The heating is not up to standard. What's the number to complain about the heating company?

You can negotiate with the heating company, because the telephone number is different in every place.

If heating is not arranged or the heating temperature is not up to standard, citizens can complain and ask for temperature measurement. After calculation, if the indoor temperature of hot households is lower than the specified minimum temperature or the temperature agreed in the contract, and it has not been solved for more than 24 hours, the heating unit shall return the corresponding part of hot households, the corresponding number of days, and the corresponding heating fee ratio of less than 24 hours. Do not count the days.

If the heating is not hot or the indoor temperature is not up to standard, citizens can call the heating station for maintenance. If you don't accept or answer the phone after maintenance, you can complain to the regional heating companies. The municipal heating company will take it seriously when it finds out. The heating department reminds the public to keep a good temperature record, which will be an important basis for future refunds.

The heating standard is not higher than 18℃, but higher than 16℃ (inclusive). The daily return rate of user's standard heating fee is lower than 16℃ and higher than 30% of 14℃ inclusive. 50% of the user's daily standard heating fee is lower than14 C. 100% of the user's daily standard heating fee is refunded according to the daily calculation formula: the total amount of returned heating fee = daily standard heating fee × indoor temperature is not up to standard × indoor temperature is not up to standard. Daily standard heating fee = total heating fee paid by users/annual heating days.

Extended data:

The key to refundable heating fee is implementation.

As a commodity and service, winter heating has strong characteristics. No users (residents) want to have a "return" dispute. The product is qualified, and the service standard is the same as that of users and heating devices. If there are unexpected situations such as unqualified products and unreasonable service quality, providing partial refund may not only seriously restrict heating units, but also help protect users' rights and interests.

Affected by strong cold air, there has been a large-scale cooling weather in the northern region recently. Beijing has started several peak-shaving boilers to cope with the low temperature. Heating equipment needs regular sampling to detect room temperature. If you receive a complaint, you need to repair it in time. If it is not repaired within 24 hours, the heating fee will be returned to room temperature from the date of repair. Expenses. Hebei, Shandong, Liaoning, Inner Mongolia and other provinces stipulate that the heating season temperature should reach 18℃ or above. If the heating fee is not met, the heating fee can be refunded.

The illegal provision of heating in Beijing and other places is conducive to safeguarding the legitimate rights and interests of residents, prompting heating units to improve heating efficiency and standards, and improve service quality and level. This is in line with the principle of fair trade first. Because the heating unit and the residents signed an agreement (some were signed by the government on behalf of the residents and the heating unit, and some were signed on behalf of the owners and the owners of the heating unit), the indoor heating temperature did not meet the standard.

First of all, it should be recognized that the heating unit has violated the agreement and needs to bear the corresponding liability for breach of contract, and return the heating fee during the non-standard heating period. Some places also stipulate "punitive" clauses. For example, in Liaoning province, due to the reasons of the heating unit, the temperature has not reached the specified height after 24 hours from the time of notification, and the heating unit shall refund the user's fee from the time of notification. Double the heating bill. This means that the heating unit should not only refund the cost, but also double it to make up for the inconvenience and damage to the residents' lives.

As a commodity and service, winter heating has strong characteristics. No users (residents) want to have a "return" dispute. The product is qualified, and the service standard is the same as that of users and heating devices. If there are unexpected situations such as unqualified products and unreasonable service quality, providing partial refund may not only seriously restrict heating units, but also help protect users' rights and interests. However, this provision may face some problems in the specific operation process.

At present, the room temperature measurement in some areas is still lagging behind. Some users are self-tested, and most of these measurements are not valid evidence. More is the temperature measurement of the heating unit, which is actually a kind of self-test, which is usually considered to be intentionally or unintentionally biased towards the heating unit, so sometimes it can't convince users. The other is the temperature measurement of relevant intermediary institutions, but the number of such temperature measurement institutions is still very small, which can not meet the actual temperature measurement needs of heating users.

The requirement that heating can be returned if it is not up to standard is obviously beneficial to residents. However, in order to truly achieve the goal of restraining heating enterprises and protecting users' rights and interests, it is necessary to further improve relevant regulations and standards, and to establish and improve relevant temperatures. Working mechanisms such as measurement and accountability. Only in this way, if the heating is not up to standard, the refund can really protect people's lives and avoid becoming an unusable "paper right".

People's Daily Online-The key to the antipyretic fee is to implement it.