Traditional Culture Encyclopedia - Travel guide - What rights and obligations do tourists have when traveling?
What rights and obligations do tourists have when traveling?
First, the rights of tourists.
First, the right to know the truth. Tourists have the right to know the real situation of the purchased tourism products and services.
Second, refuse compulsory trading rights.
That is to say, if the travel agency fails to reach an agreement with tourists, or fails to make shopping places according to tourists' requirements, and arranges tourists to participate in other paid items, if the tour guide or tour leader of the travel agency forces or forces tourists to participate in other paid items in disguise, the tourists have the right to refuse, or they can ask the travel agency to return the goods for tourists within 30 days after the end of the trip, partially advance the return money and refund the expenses of other paid items;
Third, the right of contract transfer.
Fourth, the right to terminate the contract.
If, after the conclusion of this package tour contract, the travel agency and tourists can't leave the tour group because they don't reach the agreed number, or they can't continue to travel because of irresistible forces or inevitable events that the travel assistant of the travel agency has fulfilled the duty of reasonable care, the contract can't be continued.
Fifth, the right to claim damages.
Everyone must pay attention to traveling abroad. First of all, tourists are entitled to compensation according to law if their personal and property are damaged. For example, operators of scenic spots and accommodation rent out their canteens or photography spots to others, and at the same time operate accommodation, catering, shopping, entertainment, sightseeing, tourism, transportation and other businesses. Tourists have the right to ask scenic spots and accommodation operators to bear joint liability for the damage caused by the actual operators to tourists themselves. If the travel agency has the tourism conditions and refuses to perform the contract after being requested by the tourists, causing serious consequences such as the tourists' own damage and detention, the tourists may also ask the travel agency to pay compensation of one to three times the travel expenses.
Sixth, the right to be respected.
Seventh, the right to security.
Eighth, the right to help.
Ninth, the right to ask for assistance in returning.
Tenth, the right is the right to complain and report.
Second, tourists need to undertake five obligations at the same time.
The first point is the obligation of civilized tourism.
Second, the obligation not to harm the legitimate rights and interests of others.
The third point is the obligation to inform personal health information.
For example, when traveling, there may be some precautions in some projects, such as high blood pressure or heart disease patients can't participate. At this time, tourists should tell the travel agency.
Fourth, the obligation of security cooperation.
Fifth, abide by the entry and exit management obligations.
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