What are the unique skills of the "Top Ten" in the National Tour Guide Competition?

Before the final of the Third National Tour Guide Competition 10 contestants recently entered the scene to take the tour group competition, and the contestants took the tour group to their destinations according to the lottery route. The organizing committee conducts an all-round assessment of the players by inserting "mysterious tourists" into the group to solve problems and recording the whole process. During the trip, on the basis of abiding by relevant laws and regulations, leading tours according to national and industry standards, and fulfilling contracts, the contestants also actively demonstrated their awareness of safety risk prevention and civilized guidance, communication and coordination skills, emergency response capabilities, civilized tourism guidance capabilities, and professional explanation capabilities, showing the good professional style of tour guides.

Day 1 day-Familiarize yourself with tourists' itinerary and show your professionalism.

March 27th is the first day for the top 10 players to play with the team. Players are actively familiar with the itinerary and tourists, and strive to do a good job in itinerary planning and interpretation design. On the same day, the focus of the assessment was on the ability of tourists to grab the tour guide seat and walk around freely on the way of the tour bus, so as to test the tour guide's awareness of implementing the tour guide seat and preventing security risks.

On the morning of the same day, Tianjin player Gao Jianhui led a group of middle-aged and elderly tourists from Anhui and Shanghai to start a one-day tour of Huangshan Mountain. In the process of traveling, due to full preparation, Gao Jianhui promptly dealt with emergencies such as individual tourists being unable to go up the mountain with the group, some tourists falling behind, and some tourists having leg cramps.

Beijing player Fang Bo took a group to visit Lingyin Temple, West Lake, Leifeng Tower and other scenic spots in Zhejiang. During the tour, Fang Bo fully explained the history, religion and other related knowledge of local and scenic spots, which was positively evaluated by tourists. In the process of explaining, he also pays attention to the rhythm of time and often makes some safety tips and civilized guidance.

Juck Zhang, a player from Shandong, is taking part in a tour group in Wuhan, Hubei Province. The tour group is Weibo, photography and tourism experts from all over the country. Juck Zhang, who came to Wuhan for the first time, made a detailed understanding of Wuhan and related scenic spots and made an in-depth study of team characteristics. When taking tourists to visit Wuhan Mulan Tianchi Scenic Area, Zhang actively interacted with tourists and handled emergencies in time.

Gao Qi, a player from Hunan Province, leads tourists to visit Huizhou Ancient City and Xin 'anjiang Landscape Gallery. When collecting materials the day before, Gao Qi observed that there were many middle-aged and elderly tourists and two children here. In this regard, Gao Qi specially brought a thermos bottle, appropriately slowed down the speed of the tour, repeatedly emphasized safety issues to tourists, and did not delay the travel plan.

Anhui player Li Guoming drew a red tourist route in Guizhou. Because the distance between the scenic spots is a bit long, Li Guoming carefully connected the scenic spots, and completed the steps of counting people, safety reminder, vehicle explanation, active atmosphere, dining, getting on and off, accommodation, and changing vehicles.

Wei Meiyou, a Sichuan player, constantly reminded tourists to travel and dine in a civilized way and take the initiative to take care of the elderly and children during his tour of Confucius Temple and Konglin in Shandong.

Zhang Yu, a player from Yunnan, took a delegation from Nanchang, Jiangxi Province to visit Sanqingshan Mountain in Shangrao, which took about 4 hours by car. Most of the groups are elderly people, and travel safety is the focus. To this end, Zhang Yu divided the tourists into five groups, counted the number at any time, and told the elderly to do what they could. On the way, Zhang Yu persuaded the complaining tourists in time. Zhang Yu also brought her own first-aid medicine to deal with unexpected situations such as sprains of tourists. In response to the accident that the "mysterious tourist" returned from another ropeway, Zhang Yu found and picked up the tourist in time.

On the morning of the same day, Shandong player Han Zhaojun led a delegation to visit Yuelu Mountain, Aiwan Pavilion, Orange Island and other scenic spots in Changsha, Hunan Province, and took the train with the delegation to Phoenix in the afternoon. In the meantime, the problems designed by the two "mysterious tourists" were easily solved by the players.

Fan Cheng, a player from Ningxia, leads tourists to Henan to experience the historical landscape culture. Due to the complex age composition of the team, it belongs to three generations of mixed teams. Therefore, Fan Cheng edited a detailed short message when he got the team information, including weather, clothes, cups and standing medicines. When the coach's TV can't be played, Fan Cheng actively takes remedial measures, downloads and plays safety videos with his mobile phone, and popularizes travel safety knowledge.

Zhejiang player Li Deyu leads the delegation on the Fujian route. He read out the Convention on Domestic Civilized Tourism on the bus, and emphasized the safety issue. Li Deyu also used lunch time to send a birthday cake to a birthday visitor. When watching the performance, Li Deyu gave the tourists the corresponding etiquette tips.

The second day of travel-coping with emergencies is getting better and better.

On March 28th, the former 10 player entered the next day with the team. There are some small situations in the itinerary, which directly test the ability of the tour guide to cope and solve. The focus of the day's assessment is to examine the tour guide's ability to deal with problems such as drivers being late, tourists not gathering on time, and tourists' buffet packing, and to test the tour guide's communication and coordination ability, emergency response ability and civilized tourism guidance consciousness.

Juck Zhang leads tourists to visit the Hubei Provincial Museum, enjoy flowers in the East Lake Cherry Garden, experience the East Lake Greenway and stroll through Chuhe Han Street. In order to adjust the team atmosphere, he performed "Shandong Express" for tourists in the car. Many accidents happened during the trip-at the entrance of the hotel, the station wagon was blocked by a private car; Two tourists got lost in the cherry blossom garden; Tourists don't keep the appointed time, and even some tourists are emotional. In this regard, Juck Zhang has taken active measures to deal with it and do a good job in calming tourists' emotions.

On that day, Fujian routes mainly included Wuyishan Jiuqu Bamboo Rafting, Yixiantian Scenic Area and Hu Xiaoxia Scenic Area. During the trip, in the face of the driver's lateness, Li Deyu comforted the tourists in time and promised to add meals to the lunch of the whole group of tourists, so that the tourists' dissatisfaction could be resolved. Finding the tourists lost, Li Deyu proposed to go back to the scenic spot to find the lost tourists, and the rest of the tourists, accompanied by tour guides and assistants, went to the next point as planned.

During his tour of Fenghuang Ancient City and Tianmen Mountain in Hunan Province, Han Zhaojun resolutely stopped the breakfast entrainment behavior of "mysterious tourists" and made tourists understand the importance of civilized tourism by putting facts and reasoning. Actively appease tourists' dissatisfaction with the driver's late behavior; Looking for lost "mysterious tourists" many times. He preached and explained the Convention on Civilized Tourism in the form of Shandong Express, which was very popular with tourists.

Fang Bo led the "Professional Group" of Zhejiang Tourism Vocational College to drive to Wuzhen and visited Dongzha and Tashi successively. In the face of the self-service breakfast packaging behavior of "mysterious tourists", Fang Bo promptly reminded; For the driver's lateness, Fang Bo has always calmed the tourists' mood, and promised to send water and vegetables to get the tourists' understanding. Fang Bo also attaches great importance to the safety and order of the tour, and often counts the number of people to remind tourists of the loss of the plan.

When Zhang Yu led tourists to visit Qiling Scenic Spot in Wuyuan, Jiangxi Province, the tourist flow in the scenic spot was large, which coincided with rainy weather and steep mountain roads, and put forward higher requirements for tour guides. Zhang Yu promptly reminded tourists to carefully consider experiencing the glass plank road to ensure the safety of the trip. Zhang Yu also handled the unexpected events of tourists leaving the group and signed travel contracts with tourists. That night, Zhang Yu also led a delegation to visit Jingdezhen Taoxichuan Cultural and Creative Park to guide tourists to civilized tourism.

In the process of taking tourists to visit Huashan Cave and Yun Qi Scenic Area in Huangshan City, Anhui Province, Gao Qi used stories, singing and other ways to enliven the atmosphere, narrow the distance with tourists, and repeatedly emphasized safety issues and publicized civilized tourism knowledge. In view of the fact that the hotel has just opened and the decoration smells strong, Gao Qi actively contacted the hotel to open the window for ventilation, comforting tourists and properly solving the check-in problem.

The third day of travel-a happy journey, with sincerity for warmth.

March 29th, the last day for former 10 players to take the group. The assessment point designed on that day mainly examines the tour guide's ability to deal with issues such as itinerary changes and loss of tourists' property, and tests the tour guide's contractual spirit and detailed service level.

During the trip to Fujian, some group members proposed to cancel a mountaineering route for physical reasons, but others insisted on the original route. In the face of differences, Li Deyu decided to divide his troops into two ways after understanding the opinions of the team members. One team is led by a tour guide assistant, and the other team is led by itself as planned. In the meantime, some tourists said that their wallets were lost. Li Dejun immediately reported to the travel agency and helped the tourists to recall the relevant details and prepare for the alarm. In the end, Li Deyu helped the tourists find their wallets.

When Gao Qi took the group to visit Hongcun and Xidi scenic spots, he left 40 minutes later than the original time in the morning because of the slow turn of the hotel and the traffic jam. He calmed the tourists' dissatisfaction in time. When tourists found that their luggage had been forgotten in the hotel, Gao Qi contacted the hotel several times, asking tourists to carefully recall the location where their luggage might have been lost. When a tourist asked not to attend the afternoon trip, Gao Qi showed respect and asked the tourist to sign a letter of commitment and report to the travel agency in time. During the driving process, Gao Qi also sang Huangmei Opera and Ancient Painting Opera to guide tourists to participate.

On the Henan line, some tourists found that their mobile phones were lost before departure. Fancheng helps guests recall places they may have forgotten and helps tourists find their mobile phones. Later, considering that most tourists are elderly people, Fan Cheng chose a shorter and relatively gentle sightseeing route after obtaining the consent of tourists. Fan Cheng helped the guests carry bags and water all the way. When Zhengzhou East District is unable to travel by car due to road closure of large-scale activities, explain the reasons to tourists in time. After understanding, Fan Cheng asked the tourists to leave a written certificate agreeing to change the itinerary.

On the Zhejiang route, Fang Bo led a delegation to visit Xixi Wetland Park in the morning and the Beijing-Hangzhou Grand Canal scenic spot in the afternoon. When the "mysterious tourist" informed that his ID card was lost in the hotel, Fang Bo immediately contacted the hotel and told the tourist how to deal with it. In the Wetland Park, Fang Bo guided everyone to visit the "Internet Celebrity" store according to the information found on the Internet. At the end of the trip, Fang Bo also distributed small prizes for everyone.

On the day of Jiangxi route, the main itinerary is to visit Jingdezhen official kiln, ancient kiln and ceramics museum. Before leaving with the group, Zhang Yu was informed that her trip to the Imperial Kiln was blocked by a traffic accident. He temporarily decided to adjust his itinerary, first visit the museum, keep in touch with the Imperial Kiln Scenic Area and negotiate his itinerary. With the consent of the whole group of tourists, Zhang Yu led everyone to visit ceramics museum, Jingdezhen. After arriving at the museum, in the face of the "mysterious tourists" demanding to retrieve the drugs left in the hotel, Zhang Yu inquired about the drug name and taking time in detail, and immediately contacted the hotel to arrange an assistant to retrieve the drugs. When receiving the e-tourism travel itinerary, Zhang Yu noticed that a tourist had a birthday that day and prepared a cake in advance.

Han Zhaojun led a delegation to visit Zhangjiajie Scenic Area to deal with items lost and itinerary changes. During the long-distance riding, Han Zhaojun enlivened the atmosphere by explaining the words and remembered the names of most tourists.

When Gao Jianhui took the tour group to visit Huashan mysterious cave, Jiabao Garden of Paifang Group, Huizhou ancient city and other places, she learned that an aunt in the tour group was unable to walk because her legs and feet were sore, so she contacted the wheelchair in advance before arriving at the scenic spot and pushed the tourists to walk through all the scenic spots. Gao Jianhui also coordinates tourists and hotels to solve room hygiene problems, and helps tourists to contact and retrieve lost items.