Do I have to pay compensation if I scratched the service fee of Ctrip’s worry-free car rental service?

When you purchase Ctrip Car Rental’s worry-free exclusive service fee, if something unfortunate happens, the liability depends on the contract between you and the car rental company. Usually, minor scratches can be resolved through negotiation, and the amount of compensation will not be too high. If the contract stipulates that you are responsible for a traffic accident during the rental period, you may still be responsible for the accident even if the vehicle is insured. Therefore, be sure to check the terms of the contract to clarify where the responsibilities lie.

Ctrip’s private guide service covers a wide range of services, such as hiking guides and 9 hours of explanation and guidance every day. Tourists can select suitable tour guides through the platform based on age, gender, price and other factors, and conduct preliminary communication with the tour guide to customize a personalized itinerary. In 2017, Ctrip cooperated with Zhuang Hongyu Studio to launch a star tourism brand, and in 2020, it launched the "Scenic Spot Cloud Tourism" activity, making a large number of scenic spot audio guide products available for free.

Ctrip’s “B2C2C” model allows individuals to share travel experiences. Through the Ctrip Consulting APP, professional travel consultants can provide customers with travel consulting and booking services, and provide consumers with efficient travel support. In short, when choosing Ctrip's services, you need to clarify the terms of service to ensure that you understand your responsibilities and rights when an accident occurs.