Hello! What are the duties of the front desk clerk of the travel agency?

Responsible for answering the front desk service hotline and transferring calls, doing telephone consultation well, carefully recording important matters and conveying them to relevant personnel without omission or delay;

2.

Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3.

Fill in the registration form in time for the customer complaint telephone number, convey it to the customer service team at the first time, and summarize the customer complaint records to the deputy general manager regularly;

4.

Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy;

5.

Accept the manager's work arrangement and assist other work;