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Flight refund policy during the epidemic

Legal analysis: If passengers who have purchased road or waterway passenger tickets at road or waterway passenger terminals, online ticketing platforms and other channels voluntarily change their itinerary and need a refund, the ticket sales unit shall handle the refund free of charge and shall not charge any fees. any fees. Purchase personal accident insurance together with the purchase.

Legal basis: "Regulations on the Administration of Passenger Services for Public Air Transport"

Article 22 Changes to tickets include voluntary changes by passengers and involuntary changes by passengers. Refunds include voluntary refunds by passengers and involuntary refunds by passengers.

Article 23 If a passenger voluntarily changes his ticket or voluntarily refunds his ticket, the carrier or its aviation sales agent shall handle it in accordance with the applicable general conditions of transportation and ticket use conditions.

Article 24 If a passenger involuntarily changes his or her ticket due to reasons caused by the carrier, the carrier or its aviation sales agent shall change the ticket for the passenger if there are available seats or the carrier agrees. Passengers who apply for rescheduling or endorsement will not be charged ticket change fees. If a passenger involuntarily changes his ticket due to reasons other than the carrier, the carrier or its aviation sales agent shall handle the change in accordance with the applicable general conditions of transportation and ticket use conditions.

Article 25 If a passenger involuntarily refunds a ticket, the carrier or its aviation sales agent shall not charge a refund fee.

Article 26 The carrier or its aviation sales agent shall complete the refund procedures within 7 working days from the date of receiving the passenger’s valid refund application. The above time does not include the processing by financial institutions. time.

Article 27 In a connecting flight, if one or more of the flight segments are changed, resulting in the passenger being unable to complete the entire itinerary according to the agreed time, the contracting carrier or its aviation sales agent shall assist Passengers arrive at their final destination or stopover.

On a connecting flight, if a passenger involuntarily changes his ticket, it shall be handled in accordance with Article 24 of these Regulations; if a passenger involuntarily refunds his ticket, it shall be handled in accordance with Article 25 of these Regulations.