Is it free to refund Korean air tickets during the epidemic? Can I get a refund?

On the 25th, Asiana Airlines issued a notice about waiving ticket handling fees. This issue actually revealed that more and more people began to refund tickets, and more and more Korean flights began to be cancelled. Especially those who are going to study in South Korea, because the epidemic in South Korea is serious, school may not be open.

Students who purchased their flight tickets before February 11th can get a full refund for free. Yes, some platforms still need to charge refund fees. What makes your classmates even more confused is that all flight customer service numbers are particularly difficult to call. Even some calls will prompt that the number is empty. This is due to too many people calling at the same time, causing the number to be blocked. Just hang up and continue dialing.

Asian Airlines waives ticket refund fees for China and South Korea routes, as follows

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China Airlines Group

< p> China Airlines Group stated that passengers holding tickets issued by China Airlines and Mandarin before February 24th and traveling to and from South Korea before April 30th can apply for refunds and changes without fees.

China Airlines stated that for tickets purchased through the China Airlines website, refund applications can be made on the official website; for tickets purchased through a travel agency, you need to contact the original travel agency where the ticket was purchased. For the latest flight information and related refund and change regulations, passengers are advised to use the "Novel Coronavirus Information Service Area" on the China Airlines website or download the APP to check real-time information. How to refund a Korean ticket

First of all, has your ticket been changed? If it has been changed, you need to apply for a refund through the airline. The mobile phone number used when changing tickets must be used for refund processing. Some airlines, such as China Eastern Airlines, will require you to use the mobile phone number used when booking a ticket to process a refund, and then some customer service staff will contact you.

Explain that this program sets the refund method to ensure the safety of your funds. You can ignore his explanation and tell him directly and ask for SMS verification. In this case, he will return to the mobile phone number you used to change your ticket, and you can complete the entire refund procedure.

If you are buying from a foreign airline, such as Asiana or Korean Air. It is a bit more troublesome and requires three things.

On the premise that the Korean ID card is the alien registration card, the Korean visa page of the passport, and the vacation notice stamped by the school, there is more than 90% chance of refunding the full amount. .

Strict management will be carried out in Daegu and Gyeongbuk. For the sake of caution, students are advised not to be too hasty in booking air tickets.

In addition, students who have already reached the deadline for their Korean registration certificate do not need to worry. The Korean government has already implemented an online automatic extension process for this situation.

The current refund policy of some airlines is that if the flight is canceled, the refund will be free of charge. If the flight is canceled, a refund fee will be charged. However, the result of negotiation will definitely be better than no negotiation, so if this is not possible, please call the civil aviation hotline to handle the complaint.

Finally, for students who have already completed the refund procedures, the refund process will take a particularly long time during this period. Generally, 15 working days to 30 working days will be notified, which is normal. Complaint hotline

Except for individual airlines, all domestic airlines currently support online self-service free refunds on domestic and overseas routes. Overseas airlines are also introducing policies one after another. At present, more than 20 airlines such as Singapore Airlines, Asiana Airlines, Korean Air, etc. have issued protection policies for different time and geographical areas in response to the epidemic. For example, when users self-submit, it shows that the refund fee is not " 0", it is recommended to wait patiently for continued updates on airline policies.

In addition, following the launch of the "Safe Cancellation Guarantee" initiative in hotels in China on January 23, Ctrip announced that it will promote the initiative globally, and overseas hotel orders that join the initiative are expected to be canceled without loss. It is understood that more than 250,000 hotels have joined the initiative, offering free cancellation for omni-channel hotel bookings made before February 8.

The scope of this initiative has now expanded to the world, and several major international hotel groups have responded to this initiative, including Hilton Group, Shangri-La Group, InterContinental Group, Marriott Group, Hyatt Group, etc. The global hotels of these groups will provide free cancellation policies for omni-channel hotel orders booked by Chinese tourists before 0:00 on January 24 for check-in from January 22 to February 8.