Summary of personal annual work of toll collectors

The busy and substantial work has come to an end. During this period, our working ability and experience have been improved. It's time to sum up our past achievements in the work summary. The following is a summary of the personal annual work of toll collectors that I have compiled for you. I hope you like it!

Personal annual work summary of toll collector 1

The intense and fulfilling 20 years are coming to an end. This year, I studied and worked with everyone. We have established sincere friendship with each other, honed our working ability in practice and greatly improved my professional level. Of course, this is inseparable from the help of superiors and everyone's support. Thank you very much!

Over the past year, under the leadership of the bureau and station, guided by the important idea of creating a harmonious highway, I have continuously enhanced my charging ability around civilized charging, courteous service, seeking truth and being pragmatic, and pioneering and innovative. For my station to complete the annual collection task and promote the sustained, rapid and healthy development of the charging work, I have made my due contribution. Over the past year, I have been strict with myself ideologically, diligent in my work, hard and simple in my work style, and pragmatic in my work, and have successfully completed various tasks arranged by leaders and teams. Dedicated to the cause of charging and working hard, the main situation is now reported as follows:

I. Ideological work

As the saying goes, "It's never too old to learn". I have been strict with myself in all aspects and strive to improve myself in order to adapt to the situation of social development more quickly. Through reading, I have the courage to dissect myself, dissect myself, face myself squarely and improve my quality. First of all, ideologically, actively strengthen the study of political theory knowledge, and at the same time strengthen the understanding of external current affairs. Through studying, I can improve my political sensitivity and discernment, stand firm and keep my faith, so that I can always keep a clear head in the face of big and big issues. The second is to implement it in action. Theory comes from practice and is higher than practice. In the past year, I studied my own work, paid attention to strengthening the understanding and mastery of theoretical knowledge, promoted the perfection of my knowledge structure and knowledge system, and further strengthened my professional knowledge.

Second, the work situation

I strictly abide by the rules and regulations of the station and adhere to the provisions of the levy. Conscientiously implement the working principle of "no job leakage, no exemption from inspection in recruitment", never be late for work, never leave early, take the initiative to ask for leave when something happens, respect leaders, unite colleagues, provide smiling service for drivers and passengers during the charging process, take the initiative to solve problems for drivers and passengers, abide by service standards, strictly abide by the content, closely combine charging work with civilized service, and establish a good charging image in society. Usually, I manage my family diligently, work hard and complain, treat others sincerely, have harmonious interpersonal relationships, and never make unprincipled disputes. I always regulate my words and deeds with the requirements of a toll collector, and constantly cultivate my comprehensive quality and ability.

Three. Existing problems and plans

Although after some efforts, my business level has improved a lot, but it needs to be further improved. In my future work, I will strengthen theoretical and professional study and constantly improve my professional level. In the future, under the leadership of the station leaders and teams, I will work harder to make by going up one flight of stairs work.

In the past 20 years, I have made some achievements in charging, but we know that these achievements are the result of the care and support of superior leaders and the cooperation and assistance of comrades. However, there are still some problems in my work: my personal ability needs to be further strengthened in terms of civilized charging, thoughtful service and millions of errors, which requires me to practice and think constantly, improve and strengthen, innovate and understand in my future work. In the future work, I will redouble my efforts to learn all kinds of business knowledge, give full play to my special skills, make more contributions to the station, resolutely obey the instructions and arrangements of the leaders, conscientiously do my job well, do a better job, and make the future of Tunliu toll station more brilliant!

Summary of personal annual work of toll collectors II

I am a toll collector at the expressway, and my daily work is from simple and dull to boring and monotonous. When I was working in Shenzhen last year, my daily work was as boring as that of the toll collector. But after a monotonous period of time, I became interested in it, met new people and communicated with different people all the time. This is a good thing.

To outsiders, expressway toll collectors have satisfactory jobs, good working conditions and decent scenery, which are enviable and fascinating. As everyone knows, they also have their own hardships and difficulties. The toll station implements semi-military management, with strong organizational discipline and little freedom during work. They can't leave the toll booth at will, nor can they work overtime to go to the toilet. Furthermore, the toll booth is a service window and a window to show the good professional image of expressway people.

The toll collector repeats civilized expressions day after day and is busy collecting fees and issuing cards. Breathing "a lot" of automobile exhaust every day, smiling at all kinds of vehicles, welcoming drivers and passengers from south to north. Live by singing "Hello", "Goodbye" and "How much you charge, how much you change" every day, and ask for quality and civilized service, singing, paying for singing, civilized language and smiling service!

Most of the toll collectors who work in expressway toll station are far away from their family and friends, and there are even lingering lovers who are far apart and lovesick. Especially the feeling of homesickness and homesickness, soaked in the skin and bone marrow. You know, there is no legal holiday at the toll station, even on the first day of the New Year's Day, but we can all tolerate it. We regard the station as our home and our colleagues as our brothers and sisters, and we can talk to our brothers and sisters when we have difficulties. Support and help each other at work, care for each other in life, and report to the station leader for help when encountering difficulties. In this warm and caring family, we are like a family.

Summary of personal annual work of toll collectors 3

Over the past year, I am keen on my work, strict with myself, stick to my post, and always maintain the attitude of "modesty", "caution" and "self-discipline". With the care and training of the leaders and the help and support of my colleagues, I have been studying hard, making positive progress, striving to improve myself, working hard, finishing my tasks seriously and performing my duties well. I have performed well in all aspects and have been affirmed by the leaders and the masses.

First, prejudge. Know the treatment of beds and special cases (pesticides, alcohol, drugs, food poisoning) in each department in advance, coordinate the division of emergency patients, and ensure that patients get timely and effective treatment;

Second, the rigor of things. Carefully check the accounts and amounts handed over, and be responsible for colleagues and yourself; Check the information twice and save it when going through the hospitalization procedures; Carefully confirm the name and dosage of the drug when drawing the price in the day shift; When going through the discharge formalities, explain the single deposit, single disease price limit and maternity insurance separately, so that patients can understand and spend money with confidence;

Third, ex post affinity. Smile service, treat patients with questions as friends. Solve the location problems of B-ultrasound room, ct room, laboratory, electrocardiogram room, cooperative medical room and radiology department; If you need to change your name or re-extract the invoice, please let us know the clear procedure. Looking back on my work in the past year, I have made progress in thought, study and work, but I also know that people are aware of their own shortcomings.

1, lack of courage. Patients who encounter drunkenness and trouble are still timid, so they need to strengthen physical exercise and psychological experience, strive to be calm, advance and retreat, and treat people with indifference;

2, the work experience is still shallow. When the medical record card is confused, the initial diagnosis is made according to the patient's oral judgment, and the registration is inaccurate; Only the names and doses of some common tablets and anesthetics are clear, and the medical knowledge is narrow; Part of the process of hospital departments is unclear, and patients can't answer immediately, so they can only be told to ask in the corresponding departments. It is worth mentioning that friends with blood donation cards, if their family members use blood in the hospital, can go to the blood donation office with blood donation cards, hospitalization invoices and invoice lists on normal working days to reimburse the blood use expenses separately. This is what I gradually learned in my daily work, but there are many other places I don't know;

3, take the initiative to report to the leadership at work, ask for instructions, relatively little advice and work to the leadership, some discharged from hospital recall, re-invoicing, single disease payment, can completely judge the settlement by themselves.

Summary of personal annual work of toll collectors 4

The glorious _ _ year will soon pass, and the achievements and achievements made in _ _ year will be carried forward in _ _ year, carrying forward our spirit of being brave in difficulties and dedication, and creating a more glorious _ _ year, and working hard! Summarize the advantages and disadvantages of _ _, and plan the working ideas and trends of _ _.

As a toll collector, we should first practice the charging business skillfully and make contributions to the charging cause. As a qualified toll collector, we should not only master professional skills, but also keep in mind the duties of toll collectors, abide by the company's rules and regulations, and strive to build a more convenient expressway and a satisfactory expressway.

I just joined the charging system this year, and my knowledge and understanding are not comprehensive. After going to work, training and internship, I have a great understanding of the charging work. Charging is a very boring job, but since you come to this job, you must do a good job of charging. We must make special efforts, be tolerant and dedicated to show our brilliance to expressway.

First, clearly understand the current situation, attach great importance to it ideologically, and actively make preparations. In the current task situation, participate in the evaluation of charging experts and service stars, and strive for station, class and personal honor. We will certainly shine in our posts and break out of our own world.

Second, we attach great importance to the identification of this research organization. Everyone should sign up quickly and form good habits. Actively prepare, practice the business more refined and stronger, do your duty, and strive to achieve the goal.

1, practice excellent charging skills, strive to be excellent toll collectors, strengthen the collective sense of honor of personnel, and take the concept of standing at home.

2. Do your duty and strive to overcome the cold. Although the environment and climate here are cold, we should overcome difficulties, do our duty, do our best and work hard.

3, based on their posts, strive for first-class results based on their posts, strive for first-class results, ensure the normal operation of the unit, integrate into this big family, and build a harmonious working environment. In order to achieve proud results, we must complete various tasks with strict requirements and high standards.

Personally, I think that in a collective, we should not only be proficient in business, but also have rules and regulations and develop a style of work. Discipline can guarantee the cohesion of a group and is the weather vane for completing various tasks.

First, prevent loose and scattered, and strictly cultivate to ensure the normalization and normalization of the charging order.

1. Looseness does great harm to individuals and groups.

2. Affect the completion of the current major tasks of the team and the collective.

3. It damages the good image of the toll collector.

4, endanger personal growth and progress.

Second, consciously stick to your thoughts, stick to your own style, do your own thing, record the special situation of your post, abide by safety regulations, and strive to add luster to your charging life.

1, re-recognize, eliminate interference, achieve ideological stability, unify understanding, and obey orders.

2, formal discipline, strict discipline, strict and meticulous requirements during work.

3. Work with peace of mind, make more contributions, have passion and shine, and the shortcomings will be overcome. Strive to build a more prosperous expressway!

Three, from work to now, I summed up the following points for myself, and I will try to do the following:

1. Keep your heart small, your hands fast and your eyes bright.

2. Adjust the mentality and face "everything" with a normal heart.

3. Don't bring emotions to work, which will affect your normal work and normal play.

4. Do a good job, be more skilled in business, and take care of dormitory facilities and toll station equipment.

5. Record the gains and losses in the work, and be good at summing up and learning lessons.

6. Realize that your work skills can meet the standards, only better, no best.

7. Be strict with yourself at work, be responsible for yourself and the unit.

8, guard against arrogance and rashness, work hard, don't be ashamed to ask questions, study hard, and constantly improve their ideological awareness and their cultural level.

9, obey orders, obey the command, and resolutely complete the task.

Four, the above is my way to correct my own requirements and shortcomings, and work hard for tomorrow's dream in _ _.

_ _ year is a year to test us, but also a year of harvest. In the new year, we should have a new look and a new plan.

1, care about the construction in the station, cherish the collective honor and actively assist in all work.

2. When making mistakes, accept criticism sincerely, dare to admit and resolutely correct them.

3. Don't talk back to your face, talk behind your back and engage in extreme democratization.

4. When going out, you must ask for leave according to the level, return to the team on time to terminate your leave, and pay attention to safety when going out.

The above is my year-end summary. If there are any mistakes, please criticize and correct them. I will correct it in time, learn lessons, make contributions to building a harmonious, safe and civilized toll station, and strive for greater achievements.

Summary of personal annual work of toll collector 5

How time flies! 20__ years will be over in the blink of an eye. Looking back on one year's work, it was boring, but it was a lot of fun. I always treat my work as an excellent toll collector, diligent, earnest and enterprising, and make my due contribution to CCCC Yonghou Expressway. This year's work is summarized as follows:

First, in terms of ideology,

In the spirit of "don't work hard today, try to find a job tomorrow", I successfully completed all the tasks assigned by my superiors.

At the same time, with the care, support and help of the station leaders and colleagues, we will constantly improve ourselves, be strict with ourselves in all aspects, be diligent and dedicated, be honest and enterprising, and defend the honor of China Communications with practical actions.

Second, in learning,

I constantly strengthen the study of laws and regulations, safe production and charging business, and conduct a thorough inspection at the end of each month. If I fail the exam, I will consolidate my study again, make full preparations for the next exam, and strive to be a good employee with good business skills and strong legal and safety awareness.

Third, in terms of fee-based card issuance,

I always remind myself to collect every sum of money and issue every card to minimize unnecessary mistakes.

According to preliminary statistics, by the end of, I * * * issued pass cards 1 piece, of which 2 license plates did not match; * * * Take back the pass card and collect the RMB toll, without error. Although it is awarded the title of "double hundred billion error-free technical experts" every year, there are still mistakes in issuing cards, and we should not be proud of winning the title of "one million yuan error-free". I will make further efforts on the basis of the original, so as to make the card issuance error-free.

Fourth, in terms of work discipline,

I strictly abide by the rules and regulations in the station, do my job well, and can fully perform the eight forbidden and fifteen forbidden contents of charge order management, so I don't pay attention to Monday to Friday, Saturday and Sunday in the station area? And when you go to work, you can keep your clothes clean and tidy, with complete signs, wear a hat when you enter and leave the booth, keep your desktop clean and tidy when you enter the toll booth, lock the door in time, report any problems in time, and ensure the smooth driveway.

Fifth, in terms of civilized service,

There is a saying that the management of distribution fee is better than the construction of windows. What does this mean? Does it mean smile service? ; Yes, we should show eight teeth and serve with a smile when dealing with drivers and passengers passing by! In my toll collection work, every driver and passenger will cooperate with a welcome gesture and smile when treating every car in the past, and patiently answer questions raised by drivers and passengers, which can solve problems for drivers and passengers; When the road is closed or in rainy and foggy weather, you can explain it to the driver well to avoid unnecessary complaints.

I remember one night shift, when I was on duty outside at night, a container truck with Northeast license plate suddenly jumped up when passing the weighing platform, so I stopped it in time to let him weigh again. As a result, the driver refused and said, "What are you? Expressway is owned by your family. Why did I jump? " Is it in your way? Mind your own business "I was so angry that I really wanted to have a good fight with him." Later, considering the appeal service I have been advocating, that's it. One more thing is better than one less thing. In order not to be complained by the driver, I had to swallow my pride and let him off without saying anything. In our business, that's it. It will be a little unpleasant. The most important thing is to do a good job. This example is a negative example. What you did was not unfair service, but dereliction of duty. It shouldn't be written in it If you want an example, you can give an example. Although you were angry, you patiently explained to the driver, and finally safeguarded the interests of your toll station and needed to be changed.

Sixth, in terms of employee life,

We are old comrades in front of new employees. I will lend a helping hand to help new employees and establish sincere friendship! Since we can work together, it is fate, that is, brothers and sisters. Whoever is in trouble, as long as I can help, I will definitely help to the end. In our spare time, we have carried out many recreational activities, such as knowledge contests, gymnastics performances, singing competitions and so on, which fully embodies the vitality of our team. In these spare-time activities, I took part in after-school exercises and singing competitions. After our hard rehearsal, we finally achieved excellent results, winning honor and adding luster to the toll station.

The above is a summary of my work this year. I hope the company leaders will test me and I will accept the test.

Finally, the coming New Year will be a new starting point. I will make a detailed work plan for myself, and constantly improve myself in the future work. If there are shortcomings, I will not be proud of my outstanding achievements, make persistent efforts, do better and better, and strive to be an excellent toll collector with assured leaders, satisfied drivers and dedication. We also hope that the development of CCCC Yonghou expressway Co., Ltd. will be prosperous, step by step, and create more brilliant achievements! Create more glory in the days to come!

The toll collector's personal annual work summary 6 pages

I worked in Han-E Expressway for two years, repeating civilized expressions day after day, and was busy charging for issuing cards. Breathing "a lot" of automobile exhaust every day, smiling at all kinds of vehicles, welcoming drivers and passengers from south to north. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day. The three-foot sentry box is the place where our work is dedicated, and what happens inside is the whole content of our work, which is simple and boring. However, for the prosperity of expressway, "one person's hard work, the happiness of thousands of families" has given us a dedication! It was dark and all was silent. When people fell asleep, we got up again soon. After washing in a hurry, we lined up neatly and came to the three-foot toll station. The stars are with us, and the sun and the moon are with us. When the earth gently lifts its veil like a shy girl, the rising sun rises slowly from the east, and we fall asleep in the morning fog. For a long time, we have been spending this time repeatedly, upside down day and night, but without complaint! Working in a toll station in expressway, far away from family and friends, and even a lovesick lingering couple who live far apart. Especially the feeling of homesickness and homesickness, soaked in the skin and bone marrow. You know, there are no legal holidays in toll stations, even the first day of the New Year is no exception, but I still have to endure it.

We are repeating simple and complex, ordinary and great work every day. We are working hard to implement the service promise of "affable, never tired of asking questions, not anxious and impatient, and patiently explaining". With full work enthusiasm, I will do my best to "be kind to the elderly, be patient with the grumpy, help those in need, and be careful with the inquirers". Work with the aim of "serving the people and contributing to society" and test your service workers with "whether the masses are satisfied"

Whether it is in place. However, our efforts and efforts make a few drivers don't understand, and in return, some drivers make trouble and abuse unreasonably, and they have to smile and be polite when they are wronged to tears. But we have no regrets!

As the saying goes, "It is never too old to learn". I have been strict with myself in all aspects and strive to improve myself in order to adapt to the situation of social development more quickly. Through reading, we can dissect ourselves, analyze ourselves, face ourselves squarely and improve our quality. First of all, ideologically, actively strengthen the study of political theory knowledge. At the same time, pay attention to strengthening the understanding of external current affairs. Through studying, I have improved my political acumen and discriminating ability, strengthened my position and my belief, and always kept a clear head in the face of big and big issues. The second is to implement it in action. Theory comes from practice and is higher than practice. In the past year, at work, I studied my own work. Pay attention to strengthening the understanding and mastery of theoretical knowledge, promote the perfection of their own knowledge structure and knowledge system, and further strengthen professional knowledge.

20__ is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year, do a good job in the new year and do my part for the development of the company.

Summary of personal annual work of toll collectors 7

Over the past year, under the leadership of the stationmaster _ _, I have been able to charge fees calmly and accurately every day and operate the equipment skillfully from the initial anxiety and tension. This experience is of great help to my future work. Now let me sum up my experience and feelings in these months.

First, in terms of service attitude-I know that the image of the toll collector represents the image of the whole toll booth, so I always dress neatly as required. I always pay attention to my service attitude and use polite language in my work. Charging work is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work, but some drivers are full of grievances and complain more. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.

Second, the charging work-I studied hard at the beginning of the trial charging work, asked if I didn't understand, and soon became proficient. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing, especially on holidays. In this case, in addition to trying to improve efficiency, I also make sure that every car carefully checks the model, issues tickets carefully, carefully checks tickets, carefully counts banknotes, carefully lifts poles and meticulously does a good job. At the same time, in order to do a good job, I always pay attention to the webmaster.

Cooperate with the inspection of the monitoring room, ask for instructions and report problems in time, correct and solve problems in time, and effectively reduce the error rate. Over time, the number of posts has increased, the work efficiency has been greatly improved, and the business has become more skilled. I remember it was _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Thirdly, in daily life, everyone in the team calls me "big sister". As a big sister, I always care about my younger brothers and sisters. In front of them, I am strict with myself, work hard and get less, set an example and enthusiastically help my comrades. For example, in order to have a clean and tidy living environment, I always take the lead in cleaning regardless of fatigue and drowsiness. In order to make everyone eat better, I often go to the canteen to help pack jiaozi, steamed buns, pick vegetables, and sometimes bring some fresh vegetables. I am also very happy to see everyone eating happily.

I know that I am far from the requirements of the leader in any way. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the deputy stationmaster, and improve my professional level and ability and quality through continuous learning. Be a qualified toll collector who is assured by the leader, satisfied with the driver and dedicated to his post.