Does the tip-off number 12345 work?

12345 citizen service hotline is based on the fact that there are too many citizen government service hotlines, which are inconvenient for citizens to remember. Therefore, all provinces and cities in China have adopted the way of merging service hotlines into 12345, and then transferring them through 12345 hotline center according to specific needs.

Working mechanism

The public service hotline implements the working mechanism of "external No.1 service, centralized acceptance, classified disposal, unified coordination, linkage of all parties, and limited time handling". After the citizens call the "12345" hotline, the call center hotline receptionist will answer the phone first. After answering the calls of the masses, the hotline receptionist will directly answer the consulting questions that can be answered directly according to the information in the knowledge base, and transfer the consulting questions that cannot be answered directly, as well as help, complaints and suggestions, to the relevant districts, counties and departments for handling in time. Relevant districts, counties and departments shall promptly and properly handle incoming calls and reply to the public, and at the same time feed back the processing results to the public service hotline.

Main acceptance

First, the government departments and staff responsibilities, procedures, administrative examination and approval, administrative acceptance, investment and other policy provisions of the consultation;

Two, opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management;

Three, labor security, medical services, education, safety and other social life needs to be solved by the government;

4. The needs that need to be solved by the government in the production, operation and development environment of enterprises;

5. Criticism and complaints against government departments and their staff;

6. Provide comprehensive information inquiry services such as transportation, weather forecast, legal consultation, tourism and catering, life service, ticket inquiry and charitable donation.

Matters needing attention

Precautions for calling the public service hotline: be sure to be clear about the facts and leave your real name and effective contact information; If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units; If the complaint has entered the judicial process (the court has made a second trial or a judgment), the citizens should directly report it to the Standing Committee of the Municipal People's Congress, the Political and Legal Committee of the Municipal Party Committee or the judicial organ at the next higher level; For emergency help involving the safety of life and property, citizens should call 1 10, 1 19 directly. Parents should strengthen the education and management of minors to prevent misdialing; For invalid calls, the agent will patiently persuade and persuade; For malicious harassing calls repeatedly made after persuasion, once verified, the public security department will investigate the responsibility according to the relevant provisions of the Law on Public Security Administration Punishment.

skill

The above answer is only for the current information combined with my understanding of the law, please refer carefully!

If you still have questions about this issue, I suggest you sort out relevant information and communicate with professionals in detail.