Bad weather caused the train to be delayed or stopped. You should know how to refund and change your ticket.

Most of the reasons why the train stopped were because the train tracks were blocked and the train could not move. Under normal circumstances, the train can't run because of heavy rain or snowstorm.

When the train stops, you should first ask the staff of the local railway station which section it is. If it's not the problem in the middle of your destination, change to other trains on the same day as soon as possible.

Change: If the change is due to the train, you can only change the train on the same day, and the change time is 20 minutes before the departure. If you need to transfer to the nearest train, be sure to pay attention to the nearest departure time.

Temporary ticket change: If a train has a large number of changes, the temporary ticket change at the railway station will be handled directly in the waiting room. At this time, you should listen to the waiting radio or ask the staff in the waiting room in time. Generally, when waiting, try to wait near your door. In this way, you can receive the change information in time.

Refund: If there are no trains that can be changed on that day, a refund is required at this time. There is no handling fee for refunding tickets. Please check the route you can change with your mobile phone in time. If you don't go to the refund window in time, you can refund the ticket. This sheep can save a lot of time.

Re-buy tickets: If there are no trains that day and you want to travel, but there are trains that leave on your way, try to buy the trains that leave your station the next day to prevent the continuous bad weather from affecting the smooth arrival of passing vehicles. If there is no first bus, you'd better buy the earliest ticket the next morning.

Accommodation arrangement: If you can't travel that day and need accommodation, you'd better make a reservation by mobile phone as soon as possible, so that you can know whether there is a room in the hotel, save yourself time and find a nearby hotel. The national chain hotels are easy to find and the safety factor is guaranteed.

It is recommended to use a credit card to travel: generally, it is best not to carry a lot of cash when going out for a long time to reduce the amount of unexpected losses. Under normal circumstances, it is very convenient to pay for refund, re-purchase of tickets, accommodation and other expenses. On the mobile phone, this is not only quick but also can reduce the use of cash.