Basic knowledge of speech etiquette

There is a certain art in speaking, which makes both sides feel comfortable. The following is the "basic speech etiquette common sense" I compiled for you, for reference only, I hope you like it! For more details, please click to view.

Basic knowledge of speech etiquette 1, speech-reflect your cultivation level.

Be polite before you speak, but be more polite once you speak.

(1) Pay attention to the other person's mentality and timing when you speak.

Is to consider whether the other party can understand, have interest, and accept it. On a special day and moment, a heartfelt congratulations and a sincere compliment will have icing on the cake; When others are in trouble and depressed, a considerate greeting and sincere encouragement are more effective.

(2) Don't tell lies, empty words and big words.

"Wolf is coming" can only play tricks on people once or twice, and the third time is bound to be punished. It is a great harm to people to plant, hurt and slander others. The wounds of the beaten flesh are easy to heal, but the wounds of the wronged soul are difficult to calm down.

Empty talk and big talk may confuse people for a while, but they must not deceive people for a long time. In this case, "seeing people for a long time" means seeing people who are shallow and shady.

(3) Pay attention to distinguish between polite terms and sarcastic terms.

In daily life and social communication, there is also a phenomenon of "insincerity", which is out of specific needs and practices and cannot be regarded as hypocrisy and rudeness.

Polite expressions in social occasions, such as "I've heard a lot about you", "Nice to meet you", "My humble abode" and "Pumbaa Zenghui", are obviously a bit exaggerated, but they can make the other person feel comfortable and respected, which is a long-standing social courtesy.

Between relatives and friends, especially lovers, people often say things like "enemies" and "I hate you so much", so there is no need to worry about them. These playful satires complement each other and are also a kind of life interest.

2. Emotion-the key to sound good or not.

Man is the most emotional advanced animal, and being polite can meet the needs of self-esteem. So you must pay attention to your emotions when you speak.

(1) sincere attitude. When talking with people, you should be attentive and sincere. When expressing congratulations, you should have a warm expression. If you just talk kindly and have a cold expression, it will be considered perfunctory or even ironic. When talking to people, you should concentrate. It would be impolite to look around casually and answer irrelevant questions.

Good at listening. When the other person speaks, we should listen carefully. There are often some body language, such as nodding, which can make the other person feel that he is taken seriously. Never show disinterest or interrupt each other.

(3) The nuances are different. Human words are rich and colorful, some of them are different, and the emotions expressed are also very different. Such as: sit, sit, please sit, please sit; Drinking tea, inviting tea, inviting tea, people obviously feel the difference in politeness.

(4) Be strict with yourself. The speaker should have empathy, put himself in the other's shoes, be strict with himself and be lenient with others.

3, skills-there must be art in speaking.

(1) has a sense of role. Pay attention to yourself and the other person's identity when you speak. It is impolite to give priority to each other, big or small.

(2) Be considerate of others. As the saying goes, "the speaker has no intention, but the listener has a heart." Therefore, the speaker should take care of other people's feelings and don't hurt others' self-esteem unintentionally, which is embarrassing. We should consider whether the audience can understand, so try to say what everyone can understand. Take care of your heart and speak kindly. We should also pay attention to those people with low social status, long differences and strong inferiority complex at parties.

(3) consider the wording. Although frankness is a good character, it is not appropriate to speak directly on many occasions, otherwise it is a lack of education and may cause misunderstanding and embarrassment. Never talk about going to the toilet or urinating when dining in a hotel or attending a banquet. If you have to, you can only talk about going to the bathroom.

(4) Learn humor. Humor is the most interesting, infectious and universal communication art, because humor can make the atmosphere relaxed and active.

4. Address-the beginning of communication with people

In interpersonal communication, address reflects a person's own education, the degree of relationship and social fashion.

Appellations of relatives: father, mother, uncle, aunt, uncle, eldest brother, second sister, aunt, uncle, menstruation, cousin and so on. This is often used in family life and family gatherings. It is called by generations, kind and warm.

Workplace address: it is a common address that matches the position and title of the person you associate with, such as Dean Sun, Professor Lin, Teacher Zheng, Manager Chen and Wang Dong.

Name appellation: First, linking names with surnames is relatively blunt, and it is only used in a few occasions such as meetings. Second, only address your family name, and add prefixes such as "old" and "small" before your family name, such as "Lao Zhang" and "Xiao Huang", which are more respectful and easy-going and commonly used; Surnames with suffixes, such as "Wang Lao", are honorifics and can only be used for highly respected people. Third, it is more friendly to the younger generation by their first names, which are often used by elders to address the younger generation, among relatives, friends, classmates, colleagues and neighbors. General title: for those whose names and positions are unknown, you can use general honorific titles. Address men as "Mr", unmarried women as "Miss" and married women as "Ms" in companies and service industries; When shopping for directions, comrades, masters, bosses, waiters, ladies, little sisters, children, etc. are generally used as general appellations, and relatives such as "big brother", "big sister", "uncle" and "aunt" can also be used to make them more cordial.

5, greetings-affectionate and polite.

Greetings are the opening remarks when meeting, the prelude and foreshadowing of conversation. Common greetings are:

(1) greetings. Common polite expressions such as "Hello", "Good morning" and "Happy New Year"; "Long time no see, I miss you very much" "Are you busy recently? Are you in good health? " A caring greeting like this.

(2) touching the scene. Such as "Good evening! It's good to take a walk at this time. " "Today's weather is really good, and the scenery here is also very good." Such words are common greetings in daily life.

(3) compliment. For example, "I haven't seen you for years, your style is still the same" and "Xiao Wang, your hairstyle is really beautiful", the other party will be very happy to hear it.

(4) Admiration. Such as "I've heard a lot about you", "read your masterpiece" and "nice to meet you".

There is no fixed pattern of greeting or etiquette. Choose according to people, time and place, be sincere, kind and natural.

skill

It is not appropriate to say "how old is the child" or "say hello to the wife" to friends who have not been in contact for a long time, so as not to accidentally touch the hidden pain and embarrassment of the other party. You can use greetings such as "Please give my regards to my friends" and "Please give my regards to the whole family".

6. Elegant language-the expression of knowledge and literacy

Respect is the core connotation of etiquette, and honorifics should be used in language.

"Order, respect and virtue" are used to address each other's relatives. "Ling" is universal, "Zun" is long, and "Xian" is the address of peers and younger generations, but "Zun and Xian" are universal when addressing the other spouse. Such as "your father, your mother, your son, your love"; "Good brother, good sister and good nephew"; "Your wife, virtuous wife" and so on.

"Home, home and small" is used to refer to a person's relatives. "Home" refers to elders, such as my father (mother), uncle (uncle) and brother (sister-in-law). "She nationality" refers to peers and younger generations, such as younger brothers (sisters) and nephews. Children can be called children, daughters and husbands.

Parents who have passed away can be called "my father", "my mother" or "strictness first" and "kindness first".

The word "expensive" is often used to address each other and their units and companies, such as "your place" and "your company". Furthermore, ask the age. For young people, you can ask, "How old are you?" For the elderly, you can ask, "How old are you?" .

skill

Meeting for the first time-I've heard a lot about you; Long time no see-long time no see; Seeking criticism-suggestions; Ask for forgiveness-tolerance; Trouble others-disturb; Seek convenience-excuse me; The client does things-please; Praise other people's opinions-high opinions.

7. Telephone-You can tell a person by his voice.

As an active actor, the caller should consider the feelings of the passive receiver.

(1) Don't make unprepared calls. When you make a phone call, you should have a good mental state. It's best to sit standing, but don't lie down or lean on the sofa, it will make a lazy sound, and you can't talk on the phone while eating. Before picking up the receiver, you should understand what to say after the phone call, be clear-headed and clear-cut.

⑵ Choose the appropriate call time. The principle is to try not to disturb each other's work and rest. Generally speaking, three meals; Before 7: 00 am (8: 00 on holidays) and after 10: 00 pm; When the other party is going to work or coming home from work, it is not appropriate to call unless absolutely necessary. Never make a phone call in the middle of the night, so as not to disturb the other party and family. You should also control your speaking time and try to make a long story short.

(3) Pay attention to your manners. The volume should be moderate, subject to the other party's clear hearing. Speak slowly and calmly, giving each other a sense of intimacy, but don't take it personally and don't put on airs.

Generally speaking, you should make a short greeting, introduce yourself and tell the person you want to talk to immediately after you connect the phone. Do you know who I am? Guess! "Something like this.

Be sure to use polite expressions when calling, such as "Hello", "Did I make myself clear", "Thank you", "Goodbye" and "Good night"!

The courtesy of answering the phone reflects a person's upbringing and the style of family or unit. Pick up the receiver, first of all, politely tell your company name. Don't be around when you answer the phone in the office, which will affect others' work. If you are at home, say "hello" when you answer the phone, and the other party can reply. If necessary, introduce yourself.

If the other party wants to page Zhang San, the receiver should tell the other party enthusiastically, such as: "OK, please wait a moment." Then put your hand through the receiver, or ask for it or hand it to Zhang San directly. If Zhang San is not in, the person answering the phone should politely say "Do you need to leave a message" and "Can I leave your phone number", and never hang up with the words "Not in" or "Haven't seen you".

Keep a pen and paper by the phone so that you can take down the other party's messages at any time. When you receive a wrong number, you should also say "Sorry, you have the wrong number" in a friendly way.

After the telephone conversation, you can ask the other person, which is both a respect and a reminder, and finally end with polite words such as "goodbye".

Put down the receiver slowly. If the voice just falls, you pick up the receiver with a bang, which may make your previous courtesy go down the drain. Generally, let the venerable master or the caller put down the receiver first.

8, mobile phone-don't forget to turn it on and off.

Mobile phone etiquette has both the characteristics of telephone etiquette and its special norms. The basic feature of mobile phones is mobility, which may bring noise everywhere, so mobile phone users should pay special attention to others.

(1) Booting is the basis of the call. Under normal circumstances, the mobile phone should be kept on and carried with you, so as to answer it in time, not to let the other party wait anxiously, and not to let the mobile phone far away from the owner disturb others. If it is inconvenient to answer in time, you should reply in time and explain the reasons when you have the opportunity, and apologize.

Never let it ring when it shouldn't. In special occasions, such as driving, meeting, surgery, lectures, performances, talks, theaters, hospitals, concert halls, libraries, airplanes, buses, hotel lobbies ... you can't talk about mobile phones like nobody's watching!

(3) To make a long story short, take care of others. Pay special attention to being concise when talking on a mobile phone to save talking time. It is more important to make a long story short if the other party is on the road or doing business or in an occasion where it is not suitable to talk more.

Nowadays, there are more and more functions of mobile phones, but we should pay attention to: don't send information spam to acquaintances with mobile phones, and don't make vulgar jokes with mobile phones.

9. Letters-write politely to see the truth.

There are many rules for letters, too numerous to mention. Common defects are as follows:

(1) envelope. In order to stand out and show more respect for the recipient, the recipient's name should be in the middle of the envelope, and the words can be written a little bigger and a little to the left. Don't use the address of the writer to the recipient's relatives or administrative duties, such as "menstruation" and "director", because the envelope is mainly for the delivery man, and it is impolite to write it to the delivery man. Letters printed by computer must be signed by hand (signature) to show caution; It is best to hand-write the title to show respect.

(2) manuscript paper. Stationery should be standardized and tidy. If you casually use paper torn from exercise books or notebooks, or write letters with palm-sized paper, I am afraid it will give people an impression that it is not just stingy. Title, greeting, text, conclusion, naming, date and other content formats should pay more attention to standardizing ceremonies.

(3) When sending emails and text messages, don't forget your real name, and don't let the other party waste time and effort to guess. Before sending a letter, think about whether the letter will bring resentment and misunderstanding to the recipient and his family, especially the advertising information, or send it less; No illegal content such as obscenity, violence or incitement to superstition shall be published. This is not only rude, but also immoral, and may seriously violate the law.

(4) greeting cards. As a special congratulatory letter, whether it is a paper greeting card or an electronic greeting card, we should pay attention to factors such as timing, object and emotional characteristics. Don't make fun of old people, and don't use sweet words to friends of the opposite sex. It is best to create your own congratulations, which should be sincere and distinctive. Those simple copying and forwarding congratulations will inevitably produce an ordinary and rigid perfunctory feeling.

10, surfing the Internet-judge your personality carefully.

Sincerity has special significance in network etiquette. The remarkable feature of online life lies in its virtuality. You can communicate without looking at the person, listening to his voice, knowing his real name and reading his handwriting. Therefore, being sincere with others can better reflect your personality in online life.

The online world gives you the greatest freedom of speech, but it doesn't mean that you can do whatever you want, but remember: don't do to others what you don't want others to do to you. You can't just vent yourself, regardless of other people's feelings.

Online chatting takes into account the feelings of others, and should be as sincere, cordial and cautious as face-to-face chatting, and don't say false, big and empty words.

Respect others' right to privacy, and don't ask others any questions involving personal privacy. We should respect the customs and habits of others and even other countries, and don't violate the taboos of others and nations.

Be good at reflecting your upbringing. Network life should also pursue a high level. People can appreciate professional knowledge, exchange information and help each other. We should also be tolerant, forgive others' mistakes and treat network communication with a calm and rational attitude.