Solution to tourism case analysis

In this case, the tour guide has given a kind reminder when the tourists consult. "The tour guide told the tourists to be cautious before buying, otherwise it would be difficult to return the goods." However, the tourists refused to listen to the advice and insisted on buying. Later, they found that the price of the same goods was much cheaper, and it was obviously unreasonable to ask the tour guide to give spiritual compensation and material compensation. If the tour guide doesn't give advice and tips, it's the tour guide's problem. The tour guide has already given advice and tips. Isn't it hooliganism that tourists don't listen to advice and insist on doing it, but in turn regret it, but ask the tour guide for compensation? !