The careless tenant left 390 thousand cash in the hotel. Does the hotel have the obligation to keep it?

"This bag is full of money!" 65438+ 10 13 in the afternoon, in a hotel in jinniu district, Chengdu, the cleaning staff found a black backpack with a lot of cash in the luggage locker. The hotel tried to contact the owner and call the police. With the help of the police, 390,000 cash in the backpack was returned to Zhao after 7 pm that day.

Some of the things that guests carry with them are valuables, such as laptops, mobile phones, cash and so on. The responsibility for the loss of such items should be analyzed in detail.

Valuables were lost in the hotel room, and the door or window of the room was pried. In this case, the hotel should be mainly responsible for the loss of valuables. Because since the guests have checked into the hotel and gone through the check-in procedures, the hotel and the guests have formed an accommodation contract relationship, and the hotel should provide a safe accommodation environment for the guests.

According to the relevant provisions of civil law, consumer protection law and contract law, hotels are obliged to remind guests to pay attention to safety. In this case, if the goods are damaged or lost, the guest has the right to claim compensation. When the hotel is really responsible for the theft of guests' valuables, the hotel should take full responsibility. As for the amount of compensation, it depends on whether the guests can prove the value of their belongings; It is impossible for guests to prove the value of their belongings in advance before checking into the hotel, and it is impossible to prove it.

At present, hotels often stipulate: "valuables need to be stored, otherwise they will not be responsible." There are format clauses in this form of contract, and hotels that provide format clauses often stipulate clauses in the contract that are beneficial to themselves but not to the guests, the most typical of which is the exemption clause, thus damaging the legitimate rights and interests of consumers.

Accordingly, when guests check into the hotel, the hotel has the obligation to remind them of the precautions for keeping valuables and the exemption clauses of the hotel. If the hotel has fulfilled its obligation to inform, the hotel can reduce its responsibility when the valuables carried by the guests are lost; However, due to the inconvenience of keeping valuables with you, even if the hotel makes a statement, it cannot be exempted from responsibility. However, if the hotel fails to fulfill its obligation to inform, the hotel needs to bear more responsibilities.

Summary: In this case, the hotel has the obligation to help the tenant keep valuables. At the same time, this incident warns us that we must improve our safety awareness when going out.