Traditional Culture Encyclopedia - Hotel accommodation - Check out after three days' stay, complain about allergic reaction to hotel bedding, and demand compensation. How to reply to customers?
Check out after three days' stay, complain about allergic reaction to hotel bedding, and demand compensation. How to reply to customers?
1, first of all, it means listening. For example, can you tell me what happened slowly, and I will record it.
Secondly, show respect, for example, I understand your feelings.
3. Then, apologize, for example, we will try our best to solve the problem for you.
4. Finally, find out the expectation, such as what do you think we should do better?
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