The eloquence that a secretary must possess.

An excellent secretary must have good language skills. In this respect, we can see that the application of good eloquence in secretarial work practic

The eloquence that a secretary must possess.

An excellent secretary must have good language skills. In this respect, we can see that the application of good eloquence in secretarial work practice is very important. The following is what I collected for you. Welcome to learn from it.

A secretary should be "cautious"

Don't say things you shouldn't say. He who talks too much will lose. The secretary has been working in the core department for a long time. It should be said that she has a comprehensive grasp of the situation of a region and a unit, and sometimes even exceeds the leadership. But if the Secretary talks nonsense regardless of the occasion because he knows the situation better, it will inevitably lead to big trouble. Especially when there is a leader present, the secretary should grasp the discretion, straighten his position and resolutely say what he shouldn't say. A secretary accompanied the new county magistrate to the enterprise for investigation. Before the investigation, the county magistrate has made a comprehensive understanding of the production and operation of this enterprise through relevant channels, and is also ready to talk about his own views. After arriving at the enterprise, the secretary thought she knew the situation of the enterprise very well, so she spoke first, talked condescendingly and gushed, commented on the production and operation of the enterprise, and put forward such and such requirements. Half a day, the county magistrate almost said nothing, very embarrassed. Soon, the secretary was transferred from his post.

Combination of principle and flexibility.

The auxiliary position of the secretary and the passivity of the secretary's work determine that the context of the secretary's speech is ever-changing, and unexpected situations often occur. At this time, it is necessary to adjust the content on the spot, change the way, and handle the accident skillfully to avoid embarrassment and mistakes. The occurrence of unexpected events needs our secretary to deal with. At this time, it is particularly important for the secretary to combine principle with flexibility. Speaking well can promote a harmonious atmosphere and resolve many contradictions.

As we all know, in our present work, among the many objects that the secretary contacts, it is inevitable that there are people with poor cultivation, extremely stubborn, or deliberately making things difficult and making rude remarks; Or self-righteous, oppress people by force; Or have different opinions and deliberately add chaos. For these emergencies, the secretary should be calm, calm and decent. This change is not have it both ways's all-round opportunism, but a combination of principle and flexibility. When others ask for secrets, they should adopt the technique of tactfully refusing, which will not harm harmony, but also gain understanding.

Concise and clear, pay attention to efficiency

Modern society is a high-tempo and efficient society, which requires our secretary to be concise and pay attention to results. Time is money and efficiency is life. "We must carry out this principle of efficiency when we speak. This also requires our secretary to speak "short words" according to the trend of the times, to make his words accurate and logical, to convey as much information as possible with the least words, to make the time of speaking proportional to the effect of speaking, and to improve efficiency.

The secretary should think of the listener and not waste the other person's time. When the secretary receives a call from the superior office to report to the leader, he should convey this information to the leader as quickly as possible, and then speak it out in the order of time, place, host and meeting content. For example, "Mayor XX, the municipal party committee office has a meeting notice. On the afternoon of 23rd 15, a personnel meeting was held in the mayor's office, presided over by mayor Zhang. " This kind of communication gives people a shrewd feeling. When reporting work, if you use two or even three sentences and one sentence to explain the problem, it will not only delay the time of the leader, but also the main idea of the report may be overwhelmed by nonsense and delay the work.

In order to improve the efficiency of speaking, we should choose words carefully, so that we can treat one as ten and get twice the result with half the effort. The secretary should also pay attention to using less modifiers, inverted sentences, obscure words and phrases, and not "this" and "that" to be easy to understand and express his thoughts directly. For example, the director of the office said to the secretary, "You don't have to attend this meeting-if you haven't finished writing this manuscript." When the secretary first heard that he was not allowed to attend the meeting, he might misunderstand when he didn't hear the reason clearly. The fast pace of modern social life also requires secretaries to make a long story short, prioritize what they say, be specific and comprehensive, and strive to improve their ability to speak short stories.

Grasp proper limit and pay attention to performance art

In some cases, more words are confused and fewer words are lacking. It's hard to pull it out if it's deep, and it's not good if it's shallow. The grasp of discretion is complicated, involving many factors such as ideological understanding and language use. The special working nature and working environment of secretaries require them to keep a sense of proportion when speaking, and avoid being simple, one-sided, subjective and arbitrary. Seeing things without arbitrariness is the premise of mastering proper limit. In order to use words appropriately, secretaries sometimes have to adopt euphemistic and implicit expressions. Especially for some important, sensitive and inconvenient things, adopting euphemistic tone can avoid passivity. For example, when it comes to the procedure of leadership work, we should avoid saying absolutely. The secretary should leave room for this situation. He can say, "This matter is being studied and will give you a formal answer soon."

Speaking in moderation is actually about the art of expression. Be willing to accept and listen when you say it. In particular, the interpretation of important issues requires special attention to wording. Seize the opportunity when you speak. You can't talk about it in the future, and you can't poke it out first. If there is an argument in the conversation, the secretary should not "add fuel to the fire", but should restrain his emotions and "calm down". For example, when the secretary helps the leader to receive some difficult guests and needs the secretary to coordinate, the secretary's speech sometimes even plays a decisive role. Under such circumstances, after patiently and carefully listening to the guest's statement, the secretary adopted the method of easing the refusal to drive, grasped the discretion when speaking, and did not make a substantive statement on the other party's opinion, which won time for the leaders to consider countermeasures and created good conditions for dealing with disputes in the future.

Eloquence is one of the basic skills of a secretary. There are some people in our secretarial team who can write big reports and long articles to the leaders, but they are tongue-tied and embarrassed. This is because the eloquence is not enough. Facts have proved that good eloquence can help people succeed, while poor eloquence is likely to lose opportunities.

Example 1: There was a secretary who was inarticulate and introverted. It was precisely because of his eloquence that he lost a chance for development. Last year, counties and cities openly recruited real bureau-level cadres. Originally, his written test scores were among the best in that position. According to his many years of work experience in Xianweiban and his well-known writing skills, it seems to everyone. He won the position by "taking the buckwheat in the pot-safely", but who expected that his legs would tremble, he could not speak, and finally he would sweat. He knows most interviewers, so why does he still have stage fright? The reason is that he usually only pays attention to writing materials, not to eloquence exercise, plus psychological pressure.

Example 2: A leading cadre started as a secretary. Since he was assigned to work in the government after graduating from college, he has attached great importance to the training of eloquence. Usually, on the one hand, he pays attention to learning all aspects of knowledge and enriches his own connotation, on the other hand, he boldly uses various opportunities to exercise his eloquence, and even practices his speech skills alone after work. Because of conscious exercise, after taking the leadership position, eloquence and leadership ability are outstanding. People who have heard his public speeches all reflect his keen observation, profound understanding of things and rigorous thinking ability. His analysis, judgment and reasoning are quite accurate, his speech is clear and infectious, and his tone, posture and expression are well coordinated, so every speech can have a good influence. Summarizing the success of his career, it is not difficult to find that he owes much to his super eloquence.

Case 3: A secretary who worked in the same department with me for two months was returned to the original unit because of her poor eloquence and incompetence. He is a graduate of a famous university. He is "rare" in the party and government organs in the 1980s and is regarded as a leader by his peers. After graduation, I was directly assigned to work in a bureau office. Because the bureau's business is very academic, there is little contact with the outside world, and he doesn't pay attention to eloquence training. Although I have talent inside, I can't show it. At the beginning of 1990, he was transferred to our office. It was the beginning of the year, and Quanzhou was going to hold several large-scale conferences. The leader asked him to notify him orally first and then in writing, but he couldn't clearly express the contents of the notice on the phone. During the meeting, he was appointed as a staff member, so he could not organize and summarize the speeches of the delegates at the staff meeting. During the two-month probation period, leaders and colleagues felt that he lacked oral expression ability, which was completely inconsistent with his high academic qualifications. Finally, he had to be sent back to his original unit.

Example 4: A female secretary, because she is good at words, can fully seize the opportunity to show her talents in all aspects through eloquence. She has rapidly grown from an ordinary secretary in a county bureau office to a distribution manager of a large factory founded by a university, and served as the person in charge of two bureaus and offices during this period. At first, she graduated from technical secondary school and was assigned to a bureau office as a secretary. Once, the county leader led a team to organize the director of the bureau and an office worker to go out for inspection. In this activity, she fully demonstrated her eloquence and wisdom. Because of her cheerful personality, warm and generous treatment and glib tongue, she is very popular and loved. After the inspection, the leaders praised her demeanor and quickly transferred her to the county party Committee office. During my work in Xianweiban, I was promoted to a minor course only half a year because of my popularity, eloquence, thoughtful work and strong working ability. A year later, she was appointed as the director of the supervision office of Xianweiban and later promoted to the director of the county tourism bureau. During her tenure as director of the Tourism Bureau, all the guests she received praised her for her eloquence and good speech. Later, he was attracted by a university leader and transferred to a factory run by the school to be the manager of a distribution company.

The above four positive and negative examples all illustrate a truth: a secretary can't do without her expressive ability, and eloquence is the bridge for a secretary to succeed. How to build this bridge well, I think we need to pay attention to cultivating three abilities: intelligence, oral expression ability and communication ability. Intelligence refers to the ability of observation, memory, thinking, imagination and practical operation. The most important thing to cultivate intelligence is to read more books and enrich the content of speeches. Oral expression ability mainly refers to the correct use of pronunciation organs, so that words are clear and smooth, and strive to change the tone with the situation. Communicative ability is to be able to deal with various situations properly and express different words according to various people's personalities.

In order to make ourselves an expert in eloquence, effectively promote ourselves and promote the prosperity of our cause, let each of our secretaries work hard to exercise their eloquence!