202 1 what are the common questions in the interview of tourist guide card?

1. While visiting the scenic spot, an elderly tourist was found missing. What should a tour guide do?

Answer: (1) Understand the situation and find it quickly. Generally, the full escort and the tour leader will look for it separately, and the local escort will lead other tourists to continue their tour.

(2) Ask the local police station and the scenic spot management department for help;

(3) Contact the hotel and ask whether the tourists have returned to the hotel;

(4) report to the travel agency;

(5) do a good job in the aftermath;

(6) Write an accident report.

Some tourists in the tour group suffer from infectious diseases. What should a tour guide do?

Answer: (1) Learn more about the information provided by the guests and the health status of the patients;

(2) To report to the leaders of travel agencies and local epidemic prevention, health and quarantine organs;

(3) if the relevant departments think that epidemic prevention inspection should be carried out, with the consent of the team leader and the patient himself, the patient will be sent to the local epidemic prevention station for serum inspection and examination;

(4) Upon verification, those suffering from infectious diseases shall be isolated or take other measures according to the opinions of relevant departments;

(5) If the patient is a foreign tourist, it should be explained to the patient and the team leader that according to China's regulations, the patient needs to appear in front of the camera and help him go through the relevant procedures;

(6) Report the details and handling to the relevant parties in writing.

A tourist in the tour group had a heart attack. What should the local escort do?

Answer: (1) If a heart attack is confirmed, the patient should lie flat with his head slightly higher. Let family members take out spare medicine for patients to relieve their illness;

(2) Call an ambulance immediately or send the patient to the nearest hospital;

(3) Notify the travel agency to send someone to assist;

(4) When the hospital rescues, the tour guide should ask the relatives of the patients to be present;

(5) The local accompanying personnel should visit the hospital from time to time. If the patient is an inbound group patient, he should be helped to apply for a separation visa and book a transportation ticket to return home.

(6) The local escort should arrange the activities of other tourists in the team.

When the tour group arranged free activities, the guests were robbed by gangsters. What should I do as a tour guide?

Answer: (1) Call the police immediately: Call 1 10 to report the accident, introduce the time, place and process of the accident, and provide the characteristics of the perpetrator, the name of the victim, the group number, the name, model and characteristics of the lost item;

(2) timely report to the travel agency and request instructions;

(3) Stabilize tourists' mood;

(4) Write a written report explaining the nature of the case, the handling measures, the victim's response and requirements;

(5) Assist relevant departments to do a good job in the aftermath.

5. In order to ensure that tourists can evacuate as soon as possible in case of fire, what preparations should the tour guide make when staying in the hotel?

Answer: (1) Be familiar with the location of fire exits, safety exits and safety stairs on hotel floors, and introduce them to tourists;

(2) Remember the fire alarm telephone number (1 19) and know the room numbers of the tour leader and tourists;

6. What should the tour guide do if there is food poisoning in the tour group?

Answer: (1) Try to induce vomiting for the poisoned person and let him drink more water to eliminate toxicity;

(2) Send the patient to the hospital for emergency treatment as soon as possible, and ask the doctor to issue a diagnosis certificate;

(3) Report to the authorities and investigate the responsibility of the restaurant.

7. As a tour guide, how to prevent food poisoning accidents in the team?

Answer: (1) Dining must be arranged in the designated restaurant of the tour group;

(2) Remind tourists not to buy food from stalls;

(3) When eating, if the food is found to be unsanitary or deteriorated, it should be replaced immediately.

8. The guests of the tour group temporarily proposed to change the original western food into Chinese food. What should I do with the local escort?

Answer: (1) If the tour group requests a meal change three hours before the meal, the local escort should try to contact the restaurant and handle it according to the relevant regulations;

(2) It is generally unacceptable to ask for a meal change near the meal, but the tour guide should do a good job of explanation;

(3) If the tourists insist on changing meals, the tour guide can advise them to order at their own expense;

(4) Tourists' requirements for dishes and drinks should be met, but the expenses should be borne by themselves.

9. When the local escort checked in for the group, it was discovered that some standard double rooms originally reserved were replaced by triple rooms. What should you do if you are the local escort of the group?

Answer: (1) Although the beds provided to the guests have not been reduced, they are actually lower than the standard of double rooms agreed in the travel agreement, and the ground agency should be responsible for replacing them;

(2) The local escort should negotiate with the hotel and ask for a double room. If there is no hotel, you should consider being closer to the hotel;

(3) If there is any difficulty, explain it to the tourists, ask for understanding and compensate the difference;

(4) Persuade the guests to stay and give them material compensation (such as drinks, vegetables and souvenirs) and spiritual compensation afterwards.

10. After the tour group flew to a city, a guest heard that there was an underground song and dance troupe performing at night and asked the director to take the group to see it. You're with me the whole time. What would you do?

A: (1) It should be categorically rejected, and it should be seriously pointed out that pornographic performances are illegal in China according to Chinese laws and regulations (Regulations on the Administration of Entertainment Places). It is a serious violation of industry regulations and the discipline of the unit where the tour guide takes his neighbors to watch the performance.

(2) Introduce the traditional concepts and moral characteristics of our country, and suggest that guests take part in high-grade and healthy entertainment activities;

(3) If the guest doesn't listen to the advice, he should watch it by himself, and the tour guide should declare to him that the guest should be responsible for his own behavior and possible troubles.

1 1. A foreign tourist entrusts a tour guide to buy it when it is available and consign it to China on its behalf. How will the tour guide handle this request?

Answer: (1) In general, you should politely refuse;

(2) If you can't dodge, ask your neighbor;

(3) Seriously handle the entrusted matters: collect enough money from the guests, purchase and entrust; Send invoices, consignment notes and consignment notes to British guests afterwards; The travel agency keeps a copy for inspection.

12. What measures should tour guides take to prevent tourists from getting sick?

A: (1) The tour guide should carefully analyze the team situation and carefully arrange the itinerary according to the age and physical condition of most people; Pay attention to relaxation;

(2) Remind tourists to pay attention to food hygiene and not to drink raw or unclean water;

(3) Make a good weather forecast: remind tourists to change clothes or bring rain gear according to the weather changes. Drink more water and eat more fruits in dry season.

13. A tour group originally scheduled to arrive here this morning was changed to arrive before dinner tomorrow for some reason, which was more than one day late and shortened its itinerary. Is that what local chaperones should do?

Answer: (1) The local escort should first inform the relevant reception unit to return today's accommodation;

(2) Book accommodation and transportation for tomorrow;

(3) Re-formulate the local itinerary and arrangement of the tour group, and try to keep the original main tour items;

(4) If time is too tight, priority should be given to the most representative and distinctive tourist attractions.

14. Due to the shortage of air tickets, the travel agency had to arrange for the tour group to leave the local area in advance by working overtime, and the trip was shortened. In this case, what should the local escort do to make the guests understand?

A: (1) First, strive for the cooperation of all players and neighboring teams and reach an agreement;

(2) Be an influential tourist in the group;

(3) truthfully explain the situation to the tourists and sincerely apologize for understanding;

(4) Appropriate material compensation;

(5) Use the limited time to arrange guests to visit the planned scenic spots.

15. Due to the impassable road, the travel agency was forced to cancel the trip to a certain place, and the guests were very depressed. What should the local escort do?

A: (1) Another activity should be arranged instead;

(2) Arouse tourists' interest with wonderful introduction, novel content and best arrangement;

(3) Please report to the tour group and make a decision.

16. At the station, the tour group you want to meet has been waiting outside the station for a long time, and the guests are very unhappy, and the neighboring teams complain that you missed it. What should you do as a local escort?

Answer: (1) Apologize to the neighboring teams, full escorts and guests in time;

(2) Explain the situation realistically and express your sincerity to be a good tour guide;

(3) Take remedial measures to complete the reception plan and gain the understanding of tourists;

(4) When necessary, give tourists some material compensation as appropriate.

17. A guest in the team asked not to share a double room with others and asked to bring more accommodation. How will you handle it reasonably?

Answer: (1) If a guest requests to stay in a single room because of conflicts with his roommates or different living habits, the tour guide should ask the tour leader to mediate or make internal adjustments;

(2) Mediation fails, and the hotel has vacant rooms to meet its requirements; However, the tour guide must explain in advance that the room fee is paid by the tourists themselves (generally, whoever proposes to live in a single room will pay the room fee).

18. After the tour group arrived in Lhasa, a guest could not continue the tour because of strong altitude sickness, and proposed to leave the group and fly back to Chengdu. What should I do as a full-time escort?

Answer: (1) immediately sent to hospital for treatment to relieve symptoms;

(2) declare to the tour group agency and meet the conditions for withdrawing from the tour group after consultation with the local agency;

(3) Entrust an agency to handle the latest flight tickets for patients;

(4) According to the provisions of the travel agreement, the comprehensive service fee not enjoyed by them can be partially refunded or not.

19. When a tour group travels by train, some passengers can't catch the train because they get off at the midway station for shopping or taking photos. What should a tour guide do?

Answer: (1) contact the train conductor quickly, explain the situation and ask for assistance;

(2) Write the name and characteristics of the tourists. The name of the tour group, the name of the reception institution in the next destination city, the name of the hotel and the telephone number, etc. , inform the guests of the station to check in, and ask for help in finding and arranging the guests to take the next train to the destination;

(3) If you are worried about the ability of the guests, you can ask the parking station to help arrange the guests to wait at the station, let the escort get off at the front parking station and return to pick up the guests;

(4) Be happy after receiving the guests, and remind them later, but don't blame them too much.

20. What should the tour guide do in case the plane is delayed?

A: (1) Tour guides should immediately report to the travel agency leaders and relevant departments for assistance;

(2) Contact the airport as soon as possible and arrange for tourists to leave the scene as soon as possible;

(3) Stabilize tourists' mood and arrange accommodation, sightseeing and other matters;

(4) Inform the next stop in time and adjust the itinerary accordingly;

(5) Apologize to tourists;

(6) Write an accident report, find out the cause and responsibility of the accident, and those responsible shall bear the economic losses.