How does Didi driver respond to canceling the order and not helping to carry the suitcase?

A drip driver in Shenzhen canceled his order because he didn't help passengers with their luggage, which triggered a heated discussion among netizens. The parties to the incident also responded to this matter. He said that he drove 36 kilometers to meet the guests. After arriving at the station, the passengers did not take the bus on time according to the agreed time. They arrived at the boarding place half an hour later, and then canceled the order without helping the passengers with their luggage, and were complained by the passengers.

Didi driver's response. First of all, it means that he drove 36 kilometers to meet guests. Didi driver drove 36.5 kilometers to the passenger destination to pick up the passengers, and the passengers did not arrive on time. After the driver called twice, the phone could not be connected. Secondly, wait for half an hour. After arriving at the destination, the driver was repeatedly urged to leave by the hotel security. The driver called the passengers several times, but they were connected all six times except the first two. The driver felt very helpless and wronged. Finally, the passenger cancels the order. After waiting for half an hour, the passenger finally appeared, but because the passenger was carrying heavy luggage, the driver did not take the initiative to help, which made the passenger very dissatisfied, canceled the order and complained to the driver.

First, the driver drove 36 kilometers to pick up the passengers. The Didi driver in Shenzhen drove 36 kilometers to pick up passengers, but the passengers didn't show up on time. After calling to change the travel time, the driver couldn't get through the last six calls. This makes the driver feel very depressed.

Second, the driver waited for half an hour. After driving 36 kilometers and stopping at the entrance of the hotel, the driver called the passengers several times after being urged by the hotel security, and all the passengers answered, which also made the driver very angry. After waiting in front of the hotel for half an hour, the passengers arrived late.

Third, passengers cancel orders. After waiting for a long time, the passengers finally appeared with heavy luggage, but because the driver was furious and didn't take the initiative to help with the luggage, the passengers were very dissatisfied, so they immediately canceled the order and complained to the driver.