Scope of acceptance of tourism complaints

1. Date of complaint acceptance: The tourist complaint handling institution shall handle the complaint within 60 days from the date of accepting the complaint. Second, the scope of complaints involves food, housing, transportation, travel, shopping, entertainment and many other aspects. Generally speaking, when the tour group fails to provide services according to the contract signed with the tourists, or the service quality does not meet the standard due to its own fault, the tourists can make a complaint. However, the following complaints are invalid: the tour group cannot perform the contract due to irresistible factors; Other economic corrections other than travel agencies; Exceeding the time limit stipulated in the complaint. Third, the complaint procedure is correct, and the complaint must go to the Tourism Quality Supervision Office. The National Tourism Administration stipulates that the time for accepting complaints is valid within 90 days from the date of the incident. On the basis of finding out the facts and clarifying the responsibilities, the Tourism Quality Supervision Office will mediate the cases that can be mediated within 30 days to urge both parties to reach an agreement. After the quality supervision office makes a decision, it will issue a "Decision on Compensation for Quality Margin of Travel Agency" to both parties. If a party refuses to accept the decision, he may appeal to the tourism quality supervision office at the next higher level within 15 days after receiving the notice, or bring a lawsuit to the people's court.