How about Tuniu.com?

Tuniu spicy chicken!

My personal experience is that Tuniu’s services such as hotel booking are the best!

I booked a hotel in the evening, but when I arrived, I found that the hotel did not exist at all and had been transferred to a leisure club. At 10:30 in the evening, we can only make reservations by sitting on the roadside. As a result, I booked the second hotel. After payment, it showed that the system was busy. Please try again! After waiting for a long time, no confirmation! Then I booked a third one! After booking the third one, it still says the system is busy! When I had no choice but to look for a hotel again, the second hotel did appear to be available for check-in! After success, immediately contact the dedicated customer service to apply for a refund from the third hotel!

The customer service reply: The third hotel has been successful! We will not retreat!

I asked: The hotel you booked online does not exist! Then I booked a third hotel at night when the hotel booking page showed that the system was busy.

Don't you take some responsibility?

The customer service replied: Your order was successful! We can't coordinate! Please understand!

I really feel that Tuniu has been doing it for so many years in vain! No way to complain! The system is made like this, and it turns out to be a wolf with blank eyes! I think people who want to continue using Niu should keep their eyes open! Real events! It’s definitely not dragging! Tuniu.com made its own mistakes, but its customers have to foot the bill! It’s really possible!