The main rights of tourists

Tourists have the right to choose their own tourism products and services; Refusing the compulsory trading behavior of tour operators; Understand the real situation of the tourism products and services purchased by them; Require tour operators to provide products and services as agreed. The obligation to pay the corresponding fees according to the contract.

Legal objectivity:

Tourists are consumers first, and tourists enjoy all the rights enjoyed by a consumer. According to the Law on the Protection of Consumers' Rights and Interests, consumers enjoy the following rights: safety, information, choice, fair trade, compensation, respect and supervision. Due to different national conditions, the law will naturally have different provisions on the rights that tourists can enjoy. The rights stipulated in various travel contracts vary greatly. But generally speaking, tourists enjoy the following rights according to law: (1) the right to enjoy tourism services. Enjoying tourist services is the core content of tourists' legitimate rights and interests. Tourists have the right to choose their own tourism services, and travel agencies are not allowed to specify them by force; Tourists have the right to obtain real information, and travel advertisements made by travel agencies should be authentic. If they mislead tourists with false information or exaggerate or shoddy, it will constitute an infringement on the legitimate rights and interests of tourists; Tourists have the right to receive tourist services at reasonable prices. When it is impossible to travel because of the travel agency, tourists can claim a considerable amount of money loss, because the use of holidays is invalid. Travel agencies can agree on the amount of compensation with tourists. German law stipulates that the amount of compensation should not exceed 3 times of the travel expenses in principle. (2) the right to personal and property safety. Personal and property safety is the most concerned thing for tourists, and it is also a link that often leads to tourism disputes. Therefore, travel agencies and relevant government departments should take all effective measures to effectively protect the personal and property safety of tourists and prevent violence, accidents and other damage to tourists' personal and property. (3) the right to medical care. Tourists have the right to enjoy local medical services when they encounter diseases, injuries and other events during their travels. What needs special attention here is that there should be no unreasonable difference between tourists and local residents, foreign tourists and domestic tourists in enjoying medical services, that is, there should be no discriminatory treatment, as long as they can pay the prescribed fees for the medical services they enjoy. (4) claim. When the legitimate rights and interests of tourists are infringed, they have the right to claim compensation from the travel agency or insurance company according to the law or contract. In foreign legislation, when there are defects in the tourism products provided by travel agencies, it is stipulated that tourists have the right to ask the travel agency to correct or correct themselves and ask the travel agency to pay the relevant fees, and tourists have the right to make other demands. (5) the right to terminate the contract. Tourists are consumers first. Tourists can terminate the contract at any time before traveling, but they should compensate the travel agency for its losses. (6) the right to seek legal relief. When the legitimate rights and interests of tourists are infringed, tourists have the right to seek various feasible legal remedies, such as complaining to the social supervision department or the government tourism administration department according to the law or the contract, or bringing a lawsuit directly to the court.