The specific process of tour guide work

1. Preparation stage

(1) The tour guide needs to collect the following items from the company one day before departure:

Work permit, tour guide hat, loudspeaker and tour guide Flag Yiyi

Relevant information form for drivers, tour group leaders, and scenic spot managers

Itinerary arrangements and scenic spot introductions

Feedback sheet

Passenger registration form

(2) Contact the relevant driver and tour leader the night before departure to determine the specific time and place for picking up the group.

(3) Prepare a notebook to record the problems encountered during the tour

2. Picking up the group

(1) The tour guide must send the group as agreed upon Arrive at the designated location 15 minutes before the group time, and contact the driver and tour leader to ensure that the tour group can depart as planned

(2) Count the number of people and confirm with the signature of the tour leader, collect the receipt, and collect and pay the balance of the travel fee< /p>

(3) After the tour bus departs, immediately notify the company of the relevant situation, including the number of people on the bus and the actual departure time

3. Work on the bus

(1) Tour guide Make a brief self-introduction and announce the contact information of yourself, the driver and the company to ensure that all separated passengers can contact our company in time

(2) Introduce the overview of the attractions and itinerary, and at the same time, the tour leader Help distribute garbage bags and be responsible for filling in the basic passenger information registration form so that you can contact them.

(3) Organize interactive activities for tourists to mobilize their enthusiasm

(4) Before arriving at the scenic spot, get in touch with the person in charge of the scenic spot and explain relevant safety matters, as well as the return time and location , publish the contact number again

IV. Scenic spots

(1) Ten minutes of free time and pay the fee to the person in charge of the scenic spot

(2) Assemble, reiterate relevant safety matters and return time and location, and cooperate with the person in charge of the scenic spot to enter the scenic spot as a team

(3) After entering the scenic spot, the tour guide must cooperate with the person in charge of the scenic spot and follow most of the tourists' activities during the journey. Necessary explanations may be provided for some situations

(4) The tour guide must arrive at the scheduled location 10 minutes before the designated return time according to the original itinerary, and ensure that all passengers return to school on time

5. Return

(1) The tour guide is responsible for helping passengers fill in the feedback form to facilitate future work

(2) Promote the company's supporting services and other recent line activities

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(3) Others will depend on the specific situation

6. Post-event work

After the tour ends, the tour guide needs to hand over the following documents to the company:

(1) Passenger opinions and suggestions

(2) Passenger basic information registration form