Traditional Culture Encyclopedia - Weather forecast - Electric power asks questions and answers.
Electric power asks questions and answers.
1. what is the specific content of the purpose of "four services"?
a: it serves the overall work of the party and the state, power generation enterprises, power customers and social development.
2. what is the meaning of "service
quality" in "one strong and three excellent"?
a: low accident rate, high reliability, standardized process, efficient service, social satisfaction and good brand image.
3. What is the service concept of State Grid Corporation?
A: Sincere service and * * development
4. What are the main social responsibilities undertaken by State Grid Corporation of China?
A: The company's shared responsibilities to all sectors of society include scientific development, safe power supply, excellent management, scientific and technological innovation, and communication. At the same time, it is responsible for quality service to users, employee development to employees, cooperation to partners, and environmental protection and conservation. As a legal person member of society, assume corporate citizenship responsibilities; As an important force in building a new socialist countryside, it undertakes the responsibility of serving agriculture, countryside and farmers, establishes a global vision in the era of deepening economic globalization, uses global resources to develop companies, and enhances the ability of enterprises to fulfill their social responsibilities.
5. What are the service customers of State Grid Corporation and your company?
a: customers who are directly supplied with power by our bureau (including rural power) include industrial customers, residential customers, enterprises and institutions, rural customers and commercial customers.
6. what is the theme of the year of excellent service of state grid corporation of China?
A: Harmonious power, serving the society
7. What are the "ten inaccuracies" in employee service of State Grid Corporation?
a: 1. it is not allowed to cut off power or delay power transmission without reason in violation of regulations.
2. It is not allowed to charge items independently or change the charging standard without authorization.
3. It is not allowed to designate design, construction and supply units for customers.
4. It is forbidden to pass the buck by complaining or consulting customers.
5. Do not use electricity for personal gain for relatives and friends.
6. Don't reveal the business secrets of customers.
7. You are not allowed to accept gifts, cash gifts or securities from customers.
8. banquets, tours and entertainment activities organized by customers are not allowed.
9. No drinking during working hours.
1. Don't take advantage of your work to seek other illegitimate interests.
8. what are the "ten measures" of the "three public" dispatching of state grid corporation?
a: 1. adhere to open, fair and just dispatching according to law to ensure the safe and stable operation of the power system.
2. Abide by the Regulation on Electric Power Supervision and report the dispatching work of "Three Publics" to the relevant electric power regulatory agencies every quarter.
3. promulgate the "regulations on the management of the" three public "dispatching work of state grid corporation" to standardize the "three public" dispatching management.
4. Strictly implement the power purchase and sale contract and grid-connected dispatching agreement, and arrange the operation mode scientifically and reasonably.
5. standardize the content, form and cycle of dispatching information release, and update the website information on the 1th of each month.
6. Establish an inquiry and reply system, and make an inquiry about grid-connected power plants within 1 working days.
7. Improve the contact system between network factories and hold joint meetings between network factories at least twice a year.
8. hire "three public" dispatching supervisors and establish an external supervision mechanism.
9. establish a responsibility system, strictly supervise and inspect, and take the "three public" dispatching as an important content of evaluating the work of dispatching institutions.
1. Strictly observe the work discipline of "three publics" and strictly implement the Regulations on "Five Prohibitions" for the Staff of Power Dispatching Institutions of State Grid Corporation.
9. What is the development strategy of rural power of State Grid Corporation of China?
a: the rural power development strategy of state grid corporation is "new countryside, new power and new service".
1. what is the power supply quality standard stipulated by the state?
Answer: Article 53 of the power supply business rules stipulates that the allowable deviation of power supply frequency is:
1. If the installed capacity of the power grid is 3 million kilowatts or more, it is .2 Hz;
2. if the installed capacity of the power grid is below 3 million kilowatts, it is .5 Hz.
under abnormal conditions of power system, the allowable deviation of power supply frequency should not exceed 1. Hz.
Article 54 stipulates that under the normal condition of the power system, the allowable deviation of the power supply voltage provided by the power supply enterprise to the user's power receiving end is:
1. If the power is supplied at a voltage of 35 kV or above, the sum of the absolute values of the positive and negative deviations of the voltage shall not exceed 1% of the rated value;
7% of the rated value for 3-phase power supply of 2, 1 kV and below;
3, 22v single-phase power supply,+7% and-1% of rated value.
under abnormal conditions of the power system, the maximum allowable deviation of the voltage at the receiving end of the user should not exceed 1% of the rated value.
11. what is the service content of safe electricity consumption for customers?
a: "provide business guidance and technical services for customers to use electricity safely, and perform the duties of electricity inspection".
12. What are the "four principles" in the management of business expansion and newspaper installation?
a: it's convenient, efficient, three-no-designation and open
13. What are the specific contents of the "three-no-designation" for business expansion?
a: design units, construction units and equipment and materials suppliers are not allowed to be designated for the design, equipment orders and construction of customers' power receiving projects.
14. what is the time limit for answering the power supply plan?
a: from the date of acceptance, it will take no more than 3 working days for resident customers, 7 working days for low-voltage power customers, 15 working days for high-voltage single power supply and 3 working days for high-voltage dual power supply.
15. what are the principles for signing a power supply contract?
a: according to the relevant laws and regulations and the principle of equal consultation, sign a power supply contract with the customer before the formal power connection.
16. What terms should be included in a power supply contract?
answer: power supply mode, power supply quality and power supply time
power consumption capacity and address, power consumption nature
measurement mode and electricity price and electricity fee settlement mode
division of maintenance responsibility of power supply and consumption facilities
validity period of the contract
liability for breach of contract
other terms agreed by both parties
17.
a: temporary power supply can be provided for non-permanent electricity consumption such as infrastructure sites, farmland water conservancy and municipal construction. The term of temporary electricity use shall generally not exceed six months except with the permission of the power supply enterprise. If the extension or permanent formal electricity use procedures are not handled within the time limit, the power supply enterprise shall terminate the power supply.
users who use temporary power supply shall not transfer power supply to other users, and power supply enterprises shall not accept the change of power consumption. If it is necessary to change to formal electricity consumption, it should be handled according to the newly installed electricity consumption. When emergency power supply is needed for emergency rescue and disaster relief, power supply enterprises should quickly organize forces to set up temporary power supply. The engineering costs required for the erection of temporary power supply and the electricity charges payable shall be allocated from the disaster relief funds by the relevant departments of the local people's governments.
18. What should I pay attention to when reading meters on site?
a: 1. it is not allowed to estimate and copy;
2. read the meter according to the arranged order, so as to avoid missing, wrong or serial copying;
3. Carry out routine inspection on the electric energy metering device, including:
(1) appearance inspection such as seal;
(2) whether there is pressure loss or flow loss.
4. Carefully check the customer's address, account name and meter number;
5. Copy the meter code, maximum demand and pressure loss record correctly. For the electric energy meter with the function of automatically freezing electricity, the frozen electricity data should also be copied;
(1) according to the number of meters, all meters are copied, and the first digit is zero, which is filled with "", and there is no vacancy;
(2) For customers who charge basic electricity by capacity, the maximum demand must be copied;
(3) when transcribing the maximum demand, it is necessary to transcribe the total demand and the maximum demand in each period, and confirm it in the way agreed by both parties. When transcribing the time-sharing watt-hour meter, the table code of each time period should be copied correctly;
(4) When reading the meter with the meter reading book and copying the meter code, the upper and lower digits must be aligned;
(5) For the automatic meter reading system, a special person shall be responsible for the maintenance and management of the system, and the meter reading data shall be fully backed up regularly (including new and abnormal data). According to the arrangement of meter reading day, complete the daily automatic meter reading and transcription of copied data (transcribe copied data into marketing information system).
6. If the customer's electricity consumption or maximum demand suddenly increases or decreases, it is necessary to go to the site to understand the situation to prevent the electricity consumption and maximum demand from being miscalculated due to misreading.
19. What are the principles for determining the date of meter reading?
Answer: The date of meter reading is determined according to the following principles:
1. The meter reading power after 25th of each month shall not be less than 7% of the monthly electricity sales, among which the meter reading power at 24: at the end of the month shall not be less than 35% of the monthly electricity sales;
2. according to the number of customers, customer electricity consumption and customer distribution within the business area, determine the customer meter reading example date.
after the date of meter reading is determined, the customer should be informed years ago, and the meter reading should be strictly in accordance with the date of meter reading.
2. What are the requirements for the quality of meter reading?
a: 1. it is not allowed to estimate and copy;
2. read the meter according to the arranged order, so as to avoid missing, wrong or serial copying;
21. Ask if there is any electricity bill owed, and what is the reason?
A: The arrears are mainly from retail residents, property management companies and party and government organs, among which the arrears of retail residents are monthly arrears, mainly because some customers who go out to work and are bothered to pay monthly fees have not formed a good habit of paying fees, and they need to be reminded by toll collectors many times to pay fees; Second, the property management company that has not carried out the renovation of the household table owes money, and the residents report that they have paid the fee, while the property management says that they have not paid the fee. At the same time, they think that the internal loss is large and they want to carry out the renovation, but the residents and the property management company are unwilling to bear the renovation cost. The contradiction between the two greatly affects the electricity fee recovery. Third, the centralized financial management unit paid by the accounting administration bureau, the municipal finance did not allocate funds in time, so that the electricity bill of the month could not be put in place in time.
22. Why do you allocate electricity fees in installments for some customers?
a: the purpose of allocating electricity charges by stages to key and difficult households and large power customers is to improve the environment of electricity charges, enhance the means of electricity charges and reduce the risk of electricity charges recovery.
23. What behaviors belong to stealing electricity?
A: The acts of stealing electricity include:
(1) wiring electricity without authorization on the power supply facilities of power supply enterprises;
(2) electricity consumption of metering devices bypassing power supply enterprises;
(3) forging or opening the seal of electricity consumption metering devices sealed by legal or authorized metering and verification institutions;
(4) intentionally damaging the electricity metering device of the power supply enterprise;
(5) Deliberately making the metering devices of power supply enterprises inaccurate or invalid;
(6) stealing electricity by other methods.
24. what behaviors should be avoided in the process of arrears of electricity and investigation of electricity theft?
a: blind power failure without finding out the situation, wrong power failure; Avoid personal privacy in the investigation of theft, and avoid disorderly handling without finding out the facts.
25. if the customer is in arrears and needs to cut off power according to law, how many days in advance should the notice of power cut be delivered to the customer?
a: the customer will be notified 7 days in advance of the overdue power outage.
26. What are the procedures for power supply enterprises to stop supplying power to customers?
a: 1. the user, reason and time of power outage should be reported to the person in charge of the unit for approval. The approval authority and procedures shall be formulated by the provincial power grid operating enterprises;
2. within three to seven days before the power outage, the power outage notice shall be delivered to users, and the power outage notice of important users shall be submitted to the power management department at the same level;
3. notify the user of the power outage time 3 minutes before the power outage, and then the power outage can be implemented at the time specified in the notice.
27. what is the time limit for the power supply emergency repair personnel to reach the fault site? A: The time for power supply emergency repair personnel to arrive at the scene is generally: 45 minutes in the urban area; 9 minutes in rural areas; 2 hours in special remote areas.
28. what are the specifications for power supply emergency repair service?
a: 1. provide 24-hour power failure repair service, and respond quickly and effectively to power repair requests;
2. Speed up the emergency repair and shorten the time for troubleshooting. Conditional areas should be equipped with generator cars for temporary power supply;
3. After receiving the call for repair, the time limit for the emergency repair personnel to arrive at the fault site is 45 minutes in urban areas, 9 minutes in rural areas and 2 hours in remote areas, which shall be reasonably determined according to the actual situation in special remote areas;
4. If there are many failures due to special reasons such as weather, which can't be handled at the site within the specified time, you should explain them to the customer and try to arrange emergency repair as soon as possible.
29. What is the specific content of "three publicity" in power supply business premises?
a: the electricity price, charging standards and service procedures of the power supply business premises are disclosed.
3. what is the specific content of "four households" in rural power management?
a: four households means "sales to households, meter reading to households, charge to households and service to households".
31. What are the six necessary options for VI logo promotion in power supply business hall?
a: business hall lintel, business hall nameplate, business hours board, business hall background board, anti-collision strip, 95598 double-sided small light box.
32. what are the time limits for business processing in the power supply business hall?
a: generally speaking, it takes no more than 5 minutes to handle the charging business for resident customers, and it takes no more than 2 minutes to handle the electricity business for customers.
33. Q 95598 What are the service contents of the customer service hotline?
a: (1) "95598" customer service hotline: power outage information announcement, power failure repair, service quality complaint, electricity information inquiry, consultation, business acceptance, etc.
(2) "95598" customer service webpage (website): power outage information announcement, electricity consumption information inquiry, business handling information inquiry, electricity supply and consumption policies and regulations inquiry, service quality complaint, etc.
(3) 24-hour uninterrupted service.
34. what are the service requirements for 95598 agents to answer the phone?
a: (1) always keep the phone open, answer it within 4 rings, and apologize if it rings more than 4 times. Greet first when answering, and then report the name and work number of the unit;
(2) when answering the phone, you should be kind in language, sincere in tone, clear in speech, moderate in speech speed, calm in tone and concise. We should say "yes" and "yes" at any time according to the actual situation to show that we are listening attentively, and we should pay attention to repetition and confirmation of important contents. At the end of the call, you must wait for the customer to hang up before hanging up. Do not hang up forcibly.
(3) When accepting customers' inquiries, we should be patient and meticulous, and try to use uncommon electric power terminology as little as possible, so as not to affect the communication effect with customers. If you can't reply immediately, you should apologize to the customer and leave your contact number. After studying or asking the leader, you should reply as soon as possible. When the customer's consultation or complaint is unclear, guide or prompt the customer with polite and thoughtful language, and don't interrupt the guest's words at will.
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