General manager's work summary

The work summary of the general manager of an enterprise is a written material for reviewing and analyzing the study, work and life of a period, a year and a stage. Can give people the motivation to work hard. The following is a summary of the work of an enterprise general manager.

Summary of General Manager's Work 1 In a blink of an eye, _ _ has become history, but we still remember the fierce competition last year. Although the weather is not particularly cold, the recruitment banners flying all over the street are enough to make people realize that the valve industry will be another big market of _ _, and the competition will be more intense. Marketing directors, sales managers, regional managers, and hundreds of enterprises, large and small, are all vying for talents and markets. Everyone has really felt the cruelty of the market and can only sit still. Summary is to foster strengths and avoid weaknesses in the coming year and have a comprehensive understanding of yourself.

I. Completion of tasks

The actual sales volume this year is 50 million, including one workshop with _ _ million ball valves,120,000 butterfly valves and180,000 others, which basically reached the target set at the beginning of the year.

Compared with last year, the number of conventional ball valves decreased, the eccentric hemisphere increased rapidly, and the forged steel ball valves increased slightly. However, the sales volume of butterfly valves is not ideal (planned150,000 or so), the sales volume of large-diameter butterfly valves (dn 1000 or more) is very small, and the soft sealing butterfly valves have a slight increase.

Generally speaking, the sales volume is normal, and the main engine factory grows rapidly, but the growth of the company's own products is not ideal, and the growth of the "Shuangda" brand is not ideal.

Second, customers report more situations.

For our production and sales-oriented enterprises, quality and service are our life. If these two aspects are not done well, the development and growth of enterprises is an armchair strategist.

1. Quality status: unstable quality, many returns. Such as _ _ customer's ball valve and _ _ customer's butterfly valve, quality problems occur one after another, and customers complain a lot.

2. Not paying enough attention to details, such as large welding scar, uneven surface, incorrect paint color, and handwheel falling off during delivery. Although it is a small problem, it affects the quality of the whole product and gives customers a bad impression.

3, delivery is not timely: inaccurate production cycle planning, improper production scheduling often leads to delay in delivery, but also human factors caused by the owner.

4. Freight: Customers complain a lot about freight, especially old customers, such as _ _, _ _, _ _, etc., all say that it is more expensive than others. The same goods and the same means of transportation, the price today is different from yesterday.

5. Technical support problems: customers' questions are not answered or ambiguous, which leads to customers' complaints and misunderstanding of the company. _ _ _ _ and others have mentioned such a problem. It's not a big problem, but it is not in harmony with the company's tenet of "customer first" and "customer is God".

6. Quotation: Because the internal price system of the company is not complete, different customer grades can't be reflected, and old customers and big customers can't appreciate the company's care and preferential treatment.

Third, the problems in sales.

After nearly two years of running-in, the sales department has merged into a lean, United and progressive team. Teamwork and cooperation, smooth communication and harmonious coexistence; Sales staff have mastered certain sales skills and strengthened the idea of serving customers; Skilled in business, able to stand alone, good at summing up problems in work and finding reasonable solutions. _ _ _ has done a particularly good job in this regard. The cooperation between relevant departments is getting smoother and smoother, and they can also understand and support each other. The good aspects need to be carried forward, but there are also many problems.

1, employees' work enthusiasm is not high, and their autonomy is not strong. Talking at work, watching movies and playing games happen from time to time. The reasons are as follows: first, the system supervision is weak; Secondly, salespeople have low salaries and feel that they have done a lot, but compared with other departments, their salaries are low, which leads to psychological imbalance.

2. The awareness of organizational discipline is weak, and the phenomenon of being late for work and leaving early often occurs. This situation exists in all departments of the company, and the company should have a suitable attendance system. When a bad phenomenon occurs, not only the department leaders should take charge, but also the company leaders should come forward to stop it.

3. The concept of delivery personnel: delivery personnel only regard delivery as a simple task, thinking that the goods will leave the factory, and there is no concept of serving customers. In fact, the care in details can make customers feel the service and sincerity of the company, such as the packaging and clear marking of goods, inform customers of the weight and arrival time of goods in time, and reduce the transportation cost for customers as much as possible.

Summary of General Manager's Work: On October, 20xx, I was appointed as General Manager of xx Company by the Board of Directors of xx Group Holdings Limited. In the past two months, with the full support of the board of directors of the group and the subsidiaries of the company, all the work has progressed smoothly. Through the joint efforts of all members of the company, gratifying achievements have been made in enterprise management, bidding, project management, cultural construction and stable development, and the comprehensive strength of the enterprise has been enhanced and its social reputation has been improved. Looking back on the work in the past half month, there are mainly the following aspects:

I. Organizational construction

Set up a department and define the responsibilities of departments and personnel: marketing director, operation director and financial director. As there are only four people in our team, we are short of the post of CEO, so the post of CEO is temporarily held by me and CFO * *, and the job of CEO is temporarily completed by me and CFO Huang Huijuan.

Second, cultural construction.

Pay attention to the construction of corporate culture, and extract xx's culture of "win-win progress and passionate innovation", which not only emphasizes the relationship with the group but also highlights the characteristics of the company's media nature. Adhering to the business philosophy of "Honesty is based on society, service creates the future", adhering to the corporate mission of "excellent service and happy life", insisting on customer-centered and advocating "enthusiasm, intimacy, peace of mind, peace of mind and happiness", Five-heart service has achieved good results through continuous marketing innovation and positive enterprising, and has been recognized and encouraged by all walks of life.

Third, team building.

Build a big team of xx by organizing a series of activities: organize xx executives to attend Moore development training in Nan 'an to cultivate the unity and cooperation ability of xx team; Organize senior executives to participate in professional quality and business etiquette training to improve their professional accomplishment; Organize senior executives to participate in the course of "Corporate Culture: Let Enterprises Live", so that senior executives can more clearly identify with corporate culture. At the same time, in the process of carrying out various activities, I noticed that different opportunities were created for different colleagues to express themselves and exercise themselves.

Fourth, performance building.

In just half a month, due to the cooperation of the team, the performance has achieved remarkable results. First of all, xx has signed cooperation agreements with xx do Co., Ltd., xx Auto Club Co., Ltd. and xx Auto Sales & Service Co., Ltd., and is solely responsible for advertising and other publicity of the wholly-owned subsidiaries of xx Holding Group. Secondly, xx signed a cooperation agreement with Xiamen xx Automobile Sales Co., Ltd. on the related reports and publicity of xx automobile's founding anniversary, and undertook the business within the group; Finally, the media signed a cooperation agreement with Shanghai International Hotel to realize the first cooperation with the entity company; At the same time, as of press time, xx is negotiating with several companies such as Xiamen Baixiang Hotel Hengpin Tea House.

The success of xx can not be separated from the support of group directors and the cooperation of company members. However, xx has only been established for half a month, and the obvious problem is obvious. Cain's problem still exists. I will work with my team to create a better situation and achieve better results.

General Manager's Work Summary 3 With the correct leadership and strong support of the company's leaders, Zhong Xing Wood Industry Co., Ltd. is facing the increasingly fierce market competition situation, striving for development, grasping implementation and grasping implementation. All employees of the company worked hard together, and all the tasks assigned by the company at the beginning of the year were well completed. This year's work is summarized as follows.

I. Completion of various economic indicators

1. sales: the annual sales reached 23.347 million yuan, an increase of1.60 million yuan compared with the planned 21.747 million yuan, with an increase of 8%, of which the sales in foreign markets reached1.906 million yuan, which was/.

2. Profit: The annual profit was 6.5438+0.80 million yuan, 320,000 yuan more than the planned 6.5438+0.48 million yuan, of which 460,000 yuan was realized for other cities.

3. Profit index analysis: The sales price fluctuates frequently with the market, and the price of raw materials rises. * * The average annual timber price increased by 65,438+020.5 yuan compared with the same period of last year, and the annual consumption was 6,504 cubic meters, and the cost increased by 565,438+00,000 yuan, which affected the profit growth.

Second, increase sales efforts and strive to expand the market.

At the beginning of the year, the work plan and detailed indicators for * * years were formulated, which strengthened the service consciousness of sales staff in business work, provided humanized service for customers, appointed special personnel to serve old customers and developed new markets, and achieved good results.

(1) Inland market

On the premise of ensuring quality, providing more humanized services to customers can obviously improve customer satisfaction, enhance customer loyalty and lay a good foundation for the stable development of enterprises.

(1) has stabilized small and medium-sized customers such as institutions and enterprises with high quality and low price and excellent service.

(2) Continue to take the road of joint venture and make use of our scale advantage to process boards for other small timber factories to achieve mutual benefit.

(3) Actively explore the market, develop six mechanical coke enterprises in this county as new users, and expand the sales scope.

Non-local market

Zhong Xing Wood Company has made further progress in the development of the outbound market, the market demand has increased, and the newly launched series of new products have been successful.