What should I do if JD.COM doesn't handle complaints?

Commissioner JD.COM can complain to the national 12315 and make false propaganda if he can't solve it. After the complaint, they can contact you and tell them that it was because the Commissioner didn't handle it properly before that they complained to the government department. JD.COM JD.COM

is a professional comprehensive online shopping mall, which sells over 4.2 million kinds of goods, including 13 categories such as household appliances, mobile phones, computers, maternal and infant, personal care, clothing, books, food and tourism.

Specific operation steps:

1. If there is a sales dispute between platform users and JD.COM Mall, it is best to complain to the staff of JD.COM Mall about the existing problems first.

2. If consumers notice that JD.COM Mall does not comply with the laws and regulations on market supervision and management, they might as well call the consumer complaint hotline with "area code +12315" on their mobile phones or log on to the website "National 12315 Platform" to complain about the problem.

3 and 12345 are public service hotlines. If residents encounter problems, they can contact the "area code +12345" hotline to complain.

4. The Ministry of Industry and Information Technology is one of the government supervision departments of JD.COM Shopping Mall. If JD.COM Shopping Mall encroaches on the legitimate rights and interests of consumers, it can try to call the "area code +12381" public service number or log in to the "minister's mailbox" of the Ministry of Industry and Information Technology of the People's Republic of China in official website to complain about related issues.

5. When it comes to Internet information services, people may wish to directly log on to the "Internet Information Service Complaint Platform" to complain about related issues.

6. If platform users want to complain about JD.COM Mall, they can complain about JD.COM Mall through the official platform of "Black Cat Complaint" and fill in the complete complaint information according to the actual situation.

The departments that accept product quality problems in China are:

Administration for Industry and Commerce, quality and technical supervision departments, consumer associations, competent departments of enterprises, commodity inspection departments and people's courts.

Legal basis:

Article 39 of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests

In case of disputes over consumers' rights and interests between consumers and business operators, they can be resolved through the following channels:

(1) settlement through consultation with business operators;

(2) requesting consumers' associations or other mediation organizations established according to law to mediate;

(3) complain to the relevant administrative department;

(4) submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

(5) bring a lawsuit to the people's court.