What does upsell mean at the hotel front desk?

It is a model, and its essence cannot be simply summarized as "profit model".

The biggest misunderstanding of the term "profit model" is that it makes us think that profitability is a method, or that it relies on some smart model rather than customer value. This correspondence is a kind of logic of smart people: companies with good methods will always beat companies with poor methods.

Front desk reception

Also called "administrative front desk", which corresponds to "administrative back office" and is under the jurisdiction of the company's administrative department. It is one of the typical positions in modern enterprises and is oriented to the outside of the company. The company's appearance represents the image of the company, and it must have a good image and temperament. Since this position needs to be on duty and is not allowed to be off duty, the minimum number of people in this position must not be less than 2 people; most companies usually provide periodic internal transfers based on personnel mobility. .

He is usually mainly responsible for customer visits and registration, telephone transfer and other matters, greeting guests, judging guest intentions and reception, handling relevant procedures, answering incoming calls, and returning visits to frequently asked questions.