How to receive important guests

How to receive important guests, the most important thing is thoughtfulness. A good reception process can help us reach a deal, so we need to receive customers in the workplace in the highest standard way. The following details how to receive important guests.

How to receive important guests 1 1? For foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and flights that the other party has arrived, and arrange for people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.

2. When the host greets the guests at the station and airport, he should arrive ahead of time and wait for the arrival of the guests. Never be late to keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.

3. After receiving the guests. You should say "Have a hard trip" and "Welcome to XXX" first, and then introduce yourself to each other. If you have a business card, you can send it to the other party.

When welcoming guests, you should prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.

5. The host should prepare the accommodation for the guests in advance, help them to go through all the formalities and lead them into the room, explain the accommodation services and facilities to the guests at the same time, give the plans and schedules of activities to the guests, and give the prepared maps or tourist maps, places of interest and other introduction materials to the guests.

6. Send the guest to the residence. The host shouldn't leave at once. He should stay with the guests for a while and have a warm conversation. The content of the conversation should satisfy the guests. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.

7. After the reception work is completed, it will leave a good impression on the other party, which is conducive to the smooth progress of future cooperation. For the guests coming from afar, book the return ticket in advance. You can prepare some souvenirs for the guests when you send them away.

Before the guests board the plane or train, the farewell personnel should shake hands with the guests and wish them a safe journey. Also see the guests leave, and don't leave before the guests leave.

How to receive important guests? Determine the welcome specifications.

Usually follow the principle of equal status, that is, the main welcome and the guest of honor are equal. When it is impossible to be completely equal, they can be flexible, and people with equal status or deputies can come forward. There shouldn't be too many others

Grasp the arrival and departure time.

Accurately grasp the arrival and departure time of the guests, and inform all the welcoming staff and relevant units at the first time. If there is any change, the relevant personnel shall be informed in time. The welcoming staff should arrive at the meeting place in advance.

Not too early, not too late, not even too late. The off-duty personnel should arrive at the off-duty place before the guests leave.

Send flowers at the right time

There is generally no need to present flowers to meet ordinary guests. Welcome very important guests and offer flowers. Flowers should be used to present flowers, and the bouquets should be neat and bright. Avoid chrysanthemums, azaleas, carnations and yellow flowers.

After the main leaders attending the welcoming ceremony shake hands with the guests, flowers are usually presented by children or young women. You can present flowers only to the guests, or you can present flowers to all the guests separately.

Different guests are welcomed in different ways.

For the reception of a large number of guests, you can prepare specific signs in advance so that guests can see clearly from a distance; For the first time, guests who don't know each other should take the initiative to ask and introduce themselves; For more familiar guests,

You don't need to introduce yourself, just shake hands and greet.

Set aside a certain time

After the guests arrive at their residence, don't arrange activities immediately, but leave some time for each other before arranging activities.

How to receive important guests? Before the customers come.

1. After receiving the information that the customer told you to visit, please reply to the customer by email or telephone as soon as possible, indicating that the customer is welcome to visit, and learn about the number of customers, gender, position, dietary taboos, tea, cola or coffee, whether it is necessary to pick up and drop off by car, hotel address and telephone number, and the main purpose of this visit. Arrangements to facilitate the visit.

2. Make arrangements as soon as possible after receiving the information statistics replied by customers. Such as car dispatch application, customer visit contact letter, sample, catalogue, price, etc. , and plan to accompany the reception staff, such as the manager or team leader, and inform the customer of the specific situation and discuss the details.

Understand the customer's details and prepare the customer's visit plan, such as the visit process, the contents to be discussed, the goals to be achieved, etc. Conduct customer history, culture and background investigation.

3. Confirm the specific time of receiving the vehicle with the personnel department one day before the customer visits. E-mail or call the customer again to confirm the reception time, place and contact information. The personnel department should ensure that the vehicles are clean and tidy and stand by on time.

Prepare welcome cards or welcome electronic files. Tea, coffee and other drinks are prepared in the meeting room, and samples, paper towels, catalogues, pens and paper, and name tags are placed.

4. For the products that customers are interested in, the salesman should be very familiar with this product and understand its characteristics and advantages before introducing it to customers.

5. Inform the manager of the basic situation of the customer, the specific time of the visit, the main contents to be discussed and the appointment.

Second, customer reception.

1, the salesman is full of energy, dressed formally and appropriately, wearing a famous brand, meeting the driver at the hotel to receive the customer within the agreed time, and ensuring that the time of arrival at the hotel is 10- 15 minutes earlier than the time agreed with the customer. Therefore, it is necessary to determine the specific location in advance. Considering the traffic jam, customers must not be allowed to wait.

2. After arriving at the hotel, call the customer 65438+ 0~2 minutes earlier than the time agreed with the customer to inform them that they have arrived at the hotel gate and ask if they are ready. After meeting customers, greet them and shake hands.

3. When inviting customers to get on the bus, there are different seats on the bus. Generally speaking, the position behind the co-pilot is the best, followed by the position behind the driver, and then the co-pilot position. Understand common sense.

4. After the customer gets on the bus, he can simply tell the customer the time it takes to get from the hotel to the factory, so that the customer can have an understanding. Secondly, it should be noted that the salesman must not be silent and sleep with his eyes closed. Need to communicate with customers, such as whether you have been to China and Shenzhen, are you still used to it here? What's your impression of Shenzhen?

According to the previous understanding of customers, customers ask about the weather in their country, the situation of their city, the typical food in their country, or the unique food, fruits and habits in China, and introduce the development of the city and the scenery they encounter on the way.

In short, this is what everyone lacks and needs to be supplemented, but it is very important to narrow the distance with customers.

5. When you arrive at the company, inform the front desk to turn on the light in advance, and inform the tour leader or manager to wait at the elevator door.

Note that the salesman first introduces the manager to the customer. For example, Peter, this is Alex, the manager of our company's business department. Alex, this is Peter from ABC Company in America. Let customers know first is respect for customers.

6. After arriving at the company, take the customer directly to the meeting room. Watch company introduction videos or PPT, and make tea or coffee for customers.

7. After watching the video or PPT, you can show the customer around the exhibition hall, and explain the company's case in detail, as well as the relevant characteristics and uses of the products, communicate with the customers, pay attention to the customers' interests, and make relevant records at any time for later follow-up and communication.

8. After visiting the exhibition hall, ask the customer whether to continue to visit the factory. After getting an accurate answer, accompany the customer to visit the factory and give the customer a detailed introduction to the product production process, as well as the differences and characteristics between different products. Then you can go back to the conference room, and at the same time, the relevant personnel will prepare the samples that customers need to see and bring them to the conference room.

9. During the discussion, in addition to communicating with customers and answering related questions, you need to actively collect more information about customers and make detailed records.

For example, if the customer has any special requirements and attention on products and cooperation, we need to cooperate with him, whether he has bought from China, how about cooperation, what kind of sales channels the customer uses in the local area, and the types of products he mainly deals in.

Products that sell well are likely to be purchased. While understanding customers, we can also introduce the advantages of our company, such as R&D, production, sales and promotion. If necessary, we can introduce our company's major customers who cooperate with customers locally to increase opportunities, which requires preparation in advance.

10. If the customer needs a sample test, or talks about the price or a big project, and the team leader or manager is present, he can make a decision directly and act decisively. If necessary, he can contact his R&D colleagues at any time to attend. Communicate with the general manager when necessary and tell the customer that the general manager of the company wants to know the customer. With the consent of the customer, he can introduce the general manager to the customer and strive for maximum cooperation.

Opportunity. Pay attention to introduce the customer to the general manager first, and then introduce the general manager to the customer.

1 1. At the end of the conversation, the accompanying personnel should contact the personnel in time to arrange a car to send the customer and give the customer gifts, such as tea. Ask customers if they can have dinner together, if they want to order food, arrange the dining place according to their needs, and send a car to pick them up.

12. Finally, I warmly express my pleasure to meet this customer and hope that he will enjoy his stay in China. If you need any help, please feel free to contact us. Under normal circumstances, the customer must be accompanied by a salesman, and it is not allowed to decide to let the customer leave alone. It's best to finish what he started and accompany the customer personally or park the car at the hotel.

13. Later that day, I wrote an email to my client, thanking him for his visit, expressing my pleasure to meet him, and summarizing all the details of this visit and related follow-up arrangements in detail.

14. According to the information provided by the customer before, it is estimated that when the customer wants to leave by plane, call the customer, wish you a pleasant journey and welcome to China again.

15. After the customer returns to China, contact the customer in time and do the follow-up work well.

Third, after the customer visits.

1. According to all records of customers' visits, organize and submit them to the department manager, and discuss in detail how to follow up customers' needs and further communication and cooperation.

2. Contact relevant departments and colleagues in detail, arrange and implement the details discussed in the process of customer visit immediately, and feed back to customers in time. The above is the process of receiving customers. Although it looks simple, it still takes effort to do it well.