What do you need to do as a tour guide?

A qualified tour guide must have the following knowledge and ability. 1. knowledge. Tourism is different from other professional disciplines. The knowledge structure of tourism talents lies not in essence, but in knowledge, because tourism involves too much knowledge. Therefore, tour guides should have clear learning objectives, and all knowledge fields related to tourists' learning needs should be studied hard and firmly mastered. Compared with hotels and other service industries, the knowledge requirements for tour guides are more comprehensive. Not only the knowledge of tourist attractions, but also the knowledge of history, geography, politics and economy. It is more important to know the local customs around the world and the background and habits of guests in different places, so as to gain insight into the needs and interests of guests. At the same time, we should master the comprehensive knowledge of psychology and behavior, which is embodied in the service: careful observation, accurate expression and vivid body movements. In addition, many newly developed scenic spots do not have ready-made explanation materials for tour guides to use, which requires tour guides to keep learning and pay attention to collecting information and enriching their connotations. In addition, the language of the tour guide is also very important. First of all, the language of tour guides should have a sense of overall harmony. As a special speaker, the tour guide's sense of harmony is reflected in: rigorous but not rigid language, lively but not rash, humorous but not glib, cordial but not vulgar, clear but not superficial. Secondly, tour guide language should have split adaptability, that is, different rhetoric words and different tones should be used for different landscapes. For example, the language of natural landscape guides is light, the garden buildings are gentle, the cultural relics are dignified, the revolutionary historical sites are solemn, and the theme parks are sonorous. Look at the scene and the text, each has its own fit. Thirdly, the tour guide language should have individual uniqueness, mainly to guide the individual's explanation style. That is to say, the language style should conform to the tour guide's personal temperament and accomplishment, or peaceful and stretching, or concise and concise, or rigorous and meticulous, or sincere and sincere, or passionate. Second, ability. A tour guide is a quality. Every job requires a certain quality, and tour guide work is no exception. First of all, people should be decent. Good psychological quality and strong endurance. Cultural quality should be good and knowledge should be extensive and rich. Good physical quality, can withstand the wind and rain. A tour guide is an ability. Tour guide work is the embodiment of comprehensive ability, or the synthesis of various abilities. Different statements have the same meaning. In other words, a tour guide should have the ability. Have social skills: men should be Mr. PR and women should be miss PR. Ability to speak: speak calmly and tactfully, leaving enough room, that is, look at people. Speaking depends on the object, the level, the opportunity and the occasion. It is necessary to have organizational ability and adaptability that changes with time, people and places. A tour guide is a style. Style is people, that is, people's character. Kind and natural, talk to tourists, such as family. Be humorous, let others take part in your trip and remember you after many years. Temperament and personality should be warm and generous, so as to leave a deep impression on people. 3. Professional ethics. In addition, I think the most important thing for a tour guide is professional ethics.