What are the terms of travel complaints and claims?

Legal analysis: According to the provisions of the Tourism Law, the clauses of tourists' complaints and claims are as follows:

Thirty-fifth travel agencies shall not deceive tourists by organizing tourism activities at unreasonably low prices, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects.

Article 70 If a travel agency fails to perform the obligations under the package tour contract or fails to meet the contractual obligations, it shall bear the liabilities for breach of contract such as continuing to perform, taking remedial measures or compensating for losses according to law; Those who cause personal injury or property loss to tourists shall be liable for compensation according to law. If the travel agency has the performance conditions and refuses to perform the contract regardless of the tourists' requirements, resulting in serious consequences such as personal injury and detention of tourists, tourists can also ask the travel agency to pay compensation of/kloc-0 times but not more than 3 times the travel expenses.

Article 71 The travel agency shall bear the responsibility for breach of contract due to the reasons of the land agency and the performance assistant; After the travel agency assumes the responsibility, it can recover from the land agency and the performance assistant.

Legal basis: Tourism Law of the People's Republic of China

Thirty-fifth travel agencies shall not deceive tourists by organizing tourism activities at unreasonably low prices, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects.

Article 70 If a travel agency fails to perform the obligations under the package tour contract or fails to meet the contractual obligations, it shall bear the liabilities for breach of contract such as continuing to perform, taking remedial measures or compensating for losses according to law; Those who cause personal injury or property loss to tourists shall be liable for compensation according to law. If the travel agency has the performance conditions and refuses to perform the contract regardless of the tourists' requirements, resulting in serious consequences such as personal injury and detention of tourists, tourists can also ask the travel agency to pay compensation of/kloc-0 times but not more than 3 times the travel expenses.

Article 71 The travel agency shall bear the responsibility for breach of contract due to the reasons of the land agency and the performance assistant; After the package travel agency assumes the responsibility, it can claim compensation from the land agency and the performance assistant.