12345 scope of complaints

Legal analysis: 12345 The main services of the public hotline are:

1. Consult the government information and public service information such as the work responsibilities, policies and regulations, working procedures, law enforcement procedures and administrative examination and approval of the organizer;

2. The responsibility of the organizer is non-emergency help within the scope of the hail suppression brigade;

3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;

4, administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;

5. Other matters that should be accepted.

Legal basis: Measures for the Supervision and Administration of Convenience Service Platforms in People's Republic of China (PRC) 12345.

Article 5 Platform 12345, under the leadership of people's governments at all levels, adheres to the principles of territorial management, graded responsibility, centralized handling, and whoever is in charge is responsible, and solves problems on the spot in a timely manner according to law, so as to be "responsive and reasonable".

Article 6 The undertaking unit shall seriously handle the complainant's complaints, listen to the complainant's opinions, suggestions and demands, accept the supervision of the complainant, and strive to serve the complainant. No organization or individual may retaliate against the claimant for compensation. The matters requested by the requester shall be expressed in objective, true and civilized terms, and shall be responsible for the authenticity of the contents of the request, and shall not fabricate or distort the facts, and shall not insult or frame others. The opinions and suggestions put forward by the petitioner are conducive to promoting the economic and social development of our province, improving administrative management, social management and public services, and safeguarding the interests of the masses, and the relevant organs or units shall adopt them.