12345 What is the function of the hotline?

The functions of 12345 hotline are as follows:

First, consultation on the responsibilities, procedures, administrative examination and approval, administrative acceptance and investment of government departments and staff.

Two, opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management.

Three, labor security, medical services, education, safety and other social life needs to be solved by the government.

4. Require the government to coordinate and solve in the production, operation and development environment of enterprises.

5. Criticism and complaints against government departments and their staff.

6. Provide comprehensive information inquiry services such as transportation, weather forecast, legal consultation, tourism and catering, life service, ticket inquiry and charitable donation.

12345 citizen service hotline is based on too many citizen government service hotlines. In order to make it easier for citizens to remember, all provinces and cities in China take the service hotline to connect to 12345, and then transfer it through 12345 hotline center according to the specific situation.

Precautions for calling the public service hotline: be sure to be clear about the facts and leave your real name and effective contact information; If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units; If the complaint has entered the judicial process (the court has made a second trial or a judgment), the citizens should directly report it to the Standing Committee of the Municipal People's Congress, the Political and Legal Committee of the Municipal Party Committee or the judicial organ at the next higher level; For emergency help involving the safety of life and property, citizens should call 1 10, 1 19 directly.

Parents should strengthen the education and management of minors to prevent misdialing; For invalid calls, the agent will patiently persuade and persuade; For malicious harassing calls repeatedly made after persuasion, once verified, the public security department will investigate the responsibility according to the relevant provisions of the Law on Public Security Administration Punishment.