Common usage problems and solutions of Tmall Elf

For Tmall Elf users, this lovely robot can bring us a lot of convenience and happiness in daily use, but when we are happy, we will also encounter some problems and troubles, such as unable to download the app, the wake-up light is not on, unable to connect to the network, the app crash and a series of other problems. Next, I will bring you solutions to related problems.

Common usage problems and solutions of Tmall Elf

Android cannot be downloaded. If you open the browser to download during the scan code installation, it is because some browsers limit the download function. You can search for "Tmall Elf" to download in the application market. The currently supported application markets are as follows: Tencent Appstore, 360, Huawei App Store, oppo App Store, Anzhi Market, and Apple App Store.

Apple can't download due to the related functional limitations of Apple system, some functions of Tmall Elf App need to be used after IOS9.0/. Therefore, it is recommended to update the IOS system. If you don't want to upgrade the system, you can open the mobile phone Taobao and distribute it according to the installation steps: My Taobao-Essential Tools-Tmall Elf-My Device.

When the wake-up light is off, we can first check whether there is power failure during use. This is an extremely low probability problem. Our technical brother has found the reason and will push the version between11.14 ~11.21to solve it.

APP crash This is a question of setting network permissions for mobile phones. You can modify it on your mobile phone according to the following steps and try again. Steps: Set up-not limited to local area network-use WLAN and cellular mobile network applications, find Tmall Wizard, and check WLAN and cellular mobile network.

If the network allocation fails, 1 can be excluded in turn according to the following questions. If you use a 360 router, please restore the factory settings of the 360 router, and then follow the installation steps for network allocation.

2. Confirm that the router is 2.4G, the password is correct, and whether the router name (SSID) has special characters (English only). Unable to hide the router name;

3. To confirm the correct operation process of distribution network, please press and hold the mute button 5s of distribution network;

4. Try to use the mobile phone as a wireless hotspot for network allocation to confirm whether the routers are compatible;

5. Try to reset the router and redistribute the network;

6. If you are a telecom optical cat user, please try routers from other manufacturers;

7. If not, try to modify the DNS setting to 223.5.5.5;

The music can't be played 1. You can change whether the "paragraphs and stories" are normal and eliminate network problems.

2. Whether the mobile phone is connected to the same router to play shrimp online music is normal, and the network environment problem is eliminated.

Playing music can't wake 1. Turn down the volume and test the wake-up function.

2. Press the reset button at the bottom of the device for a long time with the thimble/toothpick, and start the wake-up attempt after hearing the prompt of returning to the factory.

Wake-up is not sensitive 1, please turn down the volume, too much volume will affect wake-up.

2. It is very important to pronounce at a normal speed.

3, the child can't wake up, remember to remind the baby to slow down and use Mandarin.

4. Keep the environment quiet within 3 meters, and the noisy environment needs to be closer.

Warranty The quality of Tmall Elf is guaranteed for one year, and it can be replaced within one year. If you have any questions after one year, please feel free to buy.

The instructions are in the envelope of the power adapter box. If you don't find it, don't worry, you can use the electronic operation guide, download the Tmall Elf APP, and follow the steps to install it.

The APP address cannot be saved as 1, and the detailed address is empty or does not match more than 5 words. You can try to enter an address of more than 5 words in "Please enter a specific address" and then save it. It doesn't matter if you can't save it. It won't affect the function of the wizard for the time being. If you want to use the takeaway function in the future, you can improve the detailed address.

2. When you are prompted that the service is busy, it may be that your personal receiving address of Taobao exceeds 20 system limits.

The lighting effect of the color wizard currently has four colors, red, white, yellow and blue. White light is displayed when the device is turned on, and the Tmall Elf will flash red when the device is not connected to the network or the network connection is disconnected or muted; When you wake up the Tmall Elf, there will be a blue light effect; When news is pushed to the Tmall Elf, there will be a yellow light effect. thank you very much for your support！

Customization At present, we are upgrading the customized Q&A service, which is temporarily unavailable; We will inform you as soon as the upgrade is completed. Thanks for your support.

Edit tasks, if you want to delete previously set tasks, such as alarm clock, voice memo, schedule reminder, etc. , you can open the Tmall Elf mobile APP, enter "My" and select the corresponding task field, then find the corresponding task and select the left slide operation to edit.

Unbinding the same Tmall Elf only supports the distribution and use of one account. If your elf has bound an account before, the phone that needs to bind an account should be unbound first. Unbinding path: Open the Tmall Wizard APP on the mobile phone with the account bound, find the "My" entrance, then click the bound device icon at the top of the screen, enter the device details, and click "Unbind" at the bottom of the screen.

The setting method of alarm clock can be viewed in Tmall Elf APP. Please open the Tmall Elf APP and find the Elf Alarm Clock. Click to enter, there is a setting method. If you need to edit, you can find the corresponding record in the "elf alarm clock" and swipe left to edit it. In addition, the alarm clock needs the wizard to be online to take effect.

Reminder 1. For the setting of the reminder function, you can open the Tmall Elf APP and find the "Schedule Reminder". Click to enter, there is a setting method. If you need to edit, you can find the corresponding record in "Schedule Reminder" and click Edit.

2. In addition, the reminder needs to be online to take effect. The reminder task did not take effect. Please confirm the application (Settings-> Notification settings-> The Do Not Disturb mode is set in the application message Do Not Disturb.

What smart devices does Ali Smart Cobos Tmall Elf support? Tmall Elf currently supports some models of Ali smart air conditioning cooperative brands such as TCL, Oaks, Galanz, Haier, Hisense, Cologne, Midea, Meiling and Kochi. Some models of air purifiers of TCL, Philips, Jingmeishi, Du Ya and other brands; Some models of sweeping robot brands such as Haier, Kaili Zhi and Cobos; Some models of fan brands such as Gree, Midea and Emmett; Some models of socket brands such as Euribo, Bull and Hangjia; Some models of Duya humidifier; Some models of curtains in Duya; Some models of OSRAM lamps; Some models of Little White Bear Milk Warmer; Bolian RM pro, RM mini3, SP mini3 and other models. At the same time, with Bolian socket and Bolian black bean (universal infrared remote control), you can control the old air conditioner and TV set at home. You can download the Tmall Elf app. After successfully binding the Tmall Elf, you can view the home appliances currently supported by the Tmall Elf in my home appliances currently supported by the Tmall Elf.

False wake-up is a common problem in smart speakers, which is triggered by environmental factors (electronic sound, human voice, etc.). ). At present, our technical baby is constantly trying to optimize and reduce the probability of false wake-up. You can completely isolate external interference by pressing the mute button at the top of the wizard.

The noise was so loud that it woke up the Tmall Elf speaker. Turn on the maximum volume selection. If you drag songs at the maximum volume, especially songs with excessive volume, the elf will not hear you clearly. It is suggested that you can control the maximum volume of the speaker at 80% to avoid the above problems.

Weather positioning is not allowed. Due to the IP allocation of network operators, Tmall Elf does not match the IP positioning. You can actively set the service address of Tmall Elf through Tmall Elf APP: click "My" in the lower right corner-> Your Taobao avatar-> The service address has been modified.