Summary of work in sub-control room: 7 articles.

1 summary of work in the sub-control room

The intense and fulfilling 20xx year is coming to an end, with joy accompanied by sweat, success

Summary of work in sub-control room: 7 articles.

1 summary of work in the sub-control room

The intense and fulfilling 20xx year is coming to an end, with joy accompanied by sweat, success accompanied by hardship, and regret inspiring struggle. During this year, I worked and studied with everyone. Established a sincere friendship with each other. At the same time, I have honed my working ability in practice, and my comprehensive business level has been greatly improved compared with last year. Of course, this cannot be separated from the care of the superior leaders and the support of everyone. Especially in August this year, my family gave birth to a child, and the station leaders and all my colleagues in the monitoring room overcame practical problems such as lack of manpower and high work intensity, and still insisted that I take a vacation to take care of my family in the hospital. I am very touched and grateful. Thank you very much Over the past year, under the correct leadership of the station leaders and team leaders, I have firmly established and implemented Scientific Outlook on Development under the guidance of the important guiding ideology of creating a harmonious highway, closely focusing on civilized service, courteous service, seeking truth and being pragmatic, pioneering and innovative, and my working ability has been continuously enhanced. In order to promote the sustained, rapid and healthy development of our toll collection work, we should make our due contribution. As a supervisor, I summarize my work and study in the past 20xx years as follows:

1. Over the past year, I have been able to actively participate in various studies, meetings and activities organized by the station, and my ideological consciousness has been greatly improved. I can consciously maintain a high degree of unity and consistency with the requirements of the municipal bureau, the management office and the station in terms of ideology, politics, words and deeds.

Second, be strict with yourself at work, actively study hard, and constantly explore and accumulate experience. Due to the implementation of the ton-kilometer charging method, the driving of over-limit transport vehicles on the expressway has been restricted to a great extent, so the phenomenon of evading fees in various ways is increasing day by day, such as reversing, changing hooks, and installing license plates. Therefore, the monitoring room must cooperate with the toll squadron, cooperate tacitly, investigate and deal with vehicles that evade fees, and make them pay the tolls that should be paid, so as to truly "apply for no leakage and apply for exemption". So I am responsible in my daily work, and I am responsible for what the squadron thinks is fee evasion. For vehicles without paper jam, bad card and overtime, carefully inquire about the entrance station to help the squadron correctly judge the vehicle information. Special vehicles should back up relevant data in time.

Three, dutifully monitor all incidents in the toll area, and make a comprehensive and detailed record of vehicles that rush into the post, evade fees and refuse to pay tolls; Foreign vehicles and personnel who appear in the toll area shall promptly ask the toll collectors; For vehicles that refuse to pay fees and are controversial, report to the station leaders in time, and after asking for instructions, deal with and ease traffic jams as quickly as possible to ensure that the charging work is carried out normally and orderly.

Fourth, report the monitoring situation to the station leader in time, and ask for instructions or report to the station leader in time for all emergencies and difficult problems that occur on duty.

5. Take good care of the monitoring facilities and explain the operation of the monitoring facilities during the shift change. Through their own study and consultation, we can initially eliminate some equipment failures, carry out simple maintenance and repair of equipment, and ensure the normal operation of equipment.

6. This year, * * * received 8 videos from public security, traffic, traffic police and other departments, looking for the entrance and exit information of lost vehicles, illegal vehicles and suspected vehicles, providing detailed and reliable clues.

7. Fill in the detailed information of the green passage and related vehicles with reduced fees correctly, accurately and carefully, and fill in it carefully at a glance.

Eight, keep monitoring indoor hygiene, clean indoor hygiene when going to work, so that the windows are bright, the ground is bright, and the walls are clean, so that you and other colleagues in the monitoring room can keep a happy mood to work.

Nevertheless, there are still some shortcomings in the work, such as the existence of anxiety, focusing on professional study and ignoring political study.

Looking forward to next year, the new year means a new starting point, new opportunities and new challenges. Even though the road is bumpy, I am still full of confidence. As long as we can unite and be friendly, we will certainly achieve brilliant results in all aspects under the leadership of the station.

Summary of work in No.2 sub-control room

Just sent away the spring with a hundred flowers, and the long summer is about to say goodbye to us. It's six months in a flash. Looking back on the work in the first half of the year, it can be described as fruitful and fruitful. In order to better carry out the next stage of work, the work in the first half of the year is summarized as follows:

At the beginning of this year, based on the guiding ideology of people-oriented and safety first, our petrochemical hotel took "I want safety" as a work focus and incorporated it into the daily work of the unit. Under the leadership of the hotel leaders, all employees earnestly study and vigorously publicize the relevant documents and rules and regulations of "I want to be safe", earnestly learn the painful lessons of the 20_ year accident, do a good job in implementing the "I want to be safe" work, and enhance employees' safety awareness and responsibility. Headed by Wei, the branch company puts forward and determines measures around safety, pays attention to training, strengthens the understanding of hydrogen sulfide, learns the series of knowledge of "I am hydrogen sulfide", trains employees' ability to deal with emergencies, and makes employees realize that safety is the primary responsibility of all employees, which is the motivation and new measures of the enterprise.

In order to thoroughly implement the safety concept and improve the safety level in an all-round way, our library set up the "I want to be safe" research group, set up a safety office, and carried out safety responsibility commitment activities and safety ban activities among employees. Combined with our work practice, we revised the safety system and articles of association with the focus on aerial work to ensure that all work has rules to follow and strictly abide by all operating procedures. I realized from the bottom of my heart that safety is not only related to everyone's personal and property safety, but also maintains thousands of households. In the future, I will strengthen the awareness of legal system, responsibility and accident prevention in my work, care about production, attach importance to safety, cast our safe corridor with responsibility, and cast our safe barrier with my heart. Safety depends on people and every employee of our petrochemical hotel. Must have a high sense of professionalism and responsibility, high safety literacy and moral literacy, skilled business skills and good health. In the first half of the year, we conducted a comprehensive assessment of employees, refined the standards, and ensured that everyone feared for themselves and was eliminated last. While paying attention to management, we should improve the quality of employees. Some facilities and equipment in our fire center have been used for more than a few years, and we are not allowed to have the slightest numbness. We should strictly guard against people and things with weak sense of responsibility and eliminate all potential safety hazards in the bud. The monitoring room itself is a fire control center. If I neglect for a moment, the consequences will be unimaginable. I gained a lot from the 4.8 incident. I will learn from it, get up from where I fell, be serious and responsible for my work, make up for the losses caused by this incident with excellent work performance, and unite my colleagues to do our fire control work well and solidly.

In March, our control room has been working around the "I want to be safe" activity and constantly improving various systems. While studying and implementing the "I want to be safe" work, everyone wrote a detailed "I want to be safe". At the same time, we have also accelerated the renewal and transformation of fire fighting equipment. Since the museum was built in _ _, the pipelines in the south building have been rebuilt many times, and dozens of pipelines on the sixth floor are criss-crossed, and the waterway circuit is complex, so the safety hazards can not be ignored. This requires us to understand it and be familiar with it. Only when you understand it can you know how to do it. Only by understanding can we avoid detours and make fewer mistakes at critical moments. I deeply know that our responsibility is greater than anyone else in the hotel. We are duty-bound to do a good job in fire safety inspection at all times. In order to achieve the goal of full participation and promotion, on March 23, three employees of our fire center, Cheng, Qi Dan, conducted external training. After a week's study, they obtained the qualification certificate for the operation of the control room of the fire center. What a blessing! During this period, the workload of several old employees increased. They did not hesitate to sacrifice their personal rest time to fill in for the shift, and stepped up patrols to reassure several overseas training colleagues and units. Everyone always remembers that safety work has a starting point and no end point, and always tightens the string of safety.

During the flower show in April, the reception was over 10, and the average weekly income was over 320,000. This is the highest January income in recent years, which is inseparable from the hard work of all our staff. All our staff have done a good job in the reception of the flower show in all aspects, so that the flower show work has been recognized and affirmed by the superior leaders.

Summary of work in No.3 sub-control room

At the beginning and end of the year, I meditated on this year's work and gained a lot. Now I will summarize my work in the past year as follows:

First, do a good job in daily monitoring, operate the system in strict accordance with the operating procedures, timely and correctly handle all kinds of alarms of transport vehicles during duty, communicate with leaders in time when encountering problems that cannot be solved, and deal with them as soon as possible. Fill in all kinds of report information as required, and do a good job of handover.

Second, be able to monitor all events in the vehicle transportation area with due diligence. Make a comprehensive record of the vehicles that stop, cross the hurdle or ask the driver in time, and report to the leaders and coal preparation plants to check the coal quality, prevent the occurrence of coal stealing and changing, and ensure the normal transportation of vehicles.

Three, real-time monitoring of vehicle operation, carefully check the playback records, tracking suspicious vehicles, and make records.

Fourth, take good care of monitoring facilities and master the general operation process.

Explain the operation of monitoring equipment during shift change, and you can master the use of TV monitoring equipment preliminarily through your own study and consultation. Operation and simple maintenance, to ensure the normal operation of equipment, give full play to the role of modern facilities.

Five, keep the monitoring room clean and tidy.

Clean the indoor sanitation when going to work, so that there are no chores and the windows are bright and clean. Dijing. The wall is clean, so that you and others can keep a happy mood to work.

Six, shift on time, don't be late or leave early.

Strictly implement the company's regulations, lay off workers according to schedule, and persist in minor illnesses. As a supervisor, I consciously abide by various rules and regulations and disciplines in my 20xx years of work, and I am conscientious and practical. In my future work, I will continue to strengthen my self-cultivation, study hard, improve my working ability, adapt to the needs of my own work under the new situation, foster strengths and avoid weaknesses, overcome difficulties and strive to do a better job.

Summary of work in No.4 sub-control room

I. Daily work

1, do a good job in safety management and team building, implement and study national and school safety management regulations and laws and regulations, and improve the safety management system.

2, urge each team to do a good job of daily duty, housekeeping, etc. , refine the classification, strengthen supervision, and ensure the quality of work.

3. Earnestly complete employee attendance, work summary, planning and reporting. 4, standardize the personnel on duty to answer the phone, be concise, civilized, clear records.

5, when receiving all kinds of alarm information, can correctly judge the nature of the event, and promptly notify the relevant departments or personnel on duty for processing.

Second, monitor the repair and maintenance work

(1) Groups and apartments

This month, make statistics on the security equipment of each group and apartment, and make relevant records. The inspection results are as follows: Operation of collective safety equipment

1, the camera screen on the fifth floor of the third district of the administrative building is black, which needs to be checked and maintained.

2. Comprehensive training hall

1, the gym on the third floor has newly installed four cameras with black screens. After investigation, the cameras have no power supply. Processing result: Check the power supply line of the camera, which has been repaired and is in normal use.

2. The camera at the swimming pool gate is blank, and there is no picture. After investigation, the camera transformer was damaged. Treatment result: the transformer has been replaced, repaired and used normally.

3. The No.5 camera of the School of Economics and Management organized by the liberal arts building has a blue screen, and the No.6 camera is blurred. Line 5 needs to be set out again after preliminary investigation of water inflow. Line 6 is aging and needs to be paid again. To be repaired. The hard disk video recorder of the School of Political Science and Law can't download videos and can't connect to the network. After investigation, the usb interface of hard disk video recorder is damaged, and the transformer of optical distributor is damaged. I have contacted and bought it. (Recovered after purchase on June 5438+07) The computer host in the monitoring room of the School of Economics and Management could not be used normally. After investigation, the computer mainframe system crashed, and three mainframes were brought back to the center for maintenance. The maintenance was completed on June 16. Recycling damaged items: 3 mice and 2 keyboards. Add a new mouse and keyboard.

4. The camera of Unit 3 of Biochemical Building 12 (drug warehouse) has a black screen and no picture. After investigation, it was found that the transformer was damaged and the video line was damaged. Processing result: The video cable needs to be replaced again for maintenance.

5. The usb interface of the hard disk video recorder in the mechanical building is damaged, so you can download the video recorder resources through the network.

Because there is no dedicated monitoring network ip in the mechanical building, you must take the hard disk video recorder to the center before downloading the video.

6, hydropower construction group safety equipment normal operation.

7. The camera screens on the third and fifth floors of Yifu Building are black, and the damage of video lines is preliminarily investigated, which needs further investigation.

8, science building security equipment paralysis, hard disk video recorder damage, video cable damage. Replace the equipment again.

Operation of Safety Equipment in Student Apartment

1. The security equipment of Xinyuan apartment and (international students) apartment is operating normally.

2. The camera on the east side of Building 5 of Dongyuan Student Apartment has a black screen and no picture. After investigation, the transformer was damaged and returned to normal use after replacement.

3. The cameras in the canteen square, the office entrance, the pedestrian street 1, the back of the canteen, and the canteen water tower in Qinyuan Student Apartment have no power supply. After investigation, the cameras at these five points were all powered by the main power supply, and the main power supply line was cut off for maintenance. Relevant maintenance personnel have been contacted. (Maintenance completed on the 8th). 1 1 The camera beside the building is blurred. After investigation, the video line of the camera is damaged. Processing result: The video cable was replaced, and now it has been restored to normal use. The camera picture on the side of Building 9 is not clear. After investigation, the camera shifted. Processing result: The calibration camera has been repaired and used normally.

4. The security equipment of Xiyuan Student Apartment is running normally.

5. The security equipment of Nanyuan Student Apartment is operating normally.

Existing problems:

1. The video line of the camera at the intersection of nursing college needs to be replaced and repaired.

2. There is no professional monitoring software, so we use web monitoring instead.

This month, security monitoring and maintenance 1 1, four transformers, one mouse and keyboard 1 set and four video cables were replaced.

Third, the monitoring duty room

On the afternoon of 27th of this month, a plenary meeting was held at 14: 30. The main contents are as follows:

1. Strengthen the training of team members in answering questions, recording norms and handling methods. 2. Organize to learn how to use new and old hard disk video recorders.

3, exchange work experience, personal talk about the problems existing in this month's work.

Fourth, the situation of receiving police this month

* * * There were 29 police calls this month, including security theft 12, traffic 2, video viewing 3 and others 10.

Summary of work in No.5 sub-control room

Over the past 20__ years, under the direct leadership of the management office, the monitoring center has conscientiously implemented the spirit of instructions from its superiors, closely focused on the work of the management office, made efforts to improve and perfect with the goal of further standardizing internal management, strengthening communication between toll stations, paying close attention to business development, and firmly establishing the service concept. All the work has been carried out steadily, pragmatically and innovatively, which has consolidated the good image of the window unit. Over the past year, the monitoring center has maintained the charging, monitoring and communication equipment of various toll stations for more than 370 times, with a maintenance rate of over 98%. Apply to the communication department for all kinds of monitoring, charging and communication equipment accessories, with a total capital of one million yuan; Accepted 37 complaints from car owners and merchants, transferred 7 exposure incidents of various online media and 45 remote evidence collection by video surveillance, with a response rate of 99%; Handle 20 letters and visits from the mayor's public telephone, departments at the same level and people, with the transfer rate of 100% and timely reply to the feedback rate of higher authorities of100%; Received 76 batches of leaders at all levels and highway peer research groups, and successfully completed the annual work tasks.

I. Main achievements

(1) Actively guide the monitoring and charging work of toll stations.

In order to further strengthen the monitoring management, establish an expressway command and dispatch system composed of emergency headquarters, Rapid Coordination Office, Station Management Office and administrative law enforcement departments, and solve the hot and difficult problems of expressways concerned by the society in time, according to the guiding spirit of the leaders of the management office, after a year of investigation and practice, our center has made substantial progress in promoting the monitoring and assessment of toll stations. The Notice on the Assessment Methods for the Work Objectives and Tasks of Laiwu Management Office of National Highway 205 (Lailu Gaoguan [20x] No.27) drafted by our center was issued, which guided the assessment of the monitoring room of toll stations. Conduct a unified theoretical examination for the monitoring personnel of the whole institute, and report the examination results. Toll stations are inspected regularly. According to the inspection results, each station appoints the stationmaster to be responsible, with a special division of labor, and closely relies on the business department to make the monitoring work develop healthily. Among them, Laiwu East and Miaoshan have basically met the requirements of the monitoring and management standards of Shandong Provincial Communications Department. Other stations have shortcomings in software and hardware self-maintenance and equipment operation. The 24-hour duty system of some toll stations has not been effectively implemented, and some stations have sleeping posts and empty posts.

(2) Take a multi-pronged approach and pay close attention to business development.

In order to raise the overall level of the monitoring center's business work to a new level, comprehensively improve the work efficiency and quality, and further optimize the window image, this year, our center has taken a series of effective measures in business work, and achieved good results.

1, strengthen training and improve the quality of personnel. In order to improve the professional quality of monitoring personnel in an all-round way, and further enhance the good image of accurate service, quick response and good service, this year our center organized monitoring personnel to participate in classified training by means of examination and "please come in and go out", and regularly organized all monitoring personnel to carry out relevant business training and business assessment, which received good results. The specific measures are as follows: First, every quarter, the unit gives questions by itself, and comprehensively evaluates the monitoring personnel in the form of business knowledge examination, such as highway law, toll road management regulations, civilized toll station standards, Shandong Provincial Communications Department's monitoring and management measures for expressway toll stations, highway department functions, and comprehensive law enforcement scope. And passing the exam can arouse the learning enthusiasm of monitoring personnel and ensure that they are proficient in relevant content; Secondly, experts from Shandong Zhongchuang Company, Luguang Company and other units are invited to give lectures in the center, systematically teaching the functions and regulations of expressways, comprehensive monitoring and computer operation, and answering difficult problems in the work for monitoring personnel; Thirdly, in order to further improve the monitoring personnel's familiarity with the internal structure and working principle of the video monitoring and dispatching system in the monitoring center and do a good job in the daily maintenance of the equipment, all the personnel were trained. In addition, in the past year, our center also arranged for monitoring personnel and management personnel to participate in the training of expressway monitoring electromechanical system, toll collection system and comprehensive management in the whole province, and required that each training should be recorded, learned and effective. Most of the training courses attended by our center are a combination of lectures and discussions, with warm interaction and remarkable results.

2. Strengthen information analysis and summary. In order to further improve the quality of information management and better serve the decision-making of leaders, our center has formulated a quarterly summary of this year's monitoring work. The Summary systematically analyzes the monitoring information work in each quarter from the aspects of "fault report", "handling feedback" and "suggestions". As a new highlight of our center's monitoring information work this year, the quarterly summary of monitoring work has been well received by the leaders of the management office.

(3) Pay close attention to system construction and constantly improve the overall work level.

This year, on the basis of last year, our center further improved the internal management system, standardized its responsibilities with the system, and strengthened the study of a series of rules and regulations, such as highway law, toll road management regulations, civilized toll station standards, and highway toll station monitoring and management measures of Shandong Provincial Communications Department, and established a relatively perfect system.

Second, the existing problems

This year, with the correct leadership of the General Party Branch of the Management Office and the joint efforts of all staff, our center has made certain achievements. However, measured by high standards, there is still a certain gap between the development of all work and the requirements of the Ministry leaders, and there are still some problems:

(1) The quality of fault maintenance needs to be further improved. This year, our center continued to strengthen on-site maintenance, and the intact rate of toll station fault maintenance reached 98%, which was 10 percentage point higher than last year.

(2) Insufficient communication with relevant business departments and units. No long-term and effective business communication platform has been established with Shandong Zhongchuang Company, Luguang Company and other related business counterparts, and communication and coordination in the work are insufficient; The business guidance function of the monitoring room of each toll station has not been fully exerted, and the communication between them needs to be further strengthened, and the initiative is still relatively lacking.

Three. Work opinions in 2000 _ _

According to the work practice in the past year, next year we will further strengthen the construction of the monitoring center according to the requirements of the leaders of the Ministry, strengthen the quality inside and build the image outside. Guided by the concept of "Eight Honors and Eight Disgraces" in the highway industry, with science and technology as the means and the interests of toll collectors as the core, we should seriously serve toll collectors, strengthen the monitoring of station monitoring rooms and lanes, vigorously carry out the work of "big complaints" system, strengthen the functions of comprehensive coordination and inspection and supervision, improve the service level, and make new contributions to realizing the fundamental improvement of our toll collection order and striving for civilized units.

The main work in 20__ years is:

(a), strengthen the on-site inspection office, promote the maintenance work from reply to implementation. In order to meet the fault reporting requirements of "high standard maintenance and high quality reply", regular inspection and patrol inspection are adopted to provide on-site maintenance guidance, especially for solving difficult problems on site.

(2) Implement the system of maintenance return visit to better serve the grassroots. Further standardize the maintenance procedures, so as to ensure that "faulty calls must be answered, the answer must be effective, and the results must be replied", so as to better establish a good image of the maintenance personnel in the monitoring center. The return visit can be directly telephoned to ask the personnel on duty in the control room or the stationmaster on duty, and a special person will be appointed to conduct it regularly.

(3) Strengthen the communication between offices and stations, and give full play to the role of business guidance. Through business training, business learning and other activities for monitoring personnel of stations and stations, we will strengthen business guidance for toll stations, make monitoring management more standardized and efficient, and truly play a monitoring role.

(4) Do a good job in the internal management of the monitoring center, and further implement the "responsibility to people". Implement various rules and regulations, start with responsibilities, measures and services, and cultivate a team with strong sense of responsibility, high efficiency and good image.

(five) to do a good job in the maintenance of video monitoring equipment and operating platform software system in the monitoring information center. Driven by the requirements of local leaders, the monitoring information center will constantly improve its working methods and work efficiency, so that the monitoring information center can truly play the role of "eyes and ears" and become a functional department with effective monitoring, strong command and fruitful handling, which will satisfy leaders and comrades.

Summary of work in No.6 sub-control room

As a monitoring staff, I can consciously abide by the work discipline, strictly follow the various systems in the station, and have achieved certain results.

1. Consciously and dutifully monitor all events in the toll area.

Make a comprehensive record of vehicles that break in, evade fees and refuse to pay fees. The toll evasion behavior of the pavilion or the owner's own pole-shifting behavior are all moved closer to the camera video. Foreign vehicles or personnel who appear in the toll area should ask the toll collector in time. Instructor, and prompt him to leave the driveway to prevent danger. For vehicles that refuse to pay fees and have disputes, report to the webmaster in time, and clear the traffic jam as soon as possible after asking for instructions to ensure the normal charging work.

Second, the toll collector.

The civilized charge of the instructor. Guide to standardized monitoring. Supervise and prompt the toll collector to use the character adder correctly. Fully record the documents held by passing vehicles. Check the number of tickets and money of toll collectors carefully to avoid making mistakes, especially for new positions and interns. Prompt the toll collector to use civilized language, and standardize the standing posture and salute of the guide. The lens tracks the standing position and standing time of the psychological counselor.

Three, monitoring the public security situation of toll stations and toll squares.

For public security cases that occur in the toll area. Track and monitor the development of criminal cases and actively cooperate with public security personnel. Traffic police stations and other departments look for lost vehicles. Illegal vehicle. Criminal suspects, provide effective and reliable clues, through tape transmission inquiry.

Fourth, report the monitoring situation to the station leader in time.

Any emergency and problems that are difficult to solve in duty should be asked or reported to the webmaster in time, and the webmaster should take measures to solve them. Try to prevent cars from happening in this class.

Five, take good care of monitoring facilities, master the general operation process.

Explain the operation of monitoring equipment during shift change to ensure the continuity and integrity of video recording process. Through my own study and consultation, I can initially master the use of TV monitoring equipment. Operation and simple maintenance, to ensure the normal operation of equipment, give full play to the role of modern facilities.

Six, keep the monitoring room clean and tidy.

Clean the indoor sanitation when going to work, so that there are no chores and the windows are bright and clean. Dijing. The wall is clean, so that you and others can keep a happy mood to work.

Seven, shift on time, don't be late or leave early.

Strictly implement the regulations in the station, be laid off according to the schedule, and persist in minor illnesses. I have to postpone some things, love my job, and have a strong sense of professionalism and responsibility.

Looking forward to next year, we are full of confidence. Even if the road is bumpy and thorny, as long as we are United and friendly, we will do our best.

Summary of work in No.7 sub-control room

20 14 is drawing to a close. Over the past year, all the staff of our department have thoroughly studied and implemented the spirit of the work conference of the higher authorities, taken the iso900 1 quality management system certification as an opportunity, insisted on focusing on the "four modernizations" work, and cooperated in unity. In terms of ideological work, everyone's idea of paying attention to service and management has been further strengthened, and in terms of internal management, relevant work can be implemented. Comrades silently dedicated themselves to their posts with their practical actions, and successfully completed various tasks entrusted by leaders and other departments. Now, let's summarize the work of this department:

First, hold regular work meetings in the control room, timely convey the spirit and content of our regular meeting, summarize the work of the previous period, promptly point out and correct the shortcomings found in the work, and formulate the work plan for the next period, so as to make our work more orderly. In addition, in our station's activities such as "the year of implementing the four modernizations management, welcoming the year of building the image and style of the National Games" and "rectifying the ideological and disciplinary style of middle-level cadres and logistics personnel", our department started with employees' ideological understanding, held regular departmental meetings with various activities as the theme, earnestly conveyed the activity spirit of our station, earnestly implemented the monthly learning content according to the responsibilities of the departments, and discussed the existing problems in management systems, methods and responsibilities in light of our own work. Seriously sum up, improve and further improve, lay a foundation for further straightening out the work order, regularly organize employees to learn the knowledge of safety in production, regularly carry out safety inspections of monitoring and charging equipment, actively participate in the safety fire drill organized by our station, and conscientiously complete the "Women's Civilized Post" and the work of sorting out internal information.

Second, in the monitoring work, the monitoring personnel can work hard in strict accordance with the requirements of the four modernizations management and iso900 1 quality system standards, always maintain a high sense of responsibility and dedication, strictly observe the work discipline, give full play to the supervisory role of monitoring and the dispatching function of the monitoring room in an open, fair and just manner, continuously improve the work quality and efficiency, operate the system in strict accordance with the operating procedures, and intercept pictures from time to time. Timely and accurately record the problems found, strictly monitor the operation of the monitoring system in lanes and squares all the time, find abnormal situations in time and report them to the leaders in time, strictly keep the confidentiality system, carefully and truthfully fill in various registration forms and report materials for each shift, with comprehensive contents and clear notes, strictly use civilized language in work, and reasonably grasp the tone and opportunity of asking first-line work and reminding, so as to be concise and capable. Put an end to chatting with front-line team members, insist on commenting with each team and point out the shortcomings in time. At the same time, according to the performance appraisal standards, strengthen monitoring, make full use of the big screen of our station, and play its role as an external window. Combined with the actual work, our department can open the big screen in time, and timely add and publicize the Regulations on the Management of Toll Roads, new charging standards and other related policies and regulations, weather forecast, safety warning slogans, national games slogans, etc.

Three, regularly check the use of various facilities and equipment, found that the problem is solved in time, can't handle the equipment timely notify the maintenance personnel maintenance, ensure the normal charging work, abide by the rules and regulations, operate the equipment in strict accordance with the requirements.

Four, seriously receive the inspection of leaders at all levels and the relevant departments to read the video, conscientiously complete other work assigned by the leaders and actively cooperate with other departments, clean the environmental sanitation on time, regularly clean the monitoring room, and do a good job in logistics support.

Fifth, the staff of our department also actively participated in various activities organized by our station, and achieved good results with everyone's efforts.

While affirming the achievements, we should also clearly see the existing problems and shortcomings, mainly including:

1, we need to further strengthen our study consciously, and the report materials of each shift should be further highly summarized, so as to seize the abnormal behavior in our work, find valuable clues, see the problem through phenomena, further exercise our analytical judgment ability and continuously improve the level of report materials.

2. To further strengthen civilized service, we should pay more attention to sitting posture, mental state, dialogue with squadron personnel, answering telephone calls, etc. And work discipline should be serious, don't do things that have nothing to do with work.

3. The monitoring records of individual comrades need to be registered in time, mainly in the Equipment Warranty and Maintenance Registration Form.

4. Further master business knowledge and try to deal with equipment failures.

In terms of opinions and suggestions, I put forward some opinions and suggestions about my work department. As we all know, our station made full use of the supervision function of the three-level monitoring and spot check system, and realized the standardization and standardization of charge management. On this basis, can the charge monitoring records recorded by the squad leader of each class be regarded as an additional work of the three-level monitoring, that is, the personnel on duty should strictly check the charge monitoring records recorded by the squad leader before the squadron leaves work every day? Focus on monitoring objections and put forward reasonable opinions and suggestions. The signature is true, which provides a more reliable basis for the daily monitoring and monitoring records of the station duty handover records and the monthly performance appraisal results. Weekly station leaders check or spot check the charge monitoring records.

In the next step, our department will further strengthen monitoring, improve the sense of ownership, strengthen the sense of responsibility, do a good job, earnestly abide by various rules and regulations, implement the spirit of various meetings, actively participate in various activities, conscientiously complete the industry information sorting work throughout the year, and contribute to the development of our station!