commit other violations of the same nature as those mentioned in the above example. Chapter XIII Basic Code of Conduct for Employees As a member of China Everbright, you represent the company at any time. Your exemplary behavior will improve the image of the company. Remember, the first impression is the hardest to change, so make sure that you give all our tourists the best company first impression. 1. Only the company's business and private affairs (telephone, email or visit, etc.) are allowed during working hours. ) is not allowed. You can only make personal calls in an emergency. 2) Employees attend the daily meeting on time to learn about the tasks, plans and work to be done that day; 3) Look natural, smile and greet all personnel with standard etiquette; Language is civilized, polite and standardized; 4) Abide by the law, implement the company's rules and regulations, and work or operate according to the prescribed standard procedures; 5) During work and during intermission, no alcohol or alcoholic beverages are allowed in any post, and employees are not allowed to go to work after drinking; 6) Smoking, eating snacks and doing private affairs are not allowed during working hours; 7) The nature of employees' work requires them to be alert and energetic during working hours. Employees should have a good rest the day before to avoid falling asleep at work; 8) Take the initiative to serve tourists; Answer the questions raised by tourists seriously, and don't say "no" to customers easily in the answer; 9) Accept the criticism of tourists sincerely at all times, and don't have any quarrel or argument with tourists; 10) subject to the deployment of management personnel. Without the approval of the leadership, shall not be suspended or leave without reason; 1 1) Take good care of all the company's property, and don't waste property or damage equipment under any pretext. If there is any damage, compensate according to the price and notify the superior as soon as possible; 12) Don't take advantage of work, practise jobbery, and don't engage in private affairs with customers; 13) Seriously maintain the cleanliness and safety of the office environment and tour groups, and immediately rectify untidiness and unsafe phenomena or report them to the superior for handling; 14) Understand your responsibilities in an emergency, and notify your superiors as soon as you need help; 15) Respect each other with colleagues, communicate actively, and pay attention to the spirit of unity and cooperation anytime and anywhere; 17) Don't answer personal phone calls during working hours, and abide by the regulations of travel agency office management. 2. gfd 1) must be kept clean and tidy, and male employees are not allowed to wear strange clothes; Female employees must wear light makeup, not heavy makeup; 3) All employees must maintain good personal hygiene. High standards of clothing and personal hygiene must be maintained. 3. Dress All employees must wear the prescribed uniforms and employee badges; Work clothes must be changed five minutes before going to work, and uniforms cannot be changed before leaving work; Uniforms should be kept clean and free from stains, damage and patches. If there are obvious stains, damage or loss, they should report to the personnel department in time and apply for replacement. If the responsibility lies with the individual, the compensation shall be paid in accordance with the regulations. The department manager should check the employees' clothes at the small meeting every day, and if they find that they are unqualified, they should immediately ask for correction before they can take up their posts; 4. Politeness and Etiquette Tourists are our parents. They should be warm and generous to customers, be polite, have greetings when communicating with customers, answer customers' questions patiently, and have no impatient words and attitudes; Treat colleagues sincerely and use polite language. Colleagues should unite and help each other, and it is not allowed to pull gangs and gossip. Treat new employees seriously, patiently and responsibly, don't be impatient, let alone swear; Respect the boss, be polite to the boss, take the initiative to greet the boss, conscientiously complete the work assigned by the boss, and obey the management of the boss. Don't speak ill of the boss behind his back, and don't be rude to him. Always smile and serve; 5. Obey the employee's responsibility to obey the manager's instructions. If you have any objection to the appropriate instructions, you can discuss the matter with a higher-level manager, but only if you finish the instructed work first. 6. Conflict of interest As an employee, you must be loyal to the company. Therefore, you must not work for other travel agencies, partners of China Everbright or business competitors of the company. 7. Stealing is a serious crime. The following acts will be regarded as theft: 1) Inviting guests to join the group without paying; 2) The customer received did not make a daily report; (3) Forging sales records, documents or orders; 4) Fraud in the form of modifying orders. 8, internal management personnel must keep the workplace, office space, rest place clean and tidy, health system to the individual, check on time; Please read the relevant notice issued by the company carefully, notify the employees at the pre-shift meeting if necessary, and handle the company notice in time without delay. Keep communication with the department manager and the company, report or handle related matters in time, and do not deliberately delay or conceal. The Company may revise the relevant provisions of the Code at any time according to the actual situation and needs; The right to interpret this specification belongs to the personnel department of the company; This code is distributed to all department managers of the company, and employees can check it at any time. All departments shall properly keep the code, and the company will conduct spot checks at any time.