Brief selection of summary model essays by high-speed toll collectors.

Summary of the work of high-speed toll collectors Time flies 1, and another month has passed in a blink of an eye. Looking back on this month's work, it was boring, but it was a lot of fun. I always treat my work as an excellent toll collector, diligent, earnest and enterprising, and make my due contribution to CCCC Yonghou Expressway. The work of this month is summarized as follows:

First, conceptually.

In the spirit of "don't work hard today, try to find a job tomorrow", I successfully completed all the tasks assigned by my superiors. At the same time, with the care, support and help of the station leaders and colleagues, we will constantly improve ourselves, be strict with ourselves in all aspects, be diligent and dedicated, be honest and enterprising, and defend the honor of China Communications with practical actions.

Second, in learning.

I constantly strengthen the study of laws and regulations, safe production and charging business, and conduct a thorough inspection at the end of each month. If I fail the exam, I will consolidate my study again, make full preparations for the next exam, and strive to be a good employee with good business skills and strong legal and safety awareness.

Third, in terms of fee-based card issuance.

I always remind myself to collect every sum of money and issue every card to minimize unnecessary mistakes. According to preliminary statistics, by the end of X, I * * * issued X pass cards, of which the license plate did not match 1 card and the model did not match 2 cards; * * * Take back X pass cards and charge X yuan for the toll, without any mistakes.

Fourth, in terms of work discipline.

I strictly abide by the rules and regulations in the station, do my job well, and can fully perform the eight forbidden and fifteen forbidden contents of charge order management, so I don't pay attention to Monday to Friday, Saturday and Sunday in the station area? And when you go to work, you can keep your clothes clean and tidy, with complete signs, wear a hat when you enter and leave the booth, keep your desktop clean and tidy when you enter the toll booth, lock the door in time, report any problems in time, and ensure the smooth driveway.

Fifth, in terms of civilized service.

In my toll collection work, every driver and passenger will cooperate with a welcome gesture and smile when treating every car in the past, and patiently answer questions raised by drivers and passengers, which can solve problems for drivers and passengers; When the road is closed or in rainy and foggy weather, you can explain it to the driver well to avoid unnecessary complaints.

Sixth, in terms of employee life.

We are old comrades in front of new employees. I will lend a helping hand to help new employees and establish sincere friendship! Since we can work together, it is fate, that is, brothers and sisters. Whoever is in trouble, as long as I can help, I will definitely help to the end. In our spare time, we have carried out many recreational activities, such as knowledge contests, gymnastics performances, singing competitions and so on, which fully embodies the vitality of our team. In these spare-time activities, I took part in after-school exercises and singing competitions. After our hard rehearsal, we finally achieved excellent results, winning honor and adding luster to the toll station.

In this month, there is too much work to be done and it is not comprehensive at one time. These are all heartfelt feelings.

Summary of the work of high-speed toll collectors 2. In X months, with the spirit of being pragmatic, pioneering, enterprising and innovative, with the care and support of leaders and colleagues, I persisted in learning and improving myself, and was strict with myself in all aspects, loving my job, being honest and trustworthy, working hard and striving for good results. All work tasks have been successfully completed. The thoughts and work of X months are summarized as follows:

First, in terms of ideology and politics.

Strive to improve theoretical cultivation and consciously use theory to guide work. Support the leadership of the party, abide by the law, be honest and self-disciplined.

Second, in learning.

As a learning employee, I not only studied political theory, but also learned X months' knowledge of collection business and related laws and regulations. Learn from advanced figures, learn from good people around you, and improve your ability to solve practical problems.

Third, in terms of service attitude

I know that the image of the toll collector represents the overall image of Shanghai, Hangzhou and Ningbo, so I always dress neatly as required. I always pay attention to my service attitude and use polite language at work. Charging is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work, but some drivers are full of grievances, complaining and even swearing. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.

Fourth, in terms of charging work.

In the charging work, I study hard, practice hard, ask if I don't understand, and master the operating procedures skillfully. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing, especially on holidays. In this case, in addition to improving efficiency, I also made sure that every car carefully checked the vehicle model, carefully checked the tickets, carefully counted the banknotes, carefully lifted the poles, and did a good job meticulously. At the same time, in order to do a good job of charging, I always pay attention to the cooperation with the monitor and inspector, ask for instructions and report in time when I encounter online problems, and correct and solve the problems in time.

Fifth, in daily life.

In my class, everyone calls me "boss". As my eldest brother, I always care about my brothers and sisters. In front of them, whether at work or in life, I am strict with myself, work hard and get less, set an example and help my comrades enthusiastically. For example, in order to have a clean and tidy working environment, I always take the lead in cleaning regardless of fatigue and drowsiness.

I know that I am far from the requirements of the leader in any way. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the monitor, and improve my professional level and ability and quality through continuous learning. Be an excellent toll collector with assured leaders, satisfied drivers and dedication.

The work summary of the high-speed toll collector has been successfully completed through unremitting efforts and hard work. The purpose of holding this meeting today is to find out the shortcomings in the work and arrange the tasks for the second half of the year on the basis of summing up the achievements in the first half of the year, so that everyone can have a clear understanding of the work and ensure the comprehensive completion of the work this year.

I. Completion of various tasks in the first half of the year

(a) the completion of the task of charging

As of June 30, 2008, * * * collected toll 1.2 1 billion yuan (including 5.073 million yuan for Dehui Station; Caiyuanzi Toll Station 440 yuan; Tao Laizhao Station is 2.958 million yuan; Fuyu Station is 3.494 million yuan; Lalinhe Station109566,000 yuan), the daily average is 669,000 yuan, accounting for 48.44% of the annual toll collection tasks, up 7.8% year-on-year. The entrance traffic volume is 842 125 vehicles, the exit traffic volume is 842,734 vehicles, and the total number of entrances and exits is1684,859 vehicles.

(two) the collection of road fees.

As of June 30, 2008, a total of 33 1 trips occurred on Changyu Road, a year-on-year increase of 40%. 33 cases were solved1,and the detection rate was100%; The road property compensation fee has reached 6.5438+0.073 million yuan, a year-on-year increase of 32%; Cleaning 1 199 times, an increase of 27% over last year, and the clearing fee was 568,000 yuan, an increase of 37% over the same period last year; The total cost of the two items is 1, 646,5438+0,000 yuan, an increase of 34% over the same period of last year.

(3) the completion of the overrun work

By June 30, 2008, * * * had detected 10948 vehicles, a decrease of 19 177 vehicles or 63.66% compared with the same period of last year, of which 478 vehicles exceeded the limit, a decrease of 36% compared with the same period of last year, and the goods were unloaded146655. The number of people fined reached 473, an increase of 148% over last year, and the amount of fines collected was 50 10000 yuan, an increase of 423% over last year.

(four) the completion of the maintenance work

This year, three construction companies * * * carried out snow removal for 23 times, dispatched 368 mechanical shifts, * * * used 996 tons of snow melting salt, and completed the snow removal output value 165438+ 10,000 yuan; The output value of spring patching is 6.5438+0.5 million yuan; Daily maintenance and minor repairs: 1367 corrugated guardrail, 732 upright post, 65438 anti-blocking block +0038 anti-glare board, 388 movable guardrail, 1229 m2 pothole, 820 corrugated guardrail straightening and spraying, and maintenance work completed in three sections.

(five) the completion of the communication work

Organize mechanics and office electricians to replace toll station monitors, repair oil burners, repair driveway mainboards, and repair optical transceivers. And completed a total workload of more than 70,000 yuan.

(six) the completion of safety work

In the first half of the year, three safety inspections were conducted for offices, stations and service areas along the line, and a safety inspection bulletin was issued. During the safety month, 24 banners were made, 654.38+00000 leaflets were printed, and safety information desks were set up at Lalin River overrun detection station and Lalin River toll station. Replace more than 80 fire extinguishers for the whole place. No production safety accidents occurred in the first half of the year.

Second, the main work in the first half of the year

(A) to strengthen the study of political theory

Organize political study 10 times, write 2 learning experiences, and focus on the education of socialist concept of honor and disgrace. In the concept of honor and disgrace education, our department requires all departments to focus on their own work characteristics, try their best to connect with actual work and solve practical problems, so as to make this activity a mere formality. During the activity of establishing "Five Good Party Branches", our office asked party member to copy "party constitution" and recite the main chapters, and our office also organized employees to watch the movie "Niu Yuru" in Changchun.

(two) improve the performance pay assessment program, complete the competition for posts.

Since the implementation of the performance pay assessment scheme for more than a year, our bureau has held middle-level cadres' meetings and workers' meetings to revise and improve the performance pay assessment scheme, making the assessment scheme more reasonable, more perfect and more conducive to operation. Then our office organized all the staff to vote and determined the salary coefficient of each position.

On April 18 this year, according to the unified arrangement of the Senior Management Bureau and in line with the principle of fairness and justice, 17 comrades who applied for nine posts such as deputy stationmaster of toll station were evaluated democratically and recommended by the masses, and relevant departments of the bureau were invited to give questions, and 17 comrades were tested and made speeches on the spot. After that, the opinions of the masses were widely solicited, from 17.

(C) strengthen contract management to ensure the smooth flow of Chang-Yu Expressway.

In the first half of the year, the maintenance department vigorously promoted contract management. From the preparation of snow removal in winter, check the implementation of all contractors' vehicles, personnel and materials according to the terms of the contract. In the process of snow removal, the construction period was emphasized and measured according to the contract acceptance, which successfully completed this year's snow removal work.

In the daily maintenance, pay attention to the daily cleaning and duty of the sweeper, which ensures the cleanliness and beautification of Changyu Expressway. The maintenance department is still working hard on measurement, strictly controlling measurement according to the contract, and ensuring the interests of the management office.

At the beginning of this year, the maintenance department also found the problems existing in the expansion joints of Songhua River Bridge in time and contacted the manufacturers to replace them in time. During the replacement process, it visited the site several times to check the quality and progress of the project to ensure traffic safety.

(four) advocate civilized service, establish a good image of the window unit.

1, advocate family service and do everything for pedestrians.

In the first half of the year, I launched a collection of civilized terms among the toll collectors of the whole bank, which received enthusiastic response from the toll collectors. * * * Collected 99 civilized expressions. In the education of socialist concept of honor and disgrace, each toll station puts forward "being proud of civilized service and ashamed of being cold and hard" in combination with its own work characteristics, and sets up convenience service kiosks at each toll station, and regards "everything is for drivers and everything is for pedestrians".

2. Advocate civilized law enforcement and serve drivers and passengers enthusiastically.

In the process of road administration law enforcement, all political departments require all law enforcement officers to salute before law enforcement. Be kind when handling cases, forbid brutal law enforcement, and even less "eat, take, get stuck and want". When drivers and passengers are in trouble, road officials can always lend a helping hand. Some cars on the road are broken and will be repaired soon. Road officials will set cones for them at the rear of the vehicles and take the initiative to contact the accident vehicles to dump the goods for maintenance. Some drivers and passengers were stranded in the management office at night, and the road officials contacted the vehicle and sent it to Dehui City for free, which was well received by the majority of drivers and passengers.

During the construction of Caiyuanzi toll station in the first half of the year, the construction unit often changed some facilities on the road and frequently occupied the road. In order to ensure the smooth flow and construction safety of the expressway, the road officials standardized the safety work of the construction unit and conducted regular inspections and on-site maintenance. No safety accidents occurred in the whole construction process.

3. Pay attention to hygiene and improve the service level of the service area.

The management department and the two institutes insist on joint inspection of the service area every month, focusing on the sanitary conditions of the yard, toilet, restaurant, kitchen and shop. The service area is required to provide a clean and beautiful environment for drivers and passengers in the past, and at the same time, the employees in the service area are required to have a correct attitude and be enthusiastic about serving passers-by, so as to create good social benefits while pursuing economic benefits and realize the double harvest of material civilization and spiritual civilization.

(5) Solve practical difficulties for employees and improve office and living conditions.

At the beginning of this year, the leading group listed five things for employees as the key work objectives this year. In the first half of the year, the leading department of the Finance Department installed solar water heaters for all offices and stations, which solved the problem of employees' bathing, replaced sheets and quilts for all employees, replaced office desks and chairs for some offices and stations, painted office space in Misa, purchased personal insurance for all employees, and customized work clothes for wreckers and road maintenance workers.

(6) Race against time to open the financial toll station in advance.

On the morning of June 26th, our department held an emergency meeting attended by members of the leadership team, offices, financial departments, charging departments, communications departments and other departments. The meeting requested that all living work of Caiyuanzi Toll Station must be in place before July 1 to ensure that the toll station can be opened on July 1 day. Starting from the 27th, relevant personnel purchased in Changchun and Dehui respectively. On the 29th, the Senior Management Bureau informed the toll station to open in advance on the afternoon of the 30th. The department immediately coordinated 14 beds from four other stations and offices, and delivered them to the vegetable garden on the afternoon of the 29th. The first batch of work materials also arrived that night. On the morning of the 30th, a large number of living and working materials arrived one after another. The management office transferred more than 20 workers from various offices and stations to be responsible for various installation and commissioning, and the toll station was successfully opened at 4 pm on the 30th.

(seven) to raise awareness of prevention and establish a long-term mechanism for safety work.

Strengthening the safety awareness of all employees and understanding the high risks of expressways is the basis for doing a good job in expressway safety. Starting with the establishment of rules and regulations, standardizing employee behavior, forming an inspection and supervision system, and conscientiously implementing it are the guarantee for doing a good job in safety. Combine safety work with other work organically, and take safety work as the premise of doing other work well. In the first half of this year, our bureau not only conducted safety inspections on stations, stations and service areas along the route during Spring Festival travel rush and May Day, but also formulated a series of rules and regulations, such as accident reporting system, hidden danger registration system, safety hidden danger rectification system, and safety production reward and punishment system, to ensure that safety production has rules to follow.

Summary of the work of high-speed toll collectors 4. The glorious xx year is about to pass. We will carry forward the achievements and achievements made in xx years, carry forward the spirit of not being afraid of difficulties and being brave in dedication, and create a more brilliant xx year and strive for it! Summarize the advantages and disadvantages of xx years and plan the working ideas and trends of xx years.

As a toll collector, we should first practice the charging business skillfully and make contributions to the charging cause. As a qualified toll collector, we should not only master professional skills, but also keep in mind the duties of toll collectors, abide by the company's rules and regulations, and strive to build more convenient expressways and satisfactory expressways.

I just joined the charging system this year, and my knowledge and understanding are not comprehensive. After going to work, training and internship, I have a great understanding of the charging work. Charging is a very boring job, but since you come to this job, you must do a good job of charging. We should make special efforts, be tolerant and dedicated, and show our brilliance to the expressway.

First, clearly understand the current situation, attach great importance to it ideologically, and actively make preparations. In the current task situation, participate in the evaluation of charging experts and service stars, and strive for station, class and personal honor. We will certainly shine in our posts and break out of our own world.

Second, we attach great importance to the identification of this research organization. Everyone should sign up quickly and form good habits. Actively prepare, practice the business more refined and stronger, do your duty, and strive to achieve the goal.

1, practice excellent charging skills, strive to be excellent toll collectors, strengthen the collective sense of honor of personnel, and take the concept of standing at home.

2. Do your duty and strive to overcome the cold. Although the environment and climate here are cold, we should overcome difficulties, do our duty, do our best and work hard.

3, based on their posts, strive for first-class results based on their posts, strive for first-class results, ensure the normal operation of the unit, integrate into this big family, and build a harmonious working environment. In order to achieve proud results, we must complete various tasks with strict requirements and high standards.

Personally, I think that in a collective, we should not only be proficient in business, but also have rules and regulations and develop a style of work. Discipline can guarantee the cohesion of a group and is the weather vane for completing various tasks.

First, prevent loose and scattered, and strictly cultivate to ensure the normalization and normalization of the charging order.

1. Looseness does great harm to individuals and groups.

2. Affect the completion of the current major tasks of the team and the collective.

3. It damages the good image of the toll collector.

4, endanger personal growth and progress.

Second, consciously stick to your thoughts, stick to your own style, do your own thing, record the special situation of your post, abide by safety regulations, and strive to add luster to your charging life.

1, re-recognize, eliminate interference, achieve ideological stability, unify understanding, and obey orders.

2, formal discipline, strict discipline, strict and meticulous requirements during work.

3. Work with peace of mind, make more contributions, have enthusiasm and bright spirit, and the shortcomings will be overcome. Strive to build a more prosperous expressway!

From work to now, I have summed up the following points for myself, and I will try to do the following:

1. Keep your heart small, your hands fast and your eyes bright.

2. Adjust the mentality and face "everything" with a normal heart.

3. Don't bring emotions to work, which will affect your normal work and normal play.

4. Do a good job, be more skilled in business, and take care of dormitory facilities and toll station equipment.

5. Record the gains and losses in the work, and be good at summing up and learning lessons.

6. Realize that your work skills can meet the standards, only better, no best.

7. Be strict with yourself at work, be responsible for yourself and the unit.

8, guard against arrogance and rashness, work hard, don't be ashamed to ask questions, study hard, and constantly improve their ideological awareness and their cultural level.

9, obey orders, obey the command, and resolutely complete the task.

The above is my way to correct my own requirements and shortcomings. I will work hard for tomorrow's dream after xx years.

Xx year is a year to test us, but also a year of harvest. In the new year, we should have a new look and a new plan.

1, care about the construction in the station, cherish the collective honor and actively assist in all work.

2. When making mistakes, accept criticism sincerely, dare to admit and resolutely correct them.

3. Don't talk back to your face, talk behind your back and engage in extreme democratization.

4. When going out, you must ask for leave according to the level, return to the team on time to terminate your leave, and pay attention to safety when going out.

On-site responsibilities:

1, see the facilities in the station.

2. Maintain the sanitation of the driveway and toll station.

3. Register foreigners.

4. Full of energy and correct posture.

5. Guide vehicles and stop people idling at high speed in time.

The above is my year-end summary. If there are any mistakes, please criticize and correct them. I will correct it in time, learn lessons, make contributions to building a harmonious, safe and civilized toll station, and strive for greater achievements.

Summary of the work of high-speed toll collectors 5. Property toll collectors are mainly responsible for the property charging work of the company's community, and their business scope involves the collection of water, electricity, heating, property management fees and other fees. _ _ In the first half of the year, with the attention and leadership of the superior leaders, I successfully completed the preliminary work. Now let me sum up my experience and feelings this year.

I. Main Work Completed

1. Complete the supervision of water and electricity meter reading on time, record the problems found and report them in time;

2. Collect residents' water, electricity, heating and property management fees on time, so as to overcharge, not overcharge and not leak;

3. Remind users who fail to pay in time and pay off debts on time;

4. Register the charge ledger on time, carefully fill in or print the invoice, record the handover, carefully check each fund, and make daily settlement;

5. Pay the money on time to ensure that the accounts are consistent with the facts;

6. Be familiar with the business of this position, learn and finally master the standardized operation of the centralized meter reading and charging system for electricity and water, and be able to save all kinds of archive materials in time;

7, complete other tasks assigned by the leadership.

Third, the problems existing in the work

1. I am not familiar with some functional modules of the centralized charging system, and I can't solve some minor problems in daily charging work in time, so I can only ask technicians for help;

2. Reflecting on one year's work, I think the overall progress can't cover up the shortcomings. The most important thing is that the daily work is not standardized enough, and the details and quantitative management of the charging work are not done enough. Although I can finish the work on time, the efficiency needs to be improved;

Fourth, the improvement measures for the problem

1, strengthen daily work, strengthen the study of centralized copy charging system, master the operation of each functional module, and let general problems be handled by themselves.

2. Normative work In the daily charging work, we should not only rely on enthusiasm and experience to carry out the work, but also deeply understand and master various normative systems and job responsibilities, so as to standardize the work and improve work efficiency.

Verb (abbreviation of verb) gives advice to the company.

1. Slowly and steadily, and urge relevant personnel to solve the problems related to the existing charging work as soon as possible, such as: training problems, quantitative management of details, image problems of toll collectors, technical problems of charging system, etc.

2. Every employee of the property management company should receive induction training when taking up his post, and relevant training should be conducted by the department on a regular basis. It is suggested that property management companies establish training mechanisms (such as professional knowledge, work norms, corporate culture, etc.). ), strengthen staff training, strengthen service awareness and improve service level, such as ways and means to solve problems and methods to communicate with customers.

3. Establish and improve work standards, implement standardized management such as inspection and supervision, strengthen daily management, and establish an incentive mechanism.

Looking back on my work in the past year, although I have successfully completed my work and achieved good results, there are still some shortcomings. I know that the charging work is the window of the property management company, and the image of the toll collector represents the image of the whole property management company. Therefore, in the next stage of work, I will, as always, listen to the arrangement of the leaders, actively cooperate with the leadership work, and improve my ideological level and professional ability and improve my quality through continuous learning. Work hard, serve residents and users enthusiastically, and strive to be an excellent toll collector.