What are the common questions in the interview of tourist guide card?

1. Due to the tourist season, there is a problem with air ticket booking, and the travel agency has to arrange for the tour group to leave the local area by overtime plane in advance. How should local tour guides coordinate at this time?

(1) Strive for the cooperation of the accompanying personnel and the team leader, explain the reasons for the change, and gain the understanding and support of tourists;

(2) explain the remedial measures;

(3) Make full use of the effective time to arrange guests to visit the main local attractions, and inform the tour group and the next tour group of the change plan at the same time;

(4) under the authorization of the travel agency, carry out the compensation work for tourists.

2. The local tour guide is leading a foreign tour group around the scenic spot, and a member suddenly finds that his passport has been lost. What should the local escort do at this time?

(1) Comfort members and ask them to carefully recall the places that may be lost and actively assist in finding them;

(2) After confirming the loss, you should report it to the travel agency as soon as possible, ask the travel agency to issue a certificate, and then the staff will cooperate with the tourists to go to the relevant departments to reissue it according to the process;

(3) The expenses shall be borne by the member.

3. What should the local tour guide do if the valuables of foreign tourists are stolen during their tour in China?

(1) After the theft is confirmed, the local escort shall immediately report the case to the public security organ, travel agency and insurance company, assist in finding clues and try to solve the case as soon as possible;

(2) If the stolen goods cannot be recovered, the local tour leader should assist the lost travel agency to issue a stolen certificate to the local public security organ so that tourists can return to China for customs inspection or claim compensation from the insurance company;

(3) Comfort the host and relieve the unpleasant mood.

A foreign tourist lost his luggage on the way to China on an international flight. What should a local tour guide do?

(1) The tour guide should know the situation in detail, help find clues and assist tourists to register with their airlines;

(2) Help tourists solve the inconvenience caused by lost luggage;

(3) If you can't find your luggage, you should prepare relevant information and procedures to help tourists claim compensation from their airlines.

A foreign tour group is about to leave a city by train. A tourist suddenly finds that his camera zoom lens is lost and can't remember where it is. The delegation will arrive in Beijing tomorrow morning and return to China that evening. What should the local tour guide do at this time?

(1) Comfort tourists, remind them of the time and place when they used the lens for the last time, and actively assist in finding it;

(2) Record the name, detailed address and telephone number of the guest in case it is found and returned to the owner;

(3) After the guest leaves the station, if it is found, it should be given to the tourists as far as possible, and the expenses incurred should be borne by the tourists themselves;

(4) If it is not found, the travel agency shall explain and apologize.