What are the responsibilities of the operation and maintenance service engineer?

According to the annual work plan of the service center and the customer's demand, the operation and maintenance

What are the responsibilities of the operation and maintenance service engineer?

According to the annual work plan of the service center and the customer's demand, the operation and maintenance service engineer needs to make the customer service work plan within his responsibility. The following is what I carefully arranged for you. 1

Responsibilities:

1. Arrange work and solve problems and faults according to the service requirements of the company's operation and maintenance department.

2. Regularly check the implementation of network equipment to ensure the stable implementation of network equipment; Back up the equipment configuration file regularly, troubleshoot and repair the equipment.

3, software system installation, repair, function test, system test, maintain the integrity of the software system function, timely processing of existing loopholes and unsafe factors, maintain the real-time data, enhance the stability of the system, correct functional defects, maintain the safe and stable implementation of the software, as well as data update, backup, sorting and recovery.

4. Daily maintenance and management of other equipment involved in the company's system integration project, tracking, analysis and handling of software and hardware failures, and improving technical support files; Cooperate with other departments to optimize the quality of project after-sales work.

5. Actively communicate with customers the problems and solutions in the process of implementation and maintenance, progress information, etc. Establish a good corporate image in the operation and maintenance service unit.

Requirements:

1, college degree or above, major in computer and information;

2. More than one year experience in system integration after-sales operation and maintenance or IT technical support;

3. Interested in system integration after-sales work, good expression and communication skills, strong sense of responsibility, serious and responsible; Able to work independently and have good team spirit; Strong learning ability;

4. Familiar with basic programming languages, master sql and PL/sql development languages, be able to write development skills such as sql, basic stored procedures and functions, and be able to optimize and analyze SQL and stored procedures.

5. Familiar with the installation and configuration of common application servers; Familiar with the installation and configuration of Mysql and Oracle;

6. Familiar with computer network knowledge, implementation mechanism and configuration of firewalls, routes and switches, and various network protocols;

7. Understand the composition and architecture of the information system; Master professional knowledge in a certain field, such as network system, information security system, host server system, security system, audio and video system, etc.

8. Proficient in technical document specifications and understand ITIL system;

9. Water conservancy major or experience in water conservancy related industries is preferred;

10, hardworking, able to adapt to intermittent short-term business trips to local, state and county.

2

Responsibilities:

1, responsible for the company's after-sales technical maintenance, training and improving customer satisfaction;

2. Participate in and implement the customer service plan, provide on-site guidance and other after-sales support work, including the implementation of deployment updates, data access and maintenance, system abnormal release, system problems, various equipment failures and other issues;

3. Regularly check the business systems of important customers, and check the business systems of the affected areas before the arrival of disastrous weather to ensure the normal operation of the systems;

4. For the contract that is about to expire, formulate the service continuation charging scheme.

Job requirements:

1, full-time college degree or above, major in computer and electronic communication, with 1 year or above relevant working experience;

2. Good communication and expression skills, proactive attitude and strong customer service awareness, and can adapt to frequent business trips;

3. Have at least the following 1 skills:

① Proficient in database management operation, able to write SQL instruction code and independently complete common data access and abnormal investigation;

Familiar with windows server operating system and publishing components, able to build and manage common virtual machines VM and HYPER-V, and be able to independently update and publish common business systems of the company;

③ Skillfully install and maintain videos, base stations, terminals and sensors;

④ Be able to set up a local area network, be familiar with the debugging methods of common networks and security equipment, and be able to solve the common problems of network connection and PC;

⑤ System report, including training, achievement report, acceptance report, PPT arrangement in leadership report, system guarantee, effect simulation, etc.

three

Perform job responsibilities:

1, responsible for the daily maintenance, troubleshooting, maintenance, etc. of the on-site units of the wind farm to ensure the normal and reliable execution of the on-site units;

2. Be responsible for troubleshooting related faults and difficult problems, and recording and collecting relevant information and materials;

3. Strictly supervise and inspect the safety, quality and progress of on-site operation, and report and track all kinds of potential safety hazards on site in time;

4. Assist the site manager to control the site cost and effectively control the site cost management;

5. Complete other work assigned by the site manager.

Maintenance responsibility:

1. Carry out regular maintenance and overhaul of the fan in strict accordance with the maintenance contents to ensure the safe and stable operation of the fan;

2. Responsible for the investigation, rectification and treatment of related faults and hidden dangers in the maintenance process, as well as the recording and collection of relevant information and data;

3. Ensure the safety, quality and progress in the maintenance process, and report and follow up all kinds of potential safety hazards found in the maintenance process in time;

4. Assist the site manager to control the site cost and effectively control the site cost management;

5. Complete other tasks assigned by the maintenance supervisor.

four

Responsibilities:

1 Be responsible for answering customers' questions in the process of using the software online and quickly answering software operability questions; Solve the above problems by telephone, remote, on-site and other means;

Communicate with users remotely, understand and analyze the problems faced by users, and understand their demands; Respond to customers' after-sales service requests, and handle technical service requirements such as reporting, data guidance, data cleaning, portal configuration, and error detection;

Responsible for on-site technical service support, timely communicate with relevant departments to solve problems and improve relevant records;

Learn and master the industry knowledge involved in the company's software, and be able to use it flexibly to solve the practical problems of customers.

Qualifications:

Under age 130, college degree or above, major in computer science;

More than 22 years of practical experience in software development, implementation and service;

Master at least one programming language such as JAVA, ASP.NET, PHP, ASP, JS, CSS, etc.

Familiar with basic network architecture and computer security knowledge;

Have team spirit and strong ability to solve problems independently;

Experience in project development and implementation in environmental protection software industry is preferred.

five

Responsibilities:

1. This position is for on-site operation and maintenance, with customers on duty, hardware installation inspection and writing inspection report.

2. tcp/ip, vlan, switch and router can be configured.

3. Firewall software and hardware can be configured.

4. Can solve the general network fault analysis, and can use line patrol instrument, sniffer and other tools.

Requirements:

1. College degree or above, major in communication technology, network technology, computer and other related fields.

2. Experience in operation and maintenance is preferred.

3. Familiar with operating system management methods, such as Linux and Windows.

4. Experience in network equipment implementation is preferred, such as switching routing, firewall, VPN and load balancing.

5. Familiar with network equipment and server equipment;

6. Familiar with TCP/IP theory and OSI network model, RIP/OSPF/IS-IS/BGP routing protocol, VPN/ Voice /WLAN and other special technologies. Independent project experience is preferred;

7. Strong sense of service and skilled communication skills;