Contents of standardized operation manual for warehouse management

standardized operation manual for warehouse management

1. Receiving process

1.1. Receiving normal products

1.1.1 After the goods arrive, the receiving personnel shall count the receipt according to the driver's attached container list.

1.1.2 The receiving personnel should pinch the lead seal with the driver * * * and open the car door to check the condition of the goods. If the goods are seriously damaged, they should immediately notify the customer to wait for treatment, and take photos and leave a voucher if necessary. If the goods are in good condition, start unloading.

1.1.3 when unloading, the receiving personnel must strictly supervise the loading and unloading conditions of the goods (handle them carefully), and make sure that the quantity, packaging and shelf life of the products are in strict conformity with the packing list. Any damage and shortage must be strictly indicated on the receipt, and a document signed by the driver should be kept, such as accident record sheet and transportation quality tracking form. Damage and shortage must be photographed and reported to the manager, supervisor or inventory controller in time so as to inform the customer in time.

1.1.4 in case of bad weather (rain, snow, hail, etc.) during unloading, various measures must be taken to ensure that the products will not be damaged. The unloading personnel shall supervise that all the products are stacked on the pallet, not upside down, and the number of stacked products per shot shall be strictly in accordance with the schematic diagram of product stacking. (The product is packed according to the size of the pallet and the standard of the goods position).

1.1.5 the receiving personnel sign the delivery box, fill in the relevant required documents, and submit the relevant receiving information, such as product name, quantity, production date (shelf life or batch number) and goods status, to the order processing personnel.

1.1.6 after receiving the order, the order processor must inform the customer and enter the relevant information into the system on the same day.

1.1.7 the damaged products must be stored separately from the normal products, waiting for treatment. And store it in relevant records

1.2 Receiving goods of returned goods or replacement products

1.2.1 All kinds of returned goods and replacement products must have corresponding documents. If the transportation company cannot provide corresponding documents, the warehouse personnel have the right to reject the goods.

1.2.2 There are differences between good products and bad products. If good products are returned, the goods must be kept in good condition, otherwise the warehouse will refuse to receive the goods; The receipt of defective products must be consistent with the corresponding documents, and there are supporting cartons with complete accessories.

1.2.3 the defective products must conform to the model and machine number on the notice, otherwise the warehouse refuses to receive the goods.

1.2.4 after receiving the goods according to the documents, the receiving personnel shall store the goods in different states separately, and submit the return or replacement documents and the receiving receipt, and record the product name, quantity and status to the order processing personnel.

1.2.5 the order processor enters the system according to the documents.

2. Delivery process

2.1. Order processing program

2.1.1 All delivery must be based on documents (authorized signatures and seals) authorized by customers.

2.1.2 when receiving the customer's order or delivery notice, the order processor will review the documents (check the correctness of the documents and whether there is sufficient inventory), and after the review, notify the transportation department to arrange vehicles.

2.1.3 the order processing personnel enter the system according to different document processing methods, make delivery notes and make picking lists according to the requirements of goods or customers.

2.1.4 hand over the picking list to the warehouse keeper for stocking.

2.2. Stocking procedures

2.2.1 Stocking personnel strictly pick goods according to the stocking list. If they find any discrepancy in the stocking list or the quantity of goods, they must inform the inventory control personnel, supervisors and managers in time, and clearly indicate the problem on the stocking list so as to solve it in time.

2.2.2 After the goods are prepared according to the master stocking list, they are sorted twice according to the vehicle order as required, and arranged according to the loading order.

2.2.3 the delivery place and the single number must be indicated on each order for delivery. Sufficient operation space should be reserved between the preparation of tickets.

2.2.4 after stocking and sorting, return the picking list to the order for picking list confirmation, and notify the transportation department.

2.3. Delivery procedure

2.3.1 Shippers can check the quantity of goods prepared according to the delivery list, pick up the vehicles according to the dispatch list, and check the condition of the carrying vehicles before loading the goods.

2.3.2 the delivery personnel will deliver each order of goods out of the warehouse in turn according to the order of dispatching cars, and check the model, quantity and status of the delivered products with the driver.

2.3.3 after loading, the driver should indicate the vehicle number and name on the outbound order, and the delivery personnel should sign it. The delivery personnel will confirm the delivery of the complete delivery document to the delivery personnel.

3. Inventory management

3.1. Goods storage

3.1.1 Warehousing products should be labeled and put in place, and the storage of goods should not exceed the stacking layer limit of products.

3.1.2 All goods cannot be directly placed on the ground, and must be neatly packed on the pallet according to the standard of cargo location. Unpacked goods should be sealed in time, and tips should be pasted. The goods must be kept clean, and the goods stored for a long time must be cleaned regularly. Nothing unrelated to the goods, such as waste paper and adhesive tape, are not allowed to be placed on the goods.

3.1.3 Damaged and defective products are placed separately in the shelving area, and kept in a clean state and recorded accurately.

3.1.4 trays shall be placed in an orderly manner. The goods on the shelves should be guaranteed to be safe.

3.1.5 No empty pallets are allowed on the shelves, and the empty pallets must be placed in the pallet area neatly.

3.1.6 the half-shot products produced by warehousing and warehousing should be placed in the replenishment area (first floor). Half-shot products should be packed neatly and orderly, not trapezoidal.

3.2 Inventory process

3.2.1 All goods must be listed once a month.

3.2.2 Make an inventory of the products delivered from the warehouse every day, and make a circular inventory of some other products to ensure the accuracy of the goods quantity.

3.2.3 blind disk: for each inventory, the person receiving the order prints the inventory list, excluding the product quantity, and gives it to the inventory personnel. At least two inventory personnel shall make an inventory, fill in the inventory quantity in the blank, and after the inventory, both of them shall sign together to confirm the quantity. Submit the inventory table to the reporting staff, who will input the inventory quantity into the inventory table to match the quantity. If there is any difference in quantity, it is necessary to re-print the difference sheet for the second inventory, and archive it without difference after the second inventory. If there is any difference, it needs to be checked. If there is any error in receipt and delivery, it needs to contact the customer in time to see if the loss can be recovered. If the loss cannot be recovered, it should be handled according to the accident handling procedure.

4. Daily management of the warehouse

Daily operation audit form of the warehouse

Inspection contents

1. Is there any silt, dust, sundries, etc. in the reservoir area and the ground inside the warehouse?

2. When not in use, loading and unloading tools (such as forklifts and small trailers) should be parked in the designated area.

3. Doors, windows, skylights and other openings are kept closed when not in use and in good condition, which can effectively prevent birds and other flying insects from entering.

4. Whether the lighting equipment in the warehouse is in good condition and safe. (inspection method: turn on all the lights in the warehouse to check whether there are any unlit lights and the brightness is enough)

5. Whether the warehouse is clean and tidy. (Requirements: A. All documents shall be put in order; B, there is a clear classification)

6, whether the warehouse floor is clearly marked with stacking area and tally area.

7, touch the shelves, goods, pallets, no dust.

8. Empty pallets should be neatly stacked in the designated area.

9. There is no inversion and superelevation in the stacking of goods.

1. Goods shall be neatly stacked without damage, unpacking or deformation. (except for the goods stored in damaged or shelved areas)

11. The movable cargo spaces in the warehouse are coherent, and there are no unnecessary movable cargo spaces. (movable goods location: the goods location indicated by movable signs can be moved flexibly in the warehouse according to needs)

12. Are all kinds of warning signs (including arrows indicating safety lines, no smoking, etc.) effective, neat and standardized?

13. Is the "Receiving Label" correctly and clearly filled in and posted for each receipt?

14. Are the damaged, shelved and prohibited goods stored separately and labeled accordingly?

15. Have the damaged or shelved goods been disposed of within 3 months (1 month for food)?

16. Is there any leakage, damage, undeclared status and location shift of the consignable goods?

17. All returns must be processed within 2 days, and a "Return Notice" must be affixed to the returns.

18. The warehouse has no traces of "four pests".

19. Whether the "four pests control" treatment is carried out regularly, and the process, time and result of each treatment are recorded. (view records)

2. Is the system inventory consistent with the actual inventory? (Select at least 5 SKUs in the system for verification).

21. Is the warehouse fully prepared and delivered according to the "pick list"? (inspection method: take a picking list that is being delivered, and ask the picking personnel to point out the position of a variety of goods that have been picked up in this picking list, and check it with the position on the picking list.

22. Goods of the same warehouse and variety must be stacked in the same area or in a similar area; Goods of the same variety should be stored in the same warehouse.

23. If the products of the same customer can be stored in one warehouse, and one warehouse can store them, then the products of this customer must be stored in the same warehouse.

24. When receiving goods, whether the goods are carefully sorted according to regulations. (Inspection method: If there is receipt, please check the sorting situation on site; If there is no receipt, Please check whether there are goods with different dates, batch numbers and varieties in the same location in the warehouse)

5. Key operational indicators of the warehouse

KPI1- counting accuracy

Definition: percentage of monthly inventory box difference and actual inventory box number in the system

Assessment standard: 99.9%

Calculation method: KPI1= actual inventory number/system inventory number * 1%

KPI2- breakage rate

Definition: the percentage of cumulative breakage amount and cumulative operation amount during operation

Assessment standard: no more than .1%

Calculation method: breakage rate% = cumulative breakage amount during operation/cumulative operation amount *1%

KPI3- untimely delivery rate (vehicles arrive at 15. Monthly untimely receipt and delivery odd number and monthly total receipt and delivery odd number

Assessment standard: 2%

Calculation method: monthly untimely receipt and delivery odd number/monthly total receipt and delivery odd number.