Shandong will carry out pilot work of tourism quality assurance insurance

Recently, the Shandong Provincial Department of Culture and Tourism decided to carry out the pilot work of performance guarantee insurance for tourism service quality deposit (hereinafter referred to as "tourism quality guarantee insurance") in the whole province.

The pilot period of tourism quality assurance insurance is determined according to the pilot situation. The scope of the pilot is the travel agencies registered in Shandong Province and the subsidiaries established in Shandong Province by branches of travel agencies from other provinces. The insurance products of all insurance companies must fully meet the functional requirements of the quality assurance fund, and the insured and insurance liability must be standardized according to the requirements of the pilot project. The insurance period, insurance amount, claim settlement process and time limit must meet the relevant requirements for setting up tourism quality deposits and insurance products.

At the same time, the Shandong Provincial Department of Culture and Tourism will establish and improve the overall coordination mechanism, dispute mediation mechanism, dynamic optimization mechanism and information communication mechanism to ensure the smooth progress of the pilot work; Establish a special advance payment system for the project, which will be kept by the insurance brokerage company and earmarked for special purposes, so as to ensure that the insurance company can complete the payment within the agreed time, and ensure that the insurance products are effectively guaranteed and the claims are in place when the tourism quality deposit is used.

After the project is promoted for one year, Shandong Provincial Department of Culture and Tourism will organize municipal cultural tourism bureaus and travel agency associations to evaluate the service quality of insurance brokerage companies every year, and dynamically adjust the catalogue of underwriting companies according to the evaluation to ensure the overall stable operation and continuous optimization and upgrading of the project.