I just learned how beauticians should talk to customers.

As a beautician, I meet all kinds of customers every day. Beauticians need to know customers' needs through chatting. There are many ways to chat, starting from the weather, helping customers cut in or praising customers. The specific content of chatting with customers correctly is as follows:

1, weather cut-in method

For example, in winter in the north, beauticians can say to customers, "Sister, it's really cold outside today. Come in and get warm! " Then bring a cup of hot water to the customer and say, "Sister, have a cup of hot water to warm up." If you take action, you really help the customer, and the customer will not refute it. After the follow-up conversation, the customer's resistance or vigilance will naturally be put down.

2. Help cut in

When customers enter the store and see that they have brought a lot of things, they can go up and say, "Sister, you bought so many things today, let me help you get them!" " "Or," you can put things in front of the counter first, and I'll watch it for you. Don't worry! "Even if the customer won't let us help her with things, she will recognize us in her heart.

3, temperament praise method

It is better to praise a customer's temperament than to praise her beauty. Beauty is external, but temperament is internal. Only those who have achieved certain knowledge and accomplishment have this temperament, so many customers prefer to be praised for her temperament.

4. Happy sharing method

Seeing the smile on the customer's face, I asked her, "Seeing that you are so happy, is there anything happy today?" This is a description of the facts. If we follow a happy assumption, customers will be happier, and everyone is willing to share their happiness and pride with others.

Step 5 compliment your peers

"When you go shopping together, you two must be best friends." Many times, customers who come to the store together are often people who help customers make decisions, so don't ignore her companions. Especially for customers with children, we must find ways to praise her children and even interact with them.

Precautions:

1. Don't chat with the customer in a hurry when the service starts, because the customer's nervous mood hasn't calmed down yet. The correct way is not to talk to the customer for the first 3-5 minutes, but to massage the head first to calm the customer down.

2. When chatting, don't treat customers in a formulaic way. When serving customers, your answer is too formulaic or perfunctory, which will make customers feel indifferent and not treated with courtesy, leading to customer dissatisfaction. According to what is said, we should make appropriate changes in speed, tone and voice. If you talk like a robot, you will be bored without cadence.