How does Ctrip return the high-speed rail ticket?

First of all, it is necessary to distinguish whether the high-speed rail ticket has been purchased successfully. If the purchase is unsuccessful, you can cancel the order directly and apply for a refund. If the ticket has been picked up or the departure time is less than 35 minutes, you need to bring the high-speed rail ticket and the original valid certificate, and go to the train station refund window to apply for refund before departure.

If the high-speed rail ticket has been purchased successfully and has not been picked up, you need to refund it in the following ways:

1. If you haven't picked up the ticket yet and the departure time is more than 35 minutes, you can log in to Ctrip and click on My Ctrip.

2. Click on "Train Ticket Order" to apply for refund. Refund service time is 09:00- 18:00.

Extended data:

When passengers request a refund, please arrive at the station before the departure time specified in the ticket face, refund all the fares and check the refund fee. Under special circumstances, it can be handled within 2 hours after driving with the consent of the stationmaster of the station where the ticket is purchased or the ticket collection station.

For group passengers, please leave no later than 48 hours before departure. If the original ticket was purchased in cash, the cash should be refunded when the ticket is refunded. If you use a bank card at the railway ticket window or use an online payment tool on the 12306.cn website to purchase the original ticket, the refund will be returned to the bank card or online payment tool used when purchasing the original ticket within the specified time according to the relevant regulations of the issuing bank or online payment tool.

Passengers can't refund their tickets after they start to travel. However, if you can't continue to travel due to injury, you can return the difference between the received fare and the interval fare with the passenger record issued by the train, and check the refund fee; When the passenger interval is less than the minimum mileage, it shall be calculated according to the minimum mileage; The same is true of peers.

When returning the ticket marked "OK", please change your luggage first. Tickets changed after driving are not refundable. Platform tickets are non-refundable after they are sold. When necessary, railway transport enterprises can temporarily adjust the refund method, please consult the local station or pay attention to the station announcement.

References:

Ctrip Help Center-How to get a refund?