5 general essays on tour guide work experience

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Insights on the work of a tour guide 1

?Through the study of the basic knowledge of tour guides, although I cannot say that I have learned I learned a lot of knowledge, but I did learn something. Through this course, I gained a deep knowledge and understanding of the work of a tour guide, and it had a great impact on my outlook on life and values. Here, I would like to talk about some of my thoughts and experiences.

?The study of the basic knowledge of tour guides left a deep impression on me. I had an inexplicable impulse and suddenly felt that this course had a lot to do with the profession, and I found it very interesting. On the other hand, I have learned some truths through these studies. If you want to do something, you will find a way; if you don’t want to do something, you will find an excuse. Indeed, there are many times when I find excuses for my laziness and negative thoughts to comfort myself. The result is that the lazier I am, the more excuses I make for myself. The more excuses I make, the lazier I become and the more negative my thoughts become. , holding on to the idea of ????muddling along, doing nothing all day long. If you avoid and are bound by your own excuses, you will not be able to taste failure, let alone experience success. Although the tour guide basic course is not very long, it has made some changes in my learning attitude. My enthusiasm is higher than before, and my expectations for the future are also optimistic! I found that I already enjoyed this challenging and fun course.

?Teacher Lin created an atmosphere of learning resources with practical value for us. Some resources are not available in textbooks, so the resources provided by Teacher Lin are a great help for our knowledge accumulation and interest improvement. On the one hand, during class, some students came on stage to show off the style of their hometowns, showing another side that had never been shown to us before. With the help of Teacher Lin, I clearly feel that I am constantly increasing my knowledge, broadening my horizons and increasing my interest. It also allows us to have a deeper understanding of the knowledge of this course and improves our self-confidence. , it will be of great help to us in the future when we get out of campus.

?On the other hand, Teacher Lin requires us to learn to communicate more with others, exchange experiences and opinions, so that we can learn more knowledge, keep learning, keep improving, keep making progress, and prepare for future work. Lay a more solid professional foundation. Learn from others' strengths and correct your own shortcomings. As the saying goes, "There is no limit to learning and hard work is a boat." In the process of learning, I do not agree with this statement. I think learning should be a happy process. Learning in happiness and gaining happiness in learning is a positive and efficient learning method. If we learn to share our knowledge and happiness with others and learn the methods, we will know that learning brings us not only knowledge, but more importantly, happiness. Teacher Lin requires each of our students to be fully prepared to go on stage to show the style of their hometown to classmates, so that more people can understand the characteristics of different cities.

?Through studying this course, I think we not only learned more knowledge, but also learned how to interact with others. I think teachers should be more practical in arranging classes to train us in professional skills. This will be more conducive to cultivating our understanding of future tour guide work, and will also be beneficial to my future development; on the other hand, it can also broadly satisfy our interests. And enthusiasm, not only that, but also allows us to express our ideas. I clearly realize that we not only want to learn professional knowledge well, but also hope to combine practice with theory. I hope the teacher can give us more opportunities to practice and not spend too much time on some activities. Because what we got in the end or what we gained actually did not achieve the expected results. If there is more practice, I believe that more students will truly improve their self-confidence and open their minds to communicate with more classmates. More students will report that they actually spend too much time preparing materials, but they have not reached the level they want. The expected effect has hit their self-confidence, so more practice time is more conducive to the development of our students. I know this is a process, and only by taking the first step can I have a chance to continue.

?In short, this course on the basics of tour guides made me deeply realize that in order to be a qualified tour guide, we must have the following abilities,

?1. Being a qualified tour guide requires a strong sense of responsibility and enthusiasm for service. The work of a tour guide is a service job that is highly integrated with the brain and body. Attitude determines action. Only with a strong sense of responsibility can you put full enthusiasm into the actual work and provide high-quality services to guests.

?2. Have broad cultural knowledge. Among the tourists that tour guides come into contact with, they have different social backgrounds and cultural levels. Tour guides should be knowledgeable about astronomy and geography, so that they can use their knowledge and wisdom to respond when explaining.

?3. Have organizational coordination and adaptability. The service targets of tour guides are ever-changing complex groups. At the same time, tour guide work is also inseparable from the cooperation and support of the gas-related departments in the tourism reception service. Any deviation in any link will eclipse the tour guide service. Therefore, you must have a clear mind and a friendly organization. Coordinate and respond to emergencies to ensure the smooth progress of tourists’ travel activities.

?4. Be confident.

When facing tourists who are new to the country, the tour guide's demonstration that he has already made arrangements for travel activities and his confidence in his ability to do the tour guide's job will be an important source of psychological security for them.

?5. The language is clear and accurate, and the explanations are lively. Explaining to tourists is like chatting with friends. Only by treating tourists as friends and telling them things they don't know excitedly can you grab their attention.

?University is a sacred temple full of dreams and hopes, and college students have ideals and ambitions. Who doesn’t want to spread their wings and fly high in this colorful society? Who doesn’t want to learn more knowledge and achieve a big career after graduation?

?In the tourism management class, a big family full of talents, I must seriously learn from outstanding classmates, achieve better results in my studies, fully develop my potential, exercise myself, and develop myself. , perfect myself, show myself, improve myself, make my university journey perfect and make my university life more colorful.

?Finally, I sincerely thank Teacher Lin for helping us. I believe that under Teacher Lin’s guidance and communication, we will be even better! Thank you, Teacher Lin!

Insights on the work of tour guide 2

?Tour guide is a profession. Travel agencies are a major pillar of the tourism industry, and tour guides are the face and banner of travel agencies. A good travel agency must have good tour guides. These people are the backbone of travel agencies. There are professional and amateur tour guides. As the saying goes, "Three hundred and sixty skills will lead to the number one scholar", but now it seems that it is far more than that. "Zhuangyuan" refers to the leader in a certain professional field. What is the best? Those who are outstanding in all aspects of tour guide work. The profession of tour guide is mainly distinguished by its way of thinking, expression ability, work efficiency, and adaptability. At the same time, you must also have professional accomplishment and professional ethics.

?Tour guide is a skill. Every job has its own expertise, and tour guide work is no exception. First of all, we must be serious and responsible. The most feared word in the world is "seriousness". No matter what happens, no matter how big or small, only when you are "serious" can you dare to be "responsible". In addition to being "serious", you also need to be "skilled". There is only one way to become "familiar", and that is to practice more! Knowledge is something that "will only be used when it is used." I had a deep understanding of it during my internship. If you "keep your fists in your hands and your mouth in tune" at ordinary times, you will be able to use them calmly and unhurriedly, as if you were counting all your treasures. Only when you are "familiar" can you "make perfect". I know there is still a long way to go before we are what everyone calls good tour guides and excellent tour guides.

?Tour guide is also an art. When it comes to leading the way, I am the boss when I get in the car. We know that there can only be one boss in a boat. If there are too many bosses, the boat will capsize. Under normal circumstances, the first thing to do is to take care of the interests of the majority of people and not to delay everyone's travel. To master the rhythm: go fast when it should be fast, go slow when it should be slow, and combine fast and slow. We must follow the trend: we must look at the general trend, make the best use of the situation, and provide timely guidance, and we must not twist it. Follow your feelings: when you feel good, give it your best; when you feel bad, make adjustments in time. You have to control your emotions, have a sense of proportion, and don't mess up. Be multi-talented: be versatile, be able to speak, sing, dance and drink. It would be better if you know some photography, videography, calligraphy, painting, etc., which will be of great help to the work of a tour guide. We must use our strengths and avoid weaknesses; we must improvise and give full play to our strengths, which can often lead to extraordinary performance.

?Tour guide is a science. Just because tour guide is a profession, a technology and an art, it is also a knowledge and a subject. Since it is a subject, we must treat it and study it with a scientific attitude. Now our universities basically have tour guide majors, and the National Tourism Administration conducts tour guide qualification and tour guide grade examinations every year. The knowledge of being a tour guide is vast and profound, and cannot be learned casually. For example, how to arrange routes, food and accommodation, respond to emergencies, how to communicate with tourists, etc., these aspects must become what tourists see." encyclopedia".

?First of all, you have to understand what tourists want to hear and what kind of explanation they want to hear. New tour guides like us always feel that the most important thing when they take up the job is to memorize the information about the scenic spots, memorize them thoroughly, and not pause when opening their mouths. This means that they are already qualified tour guides. However, after several tours, I I found out that this is not the case at all! A professional tour guide must not only be a "miscellaneous person", but also an expert in a certain field or certain aspects. "If a worker wants to do his job well, he must first sharpen his tools." If you want to become a professional tour guide, you must also be proficient in the basic skills of the tour guide language. Because it is a powerful tool for us to spread knowledge, communicate ideas, and exchange feelings. The most important one is oral language expression, which is the most common and commonly used form of language expression in our work.

?People often say that it is better to listen to the scenery than to see it. Explaining to tourists is like chatting with friends. You treat tourists as friends.

? Only by telling interesting things that tourists don’t know can grab their attention. The other half is about explaining techniques. It is a very profound and complex thing, but there are actually a few rules that are quite simple and easy to operate. The first is that everything you talk about must be compared with the guest’s hometown or something he is familiar with. If you tell a person a lot of things that he is not familiar with, he will become more and more tired as he listens. But if you mention things from his hometown and things he is familiar with, he will definitely become more energetic.

In addition, it is best for the tour guide to memorize more jokes from all aspects and insert a relevant joke into the explanation process anytime and anywhere, which will make the explanation more lively and interesting.

?In the end, everything has been mastered, but if the physiological condition of the guest is not grasped, the explanation may still fail miserably. For example, the guests came by long-distance train and didn't sleep well at night, but you were there to give them a special lecture with great enthusiasm. Even if you gave a good lecture, their physical sleepiness may still defeat all the wonderful lectures. , and their snoring can be such a blow to your self-confidence. At this time, you need to know that you failed not in explaining, but in caring for people.

?In addition, through the accumulation of many experiences, I found that to be a good tour guide, you must not only have a passion for scenic spots, but also a passion for tourists.

?This enthusiasm not only refers to your enthusiasm for explaining things to them, but also includes all your care for them as a person. Some tour guides think that I have completed my task by saying everything that needs to be said. This view is unacceptable. You talked about it, but the guests didn't listen. It's just like you didn't talk about it. Your task is actually not completed. To be a good tour guide, you must have a spirit of love and love for people. What you think about in every possible way is how to make their trip worthwhile. It is very important to observe the words and expressions of your guests. Always pay attention to the actions and expressions of your guests, and chat with them frequently. This will help your guests develop a sense of trust in you. When explaining, you should be clear and natural, not afraid of being wordy, and explain it several times to make it clear to the tourists. You should also grab the attention of the guests and make them interested. Communicate more with the team leader or the people who need care, and pay more attention to it, which will benefit the progress of the entire team.

?During the internship, I also found some problems. For example, price competition among travel agencies reduces costs by increasing shopping spots, shortening tour time, lowering dining and housing standards, etc., which directly leads to a decline in the quality of tourists' travel. There are also many tour buses that pick up groups without knowing the route they are going to, creating a sense of distrust among travelers. This situation also occurs with tour guides. Therefore, feeling that the tourism industry needs many legal regulations to regulate it, on May 1 this year, the country promulgated new regulations for travel agencies and began to implement them.

?In the work of leading a group, I have been disappointed, hesitated, and received some unjust complaints, unfair accusations, and unreasonable criticisms, but more importantly, I have experienced the beauty and joy of it. , get more lessons and enlightenment from it, sublimate your ideological realm, and understand many true meanings of life, which cannot be learned in books. This internship experience has a great impact on my future life and study. The ups and downs have tempered me. I believe that through my unremitting efforts, I will definitely become a qualified tour guide.

? Insights on tour guide work 3

?During the internship, I took advantage of this rare opportunity to deepen my understanding of the industry and the company, and fully applied what I learned Come to work. As you know during your professional studies, one of the outstanding features of the tourism industry is its distinct peak and low seasons. Since the Shahu Scenic Area where I am located is a national 5A tourist attraction and has a relatively high reputation in the industry, my daily work is very busy during the peak season of summer vacation. After entering the first month of school, the workload has dropped significantly. I also make full use of my spare time to seriously think about the questions that arise at work, find answers to them and sort them out.

As a motorboat foreman, my focus is to familiarize myself with the operation of the project and understand the motorboat routes and prices of each route. Grasp the psychology of tourists, meet their needs, and allow tourists to accept our services and be satisfied. Let tourists have fun traveling, playing and eating in the scenic area... Let Shahu leave a good impression on guests. "Providing quality services to tourists and allowing them to increase their satisfaction with us" is the service commitment that the company has always wanted to fulfill.

?What impressed me deeply during my reception was a group of young tourists from Inner Mongolia. Originally, only four of them played, but in the end, after my patient explanation, the other guests also started playing. , and some of them played some of the items they played twice. Before leaving, the guest also said to us, "We had a great time. I will bring my friends next time."

We were very happy after hearing this. Through this reception of tourists, I learned: the importance of speaking tone, communication and skills in tourism reception, and also made me realize my own shortcomings. At the same time, I also learned how important the project's preferential policies are in attracting tourists. Guests who didn’t originally play all ended up playing, which illustrates a lot of noteworthy issues.

?There will also be many problems in the subsequent reception, which is also a process of constantly discovering and solving problems. At the beginning, I thought that if I managed the team well and mastered some techniques to avoid trouble, I would be able to do a good job. However, every time I receive different tourists, the problems they face are also different. If I still do it according to the routine, Good results are often not achieved. So I still have a lot to learn. Therefore, after each reception, I will summarize the problems encountered, and then seek solutions through various methods, such as reading books, going to tourism forums, or asking experienced tourism workers for advice. Although the work is tiring and the problems encountered are troublesome, you will gain huge gains and fun by constantly learning and solving problems.

During the half-year internship, I have a certain understanding of the operation mode and daily operations of the entire scenic area tourism work. In this process, I not only made new breakthroughs and progress in my field of professional knowledge, but also added a very important section to my life experience, which will be a precious treasure in my life.

Graduation internship is the transitional stage for students from school to society. It is a stage for students to adapt to society in advance before entering the real society. Although four years of college life cannot be said to be completely out of touch with society, after all, it is still some distance away from reality. Through my graduation internship, I truly realized how difficult and difficult the work is. It taught me how to use the knowledge I learned to solve real-life problems, and it also taught me how to communicate with others and how to be a qualified tourism practitioner. This internship not only allowed me to understand the tourism industry, but the knowledge I learned will also be very useful in my work in other industries.

?Through this internship, I deeply understood that independence and studiousness are the first things an intern should possess. Only by cultivating our own independent abilities, not relying too much, and taking the initiative to discover and solve problems by ourselves, can we truly improve our ability to deal with problems and make progress in our work. In addition, at work, if you have questions or don’t understand something, you should boldly ask for advice instead of pretending to understand. "Three people walking together must have a teacher." What we should learn and ask is not limited to our contemporaries, seniors, and all kinds of people. In every field, there are things we should learn and understand. Through learning, you can work independently, accumulate experience, and finally get what is best for you.

?The work in tourist attractions is repetitive and constantly changing. It always challenges my patience and endurance. Sometimes, it is not the external environment that makes you bored, but your own mentality. Often we are full of passion at the beginning, but slowly, this enthusiasm cools down. In fact, the environment is still the same, what has changed is our mentality.

?Every day, we can choose a good mood and a good attitude, or we can choose a bad mood and a negative attitude, so we can choose a good mood and a good attitude!

During the internship, it is common to encounter cold reception and setbacks. If you bring your grievances and bad mood to work out of emotion, it will often make things worse. I did not shrink back when faced with difficulties and setbacks, but faced them bravely. I always treated my guests with a positive and tolerant attitude, worked hard to reduce stress for myself, and created a good and harmonious working atmosphere.

?How to get along with others and communicate well is what an intern must learn. When it comes to getting along with others, I have always believed that honesty and sincerity, self-respect and respect for others will definitely not make you feel alienated thousands of miles away. First of all, get along with my colleagues. I am just an intern and I need to see and learn more about many things. All my colleagues are my teachers and seniors. During the work process, what I learned is respect and politeness in how to play the role of a team and coordinate internal relationships. As a tourist, you directly face customers. Your words can affect the guest's overall impression of the travel agency and even the entire tour, and even affect the guest's mood throughout the day. How to make the language you speak comfortable and enjoyable for guests, and then choose to cooperate with you, is a course that an intern must learn. People will inevitably have emotional fluctuations, but such emotional fluctuations often affect the mood of others. How to adjust my own mentality, use the best mentality to face guests, face colleagues and even hurt others, and how to bring the best smile to others are questions that I have to think about seriously every day. During this internship, I not only improved my communication skills, but also learned how to adjust my mentality.

?Through this six months of study, we have a certain understanding of the basic business and operations of tourist areas. Politeness is a concentrated reflection of a person’s comprehensive quality. This is especially true when doing tourism. You must dare to speak to people. To say hello, in the process of saying hello to others, you must do three things: speaking well, seeing well, and being spiritual. None of them can be missing. We must do our best to meet the guest's requirements. Even if there are some things that are not within the scope of our responsibilities, we must try our best to convey them to them. Although some requests are unreasonable and cannot be fulfilled, we must reject them in a tactful tone and help him find other options. Solution.

?My graduation thesis this time is "Research on the Environment and Tourism Development of Ningxia Shahu Tourist Area". I need to have an understanding of the development status of tourist attractions and the current tourism supply and demand relationship. The internship process is just right. Being able to understand it in person provided me with a lot of material and inspiration for writing my thesis. Internship is a process of contact with society. Through this internship, I learned a lot of knowledge that I couldn't learn in school, got to know all kinds of people, and also met many good colleagues and friends. They gave me a deeper understanding of society and broadened my horizons. It also taught me how to adapt to society and integrate into society.

? Reflections on the work of a tour guide 4

? (Slowed down) Although I am reluctant to say goodbye, I still have to say goodbye. Thank you everyone for your cooperation and support in my work over the past few days. For my support and help, I think I am a responsible person, but during this trip, there are still many things that I couldn't do well, such as how I did it, how everyone helped me; Did I make any omissions? Not only did everyone understand me, but they also supported my work very much. There is no need to enumerate them all. It is these little things that moved me. Maybe I am not the best tour guide, but you are the best guests I have ever met. Being able to spend these unforgettable days with the best guests is also the biggest gain in my tour guide career. As a tour guide, although I visit some scenic spots that I am already familiar with, I can have different feelings every time I take different guests. When I first met everyone, I said that acquaintance is the key to success. It is fate that we can ride together in the same car. Now I feel that it is not just the so-called fate, but a kind of luck. I am lucky to be a tour guide for the best tourists.

?I sincerely thank you all for your support and cooperation. In fact, it is really not easy to achieve this kind of tacit understanding with everyone. When everyone goes out to travel, what they gain is joy and joy; and when I lead a tour guide, what I gain is friendship and experience. I think we can all say that we have gained a lot this time. Maybe after you board the plane, it will be difficult for us to have the opportunity to meet again in the future, but I hope that when you go back and recall your trip to the Northeast with your relatives and friends, you will not only describe how majestic the Shenyang Forbidden City is, but also how handsome Zhang's mansion is. After all the vicissitudes of life, don’t forget to add that there is a tour guide Xiao Liu in Shenyang, that is my friend!

?Finally, I wish you all a happy trip. If you have the opportunity, come to Shenyang again to meet your friends! Tour guide’s experience 12

? Youthful vitality is the basis for stimulating travel interest. The key to improving tourist satisfaction is to stimulate tourists’ interest in travel. To keep tourists energetic and high-spirited throughout the entire tourism activity The tour guide himself must be youthful, energetic, and have excellent motivational and inducing abilities.

?First, the explanation must be vivid. It is necessary to arrange colorful programs, touching stories and use touching emotions to pay tribute to historical sites and cultural relics, and to fully consider tourists' personal and property safety, tourism psychology and individual meticulous life services.

?Second, it is necessary to understand in detail the various situations of the entire tourism process and master the methods of timely and effective communication with the tourism team. Successfully leading, organizing and guiding a team requires the mutual support of the tour guide team (tour guide, tour leader, ground guide, commentator, etc.), drivers and tourists. It is necessary to understand the situation during the tour in detail and master how to transfer what they learned. Provide channels and methods to inform drivers, tour leaders and tourists about the situation, and use more positive methods such as encouragement and incentives to guide everyone to successfully complete the tourism activities.

?Third, we must always care about the lives of tourists. We must mingle with tourists and inspire their enthusiasm for traveling with our own practical actions. You must be self-aware, work hard to overcome personal shortcomings, give full play to your strengths, and put the collective interests of all tourists and the successful completion of the task of leading the group first. We must always encourage tourists to brave difficulties and dangers, make tourists smile when they are discouraged, obtain necessary foreign aid in difficulties, improve the morale of the team and make tourists always confident in themselves. We should be good at improving cohesion and morale, strengthen the unity and cooperation spirit of tourists, and win the support and help of tourists. Observation ability is the basis for excellent service. Keen observation ability is the basic requirement for tour guides under the new situation. It is helpful for tour guides to choose the appropriate time to serve customers and predict the situation of tourism activities. Through timely service and correct judgment, it can ensure that tour guides provide Excellent reception service.

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Insights from tour guide work 5

?The 20xx real-life tour guide training is a two-day training in Qikou Ancient Town and Fenyang Jiajiazhuang. It is the soul that is traveling and enjoying. We would like to express our special thanks to the Western Province Tour Guide Association and the Western Province Tourist Guide Management Center. It is because of them that we have this opportunity to learn and get to know each other.

?This trip we started from Taiyuan, and the two lovely squad leaders took good care of us. Along the way, each tour guide briefly introduced themselves, demonstrated their talents, and their experience in leading groups. I learned that as a tour guide, you should not read out the tour guide rigidly, nor should you laugh for the sake of bloggers. Instead, you should try to perform a show. You should learn to be humorous and use your fun to make the guests' journey more interesting. Let your smile stay in the hearts of the guests, and let them remember the pleasant trip and you as a good tour guide for a lifetime. As a good tour guide, you have to lead a group with passion at all times, which is very difficult, but it is necessary for your success. As the saying goes, it is better to travel thousands of miles than to read thousands of books. A successful tour guide has thousands of knowledge in his mind and has traveled thousands of miles.

?The first stop of this training is Qikou Ancient Town, which is known as "the first town on the Jiuqu Yellow River" and "the small hub of floods and droughts". Feel the history of Qikou and Shanxi merchants The aftertaste and the momentum of the Yellow River.

The tour guide in Qikou is a tour guide who makes people feel very close. She used her sweet voice to take us into the long river of history. Everyone had a great time here and learned that a tour guide must be approachable and respectable. side.

?The next day’s itinerary is Jiajiazhuang. The leader carefully prepared the Jiajiazhuang Yuhe Garden Hotel for us. It is a very good four-star hotel and has been unanimously recognized by everyone. After breakfast Finally, we challenged ourselves with rock climbing and group clogs. Through this activity, we learned that we must have the unremitting spirit to overcome ourselves, and the collective spirit.

?The green corridor that I remember particularly deeply is the pleasant environment that I deeply like and love, and the concept of Jiajiazhuang adhering to the socialist line and party leadership. Here we go from acquaintance to mutual acquaintance to the agreed next gathering. This training was of great benefit.

Of course, this training made me realize that the teachers have extensive knowledge. They know everything from heaven and geography to trivial matters. When explaining, they naturally use their knowledge and wisdom to respond. Likewise, they have been to countless places. Who said tour guides don’t need to join tour groups themselves? In fact, they do. This exchange of roles will bring great benefits to your work as a tour guide.