Ten problems in the interview of tourist guide card

Tourist guide card interview 1, in the process of traveling, tourists' interests are damaged and they will complain to the tour guide on the spot. What should a tour guide do?

(1) Listen carefully and make records (2) Apologize sincerely and make up for it in time (3) Be brave in reviewing, grasp the scale (4) Let bygones be bygones and serve better.

2. What types of special tourism teams mainly include?

(1) government team (2) religious team (3) youth team (4) silver-haired team (5) special group team (6) business investigation team.

3. As a tour guide of a government-oriented team, what should we pay more attention to?

(1) Attach importance to government etiquette and identify with the social identity of league members; (2) pay attention to your identity; (3) highlight the main leaders of the team; (4) Unless clearly stipulated in the contract, no fixed-point shopping shall be arranged.

4. What service points should tour guides grasp in the reception of youth tourism teams?

(1) The itinerary, meals and accommodation arrangements should be suitable for children's characteristics. (2) The daily schedule should not be too tight. (3) To understand the knowledge fields that teenagers care about, grasp the psychological characteristics of teenagers, and explain vividly and flexibly. (4) Pay attention to safety precautions.

Question 5: What can tour guides do to serve the silver-haired tourism team?

(1) Be patient and meticulous in service, and pay attention to safety precautions. (2) Strengthen the pertinence of services such as explanation, accommodation and catering, and remind more precautions. (3) Travel is slow. (4) Implement relevant preferential policies to the letter.

6. What are the characteristics of the individual travel team?

(1) difference in service commitment (2) difference in price of joining the group (3) difference in social status of members (4) difference in expectations of members.

7. What service principles should tour guides adhere to in the face of complicated individual travel teams?

(1) the principle of resolving contradictions seriously (2) the principle of service leading (3) the principle of service diversity (4) the principle of team culture construction as the guide.

8. Tour guides should pay attention to the cultivation of their own aesthetic quality. What are the ways to practice?

(1) accumulate aesthetic knowledge and cultivate aesthetic consciousness; (2) improve cultural quality and cultivate aesthetic ability; (3) Pay attention to summarizing and refining to improve the aesthetic level.

9. In the course of traveling, tourists may make some impossible demands. What are the art of refusal commonly used by tour guides?

(1) Smile is not grammatical; (2) breaking the law first, then breaking the law; (3) Push the boat with the current; (4) avoid reality and be empty.

What are the information collection methods commonly used by tour guides?

(1) consult the literature; (2) the words and deeds of excellent tour guides; (3) Training and intensive training; (4) Pay attention to study everywhere; (5) Strengthen practice and summary.

This is the end of the interview for the top ten tourist guide cards. I wish all candidates can prepare for the exam carefully and pass the exam smoothly. For more information about the interview preparation skills, dry goods, news and information of tourist guide cards, Bian Xiao will keep updating.