The basic contents of business reception etiquette. What are the basic contents of business reception etiquette?

1. Reception preparation

For foreign and out-of-town guests who come to visit, negotiate business, or attend meetings, you should first understand the train number and flight number of the other party's arrival, and arrange for the guest's identity and position A considerable number of personnel went to greet him. If for some reason the host of the corresponding status cannot go, the host who goes to greet the guest should give a polite explanation to the guest.

2. Timely reception

When the host goes to the station or airport to greet the guests, he should arrive in advance and wait for the guests. He must not be late and keep the guests waiting. When guests see someone coming to greet them, they must feel very happy. If the greeting is late, it will definitely leave a shadow on the guests' hearts. No matter how you explain it afterwards, you can't eliminate this impression of dereliction of duty and breach of trust.

3. Reception Etiquette

After receiving the guests, you should first say greetings on your hard journey, welcome to our beautiful city, welcome to our company, etc. Then introduce yourself to the other party and give it to the other party if you have a business card. Pay attention to the etiquette of giving business cards:

When you exchange business cards with elders and venerables, hand them over with both hands, lean forward slightly, and say please take care of them. When you want to get the other party's business card, you can use a requesting tone and say: If it is convenient for you, can you leave a business card for me?

As the person who receives the business card, you should read it carefully after taking it with both hands. Never put it in your pocket without looking at it, and do not throw it on the table.

4. Transportation arrangements

When welcoming guests, transportation should be prepared for the guests in advance. Do not wait until the guests arrive to prepare transportation in a hurry, which will make the guests wait for a long time. And something went wrong.

5. Schedule

The host should prepare the accommodation for the guest in advance, help the guest go through all the procedures and lead the guest into the room, and at the same time introduce the services and facilities of the residence to the guest. Hand over the event plan and schedule to the guests, and give the guests prepared maps or tourist maps, places of interest and other introduction materials.

After sending the guest to the residence, the host should not leave immediately. He should stay with the guest for a while and have a warm conversation. The content of the conversation should satisfy the guest, such as the background material of the guest's participation in the activities, local customs, Distinctive natural landscapes, special products, prices, etc. Considering that the guests are tired from the journey, the host should not stay for a long time and let the guests rest early. When breaking up, tell the guest the time, place, method, etc. of the next contact.