Traditional Culture Encyclopedia - Travel guide - Can travel fraud be reported?

Can travel fraud be reported?

Legal analysis: Yes. In order to protect the legitimate rights and interests of tourists and tour operators, standardize the order of tourism market and promote the sustainable and healthy development of tourism, China has formulated relevant laws and regulations. When tourists' own rights and interests are illegally infringed, they can appeal to the relevant accepting institutions, which will hand over the relevant complaints to the relevant departments for handling and inform the tourists.

Legal basis: Tourism Law of the People's Republic of China

Article 91 The people's governments at or above the county level shall designate or establish a unified tourism complaint handling institution. After receiving the complaint, the accepting institution shall promptly handle it or hand it over to the relevant department for handling, and inform the complainant.

Article 92 Disputes between tourists and tour operators can be resolved through the following channels: (1) Both parties shall settle them through consultation; (two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations; (three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration; (4) bring a lawsuit to the people's court.

Article 93 Consumers' associations, tourist complaint handling institutions and relevant mediation organizations shall mediate disputes between tourists and tour operators according to law on the basis of mutual willingness.