What is quality hotel lobby service?

High-quality hotel lobby service needs to start from the following aspects: special weather, preparation of "treasure chest", personalized room card sets, breakfast service and special pick-up service.

I. Special weather

Special weather, such as strong wind, fog, hail, blizzard, etc. , it will affect the guests' itinerary and the service environment in the hotel lobby. In order to reduce business risks and help guests arrange their trips reasonably, the hotel lobby can add the following services in special weather:

1. Show the opening and closing of the airport and expressway and the traffic control measures in the city in a conspicuous place in the hotel lobby.

2. When checking out, the guest should promptly remind the weather and its possible impact on the trip.

3. For the guests who haven't arrived at the store, inform the local weather by SMS or telephone in time to remind them to get ready (add clothes and bring rain gear, etc. ).

4. Take measures according to different weather conditions, such as anti-skid, goods rental and other services.

Second, prepare the "treasure chest"

The lobby is the passage for guests to enter and leave the hotel. When entering and leaving the hotel, they will have a lot of service needs. A treasure chest is set in the lobby to provide material support for personalized service.

There should be common medicines, office supplies, ladies' supplies and service supplies in the treasure chest. For example, drugs such as wind oil essence and band-aid can provide corresponding help in time if a guest is bitten by a mosquito. Different hotels, different customers, different climatic conditions, have different needs for common items. The hotel can determine the type of goods according to the situation.

Third, personalized room card set

Most hotels choose paper card sets to install room cards, which is common and monotonous. In fact, the hotel card set not only highlights the brand of the hotel, but also highlights the characteristics and personality from the following aspects. Finally, when guests leave the hotel, it is also very good to give them as small gifts.

1, cortical atrial ferrule

From the material can highlight the high-grade, conditional hotels can choose cowhide as the material to make leather room cards, which are specially designed for VIP customers, repeat customers and other special tourist groups to show their dignity. When designing, you can also make the room card cover multi-purpose, which can not only store room cards, but also store credit cards, photos, business cards and so on.

2. Zodiac room card set

Zodiac is a treasure of China culture, which has a great influence on domestic guests and is also a way for foreign guests to experience China culture. When the guests show their ID cards at check-in, the front desk clerk can judge the guests' zodiac signs and give them a set of room cards for the zodiac signs. The hotel can also deepen the culture of the zodiac, and print information such as the zodiac, proverbs and celebrities on the back of the room cover to enhance the cultural atmosphere of the zodiac.

3, regional and cultural characteristics of the house deck

Hotel room card sets are undoubtedly a "treasure land" to promote regional culture. When guests from different places get their room cards, they can experience the strong local cultural atmosphere and stimulate their desire to explore local culture. If the hotel gives a card set, it will also have a certain commemorative significance.

Fourth, breakfast service.

Before breakfast in the hotel, some guests always check out. In fact, the hotel does not provide breakfast before the guests leave the hotel in the morning, which is a sign that the hotel service is not in place, and actively providing this service is an important measure to retain the guests' hearts.

Because breakfast is particularly important for early risers, they may have no time to eat breakfast because of some important work, catching a plane and other reasons. If the hotel can take the initiative to pack breakfast for them at this time, perhaps the image of the hotel will be greatly increased in their hearts.

Verb (abbreviation for verb) special door-to-door pick-up service

Every time I walk out of the airport and arrive at the lobby, I can always see some hotel employees picking up guests with pick-up cards. Careful observation shows that there are still many problems in the pick-up service of many hotels.

Shuttle service is not only a service for guests, but also a public relations marketing activity in public places. Some hotels pick up the plane with a blank piece of paper in their hands, on which the name of the person who was picked up is written. Not only unprofessional, but also disrespectful to the guests.