Summary of Personal Work of Property Manager in the First Half of the Year

Time flies and hard work has come to an end. During this time, I have made a lot of achievements in my work. Let's make a work summary. The following is a summary of my comprehensive property manager's personal work in the first half of the year. Let's have a look.

Personal work summary of the property manager in the first half of the year 1.

Due to the transfer of the customer service manager, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company's customer service work and my years of experience in property customer service management, the work done in the first half of 20_ years, especially during this period, and the next work are summarized as follows:

The first is to strengthen the construction of departmental systems.

1. Due to the change of personnel in the department, the division of work in this department was adjusted according to the actual situation, so as to strengthen management and improve work efficiency.

2. According to the actual situation of blank management system in customer service department, draft and modify the system. Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And re-create the application form according to the unified standard, and distribute it for use.

4. Hold regular meetings of all staff in the customer service department, sum up the existing problems at this stage and make timely rectification, improve and improve the quality of staff in the department, improve work style and raise service awareness.

5. Carry out targeted departmental training and organize the study of relevant laws and regulations such as the Property Management Regulations and the Property Law, so as to implement various systems.

6. Recruitment and training of new employees in Area B. ..

Second, the charge management

1. Communicate with 52 households who demanded compensation from the property management company for housing quality problems in the early stage. After many difficult negotiations between the administrator, supervisor, manager and general manager of the customer service department, with the consent of the group, 35 households have been properly solved.

2. Pay off the property fee due in the first half of 2000 for one month, with a collection rate of 92%, with a collection amount of 3702 14.65 yuan, excluding 17 households that refused to pay the property fee due to unsuccessful compensation in the previous period, and collect the reported property fee, heating fee and compensation amount. Details are attached.

3. Family income _ planned income is 654.38 million yuan, and by the end of July, * * * income is 74 10 yuan, which is far from the planned income. The main reason is that the property management company will carry out some income-generating projects this year, such as distribution and picking up children for business households. , but it was not implemented in the first half of the year; Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, the second phase of house delivery is also an opportunity to carry out domestic service, and strive to generate 20 thousand yuan.

4. The charges in the second half of the year are divided into three parts. One is to pay off 2 1 household overdue for various reasons on June 30. The second is to collect property fees due at the end of July. In view of the characteristics that apartments are mostly renters, payment is mainly made by telephone and supplemented by written form; Third, follow up the 16 households whose claims have not been agreed in the previous period, especially the 5 households who have been negotiating in the future, so as to properly solve this remaining problem before the end of 2007. The collection rate of property fees is over 99%, and the collection rate of heating fees is 100%.

Third, service management.

1, sort out the previous property archives, standardize the file lending system, arrange special personnel for management, and implement the lending registration system.

① Reorganize the basic information of customers; Focus on summarizing the distribution of apartments No.4 and No.5 into a plan, separating the owners from the leased tenants, which is convenient for reference and daily management;

(2) Update the contact information of the owner and each outsourcing unit;

(3) Count the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;

(4) Make statistics on the use of the key, induction cooker and access card in the early stage, verify the remaining quantity, find out the reasons for the defects, and make preparations for future work;

⑤ Arrange the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning, make good preparations for sales, and implement the regular vacant inspection system.

2. Repair the engineering quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, toilet water seepage, bathroom floor tile tilt, indoor door lock replacement, entrance door maintenance and washbasin launching maintenance.

3. We handled the claim that the faucet of No.807 washing machine was broken and leaked, which caused damage to the floor and wall. We communicated with the owner and relevant responsible units many times. In case of failure, we wrote to the responsible unit to reply within a time limit. Now we have written back to the owner to restore the floor at the end of July. The same problem is handled differently by different responsible units, such as 5#506. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owner has done his duty and safeguarded the interests of the property management company from loss.

4. Strengthen the inspection management, standardize the daily inspection of lobby posts and floors, organize collective floor inspections for many times, and handle problems in time when found. Take photos of the recent unresolved problems and arrange them in writing, hand them over to relevant departments for handling, and then pay a return visit.

5. To solve the problem of raising dogs in residential areas, one is to issue a notice on "Strengthening the Management of Raising Dogs in Residential Areas" and publish a report telephone number; Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up; Third, set up a special elevator, inform and guide pet carriers to take freight elevator, and give elevator instructions to avoid conflicts between people and dogs.

6. In view of some problems existing in the early management, we should attach importance to and strengthen the inspection of the second decoration of apartment owners. Once found, the owner should be required to stop work, and the construction can only be started after the relevant renovation procedures are handled in the property management company according to relevant regulations. At the same time, the safety management department is required to strictly supervise and manage the decoration workers after work and at night according to the company regulations.

Four. B area work preparation

1. Communicate with the sales center of the real estate group to obtain detailed information and floor plan of all owners in Area B, and make preparations for hand-over in advance to improve work efficiency.

2. Think about and prepare the procedures and materials required for the delivery of the house in Area B, improve and perfect the procedures for the delivery of the house in Area A, and avoid repeating the same mistakes. According to the data in Area A, consult the property law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the group for instructions before printing.

3. Enter the construction site of Area B, understand the progress, make a preliminary inspection of the completed project, and start the preparation for the formal handover, so as to prepare for the smooth handover in June 10.

4. In the second half of the year, carry out the overall handover of Area B, arrange the maintenance projects after handover, and pay a return visit.

5. Filing of handover and check-in information in Area B, key keeping and borrowing management.

Verb (abbreviation of verb) clean management

1. After taking over the management department, immediately arrange the work according to the existing problems. First, arrange the division of labor, work scope, work standards, work progress, work cycle and frequency of statisticians, and conduct internal selection of the reorganized cleaning class. At present, two trainee monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned before 8: 00 in the morning, leaving the owners with clean and bright visual enjoyment.

The second is to improve and refine the working standards of apartments and commercial streets and strengthen the clean quality; The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas of saving money and increasing efficiency; Four, assist the warehouse administrator to store and use cleaning appliances and supplies reasonably, establish a ledger, strictly register warehousing and recipients, and sign by recipients, monitors and managers before leaving the warehouse to control their rational use, and make an inventory at the end of the month to ensure that the accounts are consistent.

2. Daily cleaning management. First, the daily inspection of the current work of the cleaning class is carried out according to the assessment standards, and the problems found are rectified; The second is to organize the squad leader to hold a work arrangement meeting, put forward new requirements for his work, and make a plan and summary afterwards; The third is to hold regular staff meetings, summarize them regularly, implement new standards and requirements in the team and improve the team's mental outlook. After more than a month's adjustment, the cleaning work has been significantly improved in both mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

3. Cleaning and land reclamation of shops and apartments in Area B. ..

To sum up, although I have made some achievements in the overall work of the customer service department during this period, some work is still going on due to time constraints. My idea is to sort out and straighten out all the unfinished work in the early stage. The later work arrangement is mainly to prepare for Area B, at the same time, formulate and implement the existing rules and regulations of the company and the department, improve the work style of the department, and gradually improve the housing supporting and comprehensive service management of the community on the basis of striving to achieve the economic benefit index. Lead by example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

Personal Work Summary of Property Manager in the First Half of the Year Reference 2

With the guidance and help of the company's leaders and the strong cooperation and support of relevant units, the overall work of the property management company has achieved certain results in the first half of the year. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:

I. Work in the first half of the year and current key tasks:

(A) comprehensive management work

1. Take improving service quality and standardizing residential property management as the goal, take people as the purpose, strengthen management and seriously implement residential property management system.

2. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity.

3. Completed the housing allocation of 25 demolished tenants in the second district in an open, fair and reasonable way, actively and properly vacated the old rented houses to ensure the tenants to move in immediately.

(2), hydropower work

1. The inlet and outlet pipes of the roof water tank in the residential area were cancelled, which improved the water supply quality and reduced the leakage. Continue to improve the hydropower metering device.

2. The commissioning of the high-voltage power distribution device in the second area is completed, and the maintenance of the low-voltage main control switch in the second area is completed.

3. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters.

4. At present, the key work is to find the right time to replace the transformer oil and gasket in the distribution room in the first district, and further improve the water metering device in the community.

(3), safe cleaning work

1, standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang in the first district are formulated, and the vehicle diversion management is implemented in the community to ensure the driving safety in the community.

2. Weeds in the residential area have been thoroughly cleaned up, and the living sanitary environment in the living area has been improved.

3. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners.

4. At present, the key work is to strengthen the vehicle management in the community. Second, continue to do a good job in cleaning up the dead corners and weeds in the community and eliminate the dead corners.

(4), greening work

1, the daily maintenance of living area greening has been managed by special personnel.

2. The new green space 1000 square meters in the living area and more than 4,000 hedges have been replanted, which greatly improved the greening environment in the first district.

3. Prune some branches that affect power supply in time to ensure the safety of power supply.

4. The dangerous trees in the living area were investigated and counted.

5. The green plants in the living area are sprayed with pesticides in a large area to eliminate pests and diseases and keep the trees growing well.

5. At present, the key work is to take active measures to ensure the safety of planted turf in summer and prune the trees that affect the safety of power supply in time.

Second, the work ideas and plans for the second half of the year

(1) hydropower project

1. Replace the main water supply valve in Zone 3.

2. Maintenance of main water supply valves and water meters on the west side of office buildings and garages, and reconstruction of some pipelines.

3. Improve the electricity metering device of single apartment as soon as possible.

4. Cooperate with the head office to improve the expansion of the three-zone distribution room as soon as possible.

5. Strengthen water leakage detection and improve water recovery rate.

(2) Greening work

1, continue to strengthen the daily maintenance and management of greening.

2. Clean up the dangerous trees in the living area to ensure the safety of the living area.

(3) Cleaning and safety work

1, continue to strengthen the management of sanitation and cleaning work, and timely handle garbage removal;

2, continue to strengthen the public security work of closed management community, do a good job in the past and night patrol management.

3. Do a good job in the removal and disposal of construction waste from 25 buildings in the second district and new houses in the third district.

4. All three districts are closed management.

(4) Others

1, handover and acceptance of new residential buildings in the third district.

2. Distribution of old houses.

Third, I hope the company can solve the problem for this unit:

1. Allocate funds for greening in the second half of the year: at present, all funds for greening have been used up, and the greening work in the second half of the year cannot be carried out normally. However, the daily maintenance, power pruning and greening of dangerous trees are urgently needed.

2.( 1) Increase the water and electricity maintenance fee and the power consumption quota for public facilities and offices. Water and electricity maintenance costs have been spent 27,000 yuan in the first half of the year; According to the work plan for the second half of the year, there is a problem of insufficient expenses; In the first half of the year, the public security department and the production department overspent on utilities and used up the annual quota.

(2) Because it is inconvenient for our company to control the water and electricity in the factory, in order to achieve the purpose of strict control and reduce waste, the water and electricity transferred to various departments and offices in the factory are not included in the water and electricity quota of office and public facilities.

3, the implementation of the three closed management personnel salaries and funds.

Personal Work Summary of Property Manager in the First Half of the Year Reference 3

_ It was an extraordinary year for our center. All the staff of this center always take "dedication to the school" as the purpose. In addition to maintaining normal logistics services, especially in this year's undergraduate teaching level evaluation, the national college logistics reform seminar, the once-in-a-century flood disaster, the double election meeting and other large-scale reception work, all the staff of the property management center are United under the correct leadership of the head office, providing a strong logistics guarantee for the construction and development of the school. The summary is as follows:

First, undergraduate teaching evaluation work

Five-year undergraduate teaching level evaluation and testing is related to the development of the school. Around the evaluation work, the leaders in charge of the head office and the person in charge of the property management center held several meetings to arrange the work. Each department formulated the evaluation work plan, and the responsibility was implemented to people. The quality and completion time of each specific work were previewed five times, and problems were constantly found, and the work was improved and gradually improved.

During the evaluation period, the urban management squadron strengthened the health management along Nanqi and cleaned up the stalls; The school management department comprehensively cleaned up the sanitary corner, cleaned the front area of the school, the main roads of the campus, public toilets and other important places and lots, always kept the campus clean and tidy, arranged 53 meetings, and decorated the campus with more than 70,000 pots of flowers and other plants. The Property Management Department and the Property Management Department II comprehensively cleaned up the desk culture, thoroughly cleaned the building, left no sanitary corner, completed the "10,000-person mobilization meeting" of the sports ground and all kinds of venue layout, and cooperated with the head office to complete the layout of the experimental building and the rest place for library experts; Through etiquette training, traffic management training and elevator operation training, the Security Department provided the whole process of security etiquette reception service for the expert group during the evaluation period.

According to the requirements of the school "promoting construction by evaluation, promoting reform by evaluation, promoting management by evaluation, combining evaluation with construction, and focusing on construction", all the staff of our center fully cooperate with the undergraduate teaching evaluation of the school with the spirit of ownership. At the same time, it also promoted the management level of the property itself to be improved, matured and updated.

Second, the flood relief work

According to the weather forecast in Chongqing, heavy rain occurred for four consecutive days from July 17, and the center took active preventive measures and immediately set up an emergency detachment. Patrol, energy emergency repair and supply team, danger elimination team, etc. , and reasonable arrangement of personnel, ready for emergency at any time.

With the arrival of the rainstorm, all members of our emergency team entered their posts at the first time, effectively eliminating the following dangers:

1) Buildings 7 and 8 in Xiajia District have serious water accumulation, up to half a meter deep. Although the property management center has taken measures in advance, the accumulated water in the rainstorm has risen linearly. Faced with this situation, the members of the property management center team adopted emergency treatment plans: First, remove the manhole cover of the main sewer; The second is to open a hole in the wall to draw water out, without causing 7 or 8 houses to enter the water.

2) The water in 25 buildings was serious, and the monitoring personnel opened the manhole cover after discovering it, which did not cause water in the ground floor.

3) In the opening and closing station of Education Park, water overflows from the cable trench, which is very critical, which may lead to water inflow in the high-voltage distribution cabinet, resulting in power failure in the whole school. After the monitoring personnel found it, they took off their clothes and quickly blocked the hole, and immediately drained the water to ensure the normal power supply of the teaching building.

4) The water in the student canteen in Area A is serious. Due to the low terrain and poor drainage in this area, the water in the sewer rushed to the ground, and the water soon reached 1 m depth. In order to ensure that the standby generator for enrollment does not enter the water, the property management center concentrates all its efforts on emergency rescue and opens the flood discharge channel to ensure that the generator does not enter the water.

5) In the basement of the North Teaching Building, there are some air conditioning hosts in the building. Because the main spillway is not smooth, the groundwater is upwelling. After discovering the danger, cut off the power supply of the air-conditioning main engine in time, and organize the main sewer to dredge the drainage, which did not cause the air-conditioning main engine room to be flooded.

6) The flood drainage ditch of housing construction project is so fierce that it may flood into the roads on both sides at any time. Our center will be patrolled by special personnel to guide the surrounding pedestrians, and colored strips will be painted next to Building No.33 to ensure that the raging mountains and rivers will not enter the homes of residents on the second floor of the building 1 and the second floor.

7) Power supply was restored in 10 minute due to lightning strike in several power distribution rooms.

8) In case of landslide near the third administrative building, the property management center will eliminate the danger in time.

9) Dig ditches at the gate of Zhiyuan Community to drain the flood, so as to avoid the underground passage connecting the two campuses from being flooded.

10) The overflow bridge connecting the library and the north building flooded classrooms 305 and 306. The dam was built in time to stop the water, which prevented the high voltage distribution room from being flooded.

1 1) Clean up the accumulated water and transferred articles in the multifunctional hall on the fourth floor of the North Building in time.

12) the water on the top of the teaching building was 2 feet deep, and the drainage hole was dredged in time without causing serious losses.

All the staff of our center carried forward the spirit of not being afraid of hardship and fatigue, braved the downpour and lightning, and rushed to the disaster area in time to fight floods and rescue, ensuring the safety of school property and minimizing losses.

Three. Implement the notice of the Head Office on carrying out the activities of "keeping reputation and rectifying".

According to the deployment of the head office, our center actively responded to the activities of "keeping honor, improving quality, strengthening training, learning management and rectification" carried out by the head office throughout the company. First of all, Deputy General Manager X was invited to the center to report to the staff on work mobilization. He pointed out the importance of this activity carried out by the head office and put forward the main requirements of "observing discipline, rectifying and improving". Immediately, the center organized various departments to conduct serious study and discussion, which made all employees realize their own shortcomings and the necessity of how to maintain honor and improve work quality, further improved the ideological quality of all employees, effectively curbed the downward trend of work quality, and received good results.

Fourth, other work.

(1) power sector. In terms of sporadic maintenance of water, electricity and houses in schools, zero complaints will be realized. Comprehensively transform the greening pipe network in the family area and teaching area, and install metering water meters in sections; The teaching building adopts electronic fluorescent lamp infrared control device, which saves electricity by 40%. Through a number of technologies to save energy, although the third teaching building and Mingde building have been added this year, it is estimated that the total expenditure of water and electricity in _ will be the same as that in 20_. In addition, making rational use of the relevant policies of the power supply bureau, adjusting the electricity price, and changing the electricity consumption for office and experiment to residential electricity consumption can save more than 800,000 yuan for the school every year.

(2) receiving and dispatching departments. Newspapers and magazines will be delivered free of charge to all secondary colleges in the school, and the postal work this year will increase by 30% compared with last year.

(3) the security department. Through the rectification, all the team members' mental outlook has taken on a new look, dealing with public security emergencies such as fights 15, 22 cases of civil mediation, removing 6 hornets' nests, participating in major duty activities such as appraising and welcoming the public for 8 times, and serving the people for 5 times.

(4) Property management department. Successfully took over the property management of the third teaching building, Mingde Building and underground garage; In summer, the school administrative office and the second-level college were relocated, which generated 25,000 yuan for the head office. Do a good job in teaching services, arrange dozens of large-scale examination rooms such as final exams, computer grade exams, and English CET-4 and CET-6, and arrange dozens of large-scale venues such as orientation and double selection; Cooperate with the school to do a good job of "welcome evaluation" reception service; Responsible for the school's conference service, which has been completed hundreds of times; In flood fighting and disaster relief, the safety of buildings and facilities was maintained.

(5) Property Management Department II. Straightened out the property management relationship, and received a "thank-you letter" from the Teaching Materials Department of the Academic Affairs Office in the new book collection service, which was praised by the quality inspection department of the head office.

(6) Urban Management Squadron. Complete the greening statistics of the roof garden of the street office, with about 20 buildings with an area of 3,460m2, regularly regulate the management of farmers' markets and assist in collecting fees; Improve the early management of underground garage; Assist in various performances and assemblies of the Science and Technology Museum 18 times; Dredge more than 500 vehicles, ban 23 barbecue workshops 1 home, clean up more than 4,000 chaotic posters, clean up 28 scattered stalls in neighboring streets, and clean up school scavengers 10; Participate in the administrative law enforcement of major school activities and maintain the appearance of the city. 65438+At the beginning of February, all the team members participated in the unified training of administrative law enforcement organized by Nan 'an District Administrative Law Enforcement Bureau and passed the examination.

(7) engineering companies. Completed 2 1 items of small and medium-sized projects such as related maintenance projects, renovation projects of canteens and hospitals, and renovation projects of Jiaotong University Hotel, and achieved good social and economic benefits.

(8) customer service department. Carry out quality inspection 14 times, and guide quality inspection through quality inspection work briefing; Organize two customer satisfaction surveys; Compile and distribute three issues of Property Management Briefs; Handle 5 major customer complaints; Considering the daily work of the property management center office, the circular relationship among customer service, coordination control and customer satisfaction is basically straightened out.

(9) School Management Department. Completed the daily management of more than 200,000 square meters of green planting in the hospital, and provided various plants and flowers for the offices and meetings of various departments in the hospital. At the same time, 3000 pots of grass flowers were cultivated and planted, which ensured the scenic spots and meeting flowers in the hospital. In March-June this year, the greening planting project around the new campus and the planting of some sporadic scenic spots in the whole hospital were completed. In June165438+1October, the transplanting and transportation of plants and planting soil near the third teaching building were completed.

Personal Work Summary of Property Manager in the First Half of the Year Reference 4

The first half of 20__ will soon pass, and we will greet the second half of 20__ with confidence. The past half year is a half year for the company to improve the safety and service quality of enterprises, and it is also an ideal half year for the safety management department to implement the indicators of the project department. As we bid farewell to the old year and welcome the new year, we should review our work in the past six months, sum up our experience, find out our shortcomings, foster strengths and avoid weaknesses, and make new achievements in the new six months.

First, quality service and win trust.

By introducing Xinchang brand management, strengthening management standards, strengthening on-site supervision and quality inspection of management personnel, the company gradually improved the image of security posts and windows, and constantly improved its quality service level, which was well received by the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department assisted the company in reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation meetings. Due to the excellent reception work, the safety management department won the praise of the owners with its excellent service.

Second, give priority to prevention and focus on monitoring.

Under the care and guidance of the company's headquarters, the project department implemented the "six prevention" measures such as fire prevention and theft prevention by formulating various safety plans and other fire prevention plans, and no accidents occurred throughout the year. The project manager will hold a feedback meeting of department managers every day to inform the situation, and ask the Ministry of Security to arrange regular patrols for cadres and employees, strictly prevent and control them, and implement mass prevention, mass inspection and mass treatment with the cooperation of relevant departments to ensure that the park is foolproof.

By reviewing and summarizing the work in the first half of 20__, the Safety Management Department sums up the past, looks forward to the future, corrects the deficiencies, and sets a new half-year service improvement goal to promote the all-round development of the Safety Management Department in 20__.

Three, the following work is the focus and direction of the security department in the second half of 20__.

1, we will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation when the specific implementation of various plans is still not perfect.

2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.

3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.

4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the second half of 20__, the Security Department will focus on follow-up and implementation.

Personal Work Summary of Property Manager in the First Half of the Year Reference 5

20__ _ month, I came to Gaojun Property with pure curiosity and started a new bad mileage. The work content is wrapped in familiarity and unknowns, which urges me to study harder and challenge. Half a year has passed in a blink of an eye. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of property managers. In the middle of the year, everyone should sort out the past and plan the future. At this time, the work in the first half of 20__ is summarized as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure, equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.

The collection of community management fees and the rectification of facilities and equipment problems are the main tasks of the management office in the first half of 20 years. With the full cooperation of colleagues from all departments of the property management company, most of the work has been successfully completed.

Second, the office work

Office work is a brand-new field for me, and there are many things to do, including document processing, document management, document approval and so on. Faced with a lot of trivial routine work, it is necessary to strengthen work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

In line with the professional attitude of "working for myself", I have worked hard and creatively, and made some achievements, but there are also some problems and shortcomings, mainly as follows:

First, the property manager is a new position for me; A lot of work has to be done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.

Second, some work is not meticulous enough, and some work is not well coordinated.

Third, providing effective decision-making data for leaders needs further improvement.

Fourth, communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations.

Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation.

Third, provide effective data for leaders.

"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " 20__, the first half of the year was successful, experienced difficulties, and realized enlightenment; In the second half of the year, I will, as always, sail for the new year with confidence and hard work.

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